UserVoice on UserVoice

Allow timed release date of articles and article updates

2012-05-16T12:41:04-07:00

Catherine Orfald suggested:
I would like to be able to control the release date of articles (to coincide with our product release updates). This is particularly important when updating existing articles. People may still be using these, but I need to get the articles updated so when we release, the documentation is up-to-date. In many cases, I have links (for cross-references) from within an article to another, so copy article/make new unpublished article/then publish upon release date and delete old article is not reasonable. Neither is editing in another tool and pasting in, since the formatting needs to be cleaned and done all over again. It would also be nice to apply a publish date to Unpublished articles (so they automatically get published on our release date).

as an admin, I would like to have access to the public link of an article [is now completed]

2012-05-16T10:15:40-07:00

When I edit an article, I'm doing this to send out a link to a user. Now I need to go to the public part of the site, look up the article and copy paste the link. It would be good if I could actually have access to the public link from the admin view

as an admin, I would like to have access to the public link of an article [updated]

2012-05-16T10:15:40-07:00

Dejana Bajić (admin) responded:

Hi Francis,
When viewing a published article in the admin console, click on the settings gear in the article header. One of the options in the drop-down is "View on your site". Hope this is what you were looking for.

not require to be a modal dialog [updated]

2012-05-16T08:09:53-07:00

Right now the submit an idea or feedback takes place in a modal dialog. My entry point for feedback is in the tabbar that is always present. it would be great if i could just show the Ui there instead of having a dialog popping up.

martinjbaker said:

I suspect that many developers will be launching UV from within a Settings screen which is likely to be a modal tableview, so the current "modal only" option isn't flexible enough.

Clarify the free plan with a FAQ for Pricing [updated]

2012-05-16T07:01:28-07:00

- Can I use the free plan forever? It keeps referring to a 30 day free trial - so I'm unsure if I can use the free option for more than 30 days.

Matevž Špacapan said:

A free plan is free forever, each package has a 30-day trial however if I understand correctly

Please add the ability for a user to take a screenshot and attach it.

2012-05-16T06:02:52-07:00

Facebook App: select single forum

2012-05-16T05:42:22-07:00

Kim suggested:
Hello! I have 2 forums. How can I select which forum to show in the Facebook App?

Give strings some sort of context [updated]

2012-05-16T04:57:23-07:00

Phrases out of context are hard to translate. Provide an example or preview to give them further context.

gotkot said:

Gosh, people!
Providing some sort of a context description is a MUST for a good translation!!!

provide more analytics tools than Google Analytics

2012-05-15T18:50:51-07:00

Chris Ransom suggested:
Please provide more than just google analytics support. GoDaddy analytics would be good.

Per-user vote limits [updated]

2012-05-15T17:36:55-07:00

I would like to reward users with more votes: - those that are members for sometime - those that fill in some demographic information (possibly only visible to admins) - those who invite other users (and the users vote on our site)

Liz Yeung said:

Would love this as well. We're using UserVoice as our product feature feedback tool. Usually customers would enter requests on their own. However, there are many cases where I have to enter cases on behalf of the customer. As such, as an admin, I need to help customers add their votes.

integrate uservoice w/ business catalyst

2012-05-15T09:22:01-07:00

Mike-Champs suggested:
the products work almost seemlessly together.... integrating the uservoice plugin with the business catalyst user system would be amazing

Allow users to log in to the uservoice iPhone sdk with Facebook etc.. (currently can't use account) [updated]

2012-05-15T00:29:33-07:00

Pulkit Singhal said:

Is the following commit an indication that this feature is done?
https://github.com/uservoice/uservoice-iphone-sdk/commit/ec665fdc391c224005ab61d019811f4b649076cc

Option to change feedback idea owner

2012-05-15T00:29:25-07:00

David Mytton suggested:
Users often submit ideas via e-mail. Asking them to visit User Voice and submit it again is an extra step when we already have their idea. I'd like to be able to submit the idea myself then change the owner to the original user who submitted it so they can get notifications, vote and the idea can be traced back to them.

Merge tickets from the same source [updated]

2012-05-14T07:50:34-07:00

Sometimes a user pulls out the part of the email we parse to thread a ticket, and their reply comes in as a separate ticket. Or they just send responses as new emails. Having the ability to merge two tickets from the same user would be ideal.

michael.rainwater@balfour.com said:

One comment says this is a duplicate of another request. The first idea has been marked as "Declined" with a note that says "rather than merging tickets, we will look into enabling bulk ticket actions in 2012." The way that issue is worded it seems a lot more complicated. For example, it says "Probably only works if the creators of each ticket are watchers/CC's in the other ticket."

I'm looking for something much simpler because it solves the problem when a user responds with a different email. It is very common for people to have multiple emails that all come to the same address. Check out how Gmail lets you combine all your email into one inbox. These users then respond to a ticket with a different FROM email. This loses the ticket history and makes it more difficult to track. Even if the merge simple closed ticket A and copies the reply into ticket B, that would work.

I'm replying to this issue because it hasn't been declined yet. Thanks

Per-user vote limits [updated]

2012-05-14T07:17:55-07:00

René Heijnen said:

It needs to be configurable by user type or user groups. Some groups are more important, they should have more avaiable votes.

Integrate with WHMcs [updated]

2012-05-13T21:06:29-07:00

It would be great if we could integrate WHMcs (http://www.whmcs.com) with UserVoice, allowing us hosting companies to improve our support while keep using the billing and server features of WHMcs.

indy0077 said:

Doesn't work - I'm getting a blank page...

UserVoice Android SDK [updated]

2012-05-12T21:11:50-07:00

Please make a Android SDK: http://uservoice.com/index.php/iphone

Zhiyong Long said:

Come on, Everyone need it!

allow the To: field in a Ticket response to be changed [updated]

2012-05-12T00:07:05-07:00

Often, a ticket originates from another employee who is forwarding an email from the customer to our UserVoice ticketing inbox email. When the ticket is responded to, the To: recipient is then the employee, not the customer. It's possible to add the customer as a cc: but that doesn't look right and the employee is just the conduit and has no interest in the response. So, it should be possible to change the To: field

Zakir Naz said:

Any news on this ? Please add - its a huge request from the customer service teams.

[password protected entry]

2012-05-11T16:36:08-07:00

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[password protected entry]

2012-05-11T16:29:06-07:00

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[password protected entry]

2012-05-11T16:28:38-07:00

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[password protected entry]

2012-05-11T15:55:11-07:00

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Notify me on connection errors or session logout

2012-05-11T09:54:27-07:00

Gian suggested:
Nothing worse than writing a long text and when you want to submit it you are redirected to the login page and your text is gone! Exactly this happened to me while writing a feedback to a user suggestion. I suggest to add a G-Mail like notification if the connection is lost or if you are about to be logged off automatically. In this case I can copy the text I worte. The even better solution would be to let users save (also as G-Mail does) the text I'm writing.

Allow add / remove email recipients from the To: and cc: lines of tickets [updated]

2012-05-11T09:45:21-07:00

Allow me to add additional addresses and remove existing addresses from the To: and cc: lines of tickets through the admin UI when I respond.

Pathway Help said:

Is there any way to automatically CC an email address for all tickets?

Integrate and sync with salesforce.com [updated]

2012-05-11T09:32:26-07:00

These days nearly every bigger company sooner or later ends up at salesforce.com as their CRM tool. One of the strong benefits of salesforce.com is a strong reporting and dashboard engine. This makes it very easy to highlight every aspect of your business. We currently use it track sales, marketing and support from within salesforce and our management team has a realtime view on all relevant company data. Integrating uservoice with salesforce would extend the reporting capabilities dramatically and should be relativly straightforward as SF offers webservice to import/export data. salesforce.com offers a very similar service called "Salesforce Ideas", but it costs a multiple of Uservoice, and by doing this, uservoice might be able the some of these customers.

Scott Willeke said:

The "March/April" timeline to complete the implementation seems to have come and gone. What's the latest on this feature?

Allow resizing of images in knowledge base articles [is now declined]

2012-05-11T08:53:54-07:00

If I add an image to a knowledge base article that is too large, I then have to resize the image at it's source, which is time-consuming (or edit the HTML). It would be nice to have a resizing option in the WYSIWYG editor.

Allow resizing of images in knowledge base articles [updated]

2012-05-11T08:53:54-07:00

Joshua Rudd (admin) responded:

Because KB articles are shown at different sizes (in the Admin Console, widgets, iOS SDK, end-user site, etc.), resizing to a specific size in the WYSIWYG editor is not a very good option.

However, we do automatically resize large images (using CSS) to fit inside the width of the article. This allows any size image to be uploaded and shrunk down to size on different sized screens.

testing something [is now none]

2012-05-11T08:50:18-07:00

test

testing something [is now declined]

2012-05-11T08:50:05-07:00

test

testing something [updated]

2012-05-11T08:50:05-07:00

test

Joshua Rudd (admin) responded:

Please test on a different account.

Convert Facebook messages into ideas or tickets [updated]

2012-05-11T08:49:39-07:00

add Facebook fan page channel(s) to be able to reply to the messages and convert messages into ideas or tickets.

Zakir Naz said:

This is a great idea! We have a lot of customer service though Facebook as well and its a shame we cant use UV for this :( And our Facebook team want UV as well - they hear all the good stuff from the regular customer service team, but they cant be part of it.

Support LDAP [is now declined]

2012-05-11T08:49:33-07:00

Support LDAP.

Support LDAP [updated]

2012-05-11T08:49:33-07:00

Support LDAP.

Joshua Rudd (admin) responded:

Sorry, this idea isn’t clear as to what functionality is desired with LDAP support. If you could you please elaborate on the specific functionality you'd like to see us provide with LDAP support, we may re-open this idea.

Be able to export analytics [updated]

2012-05-11T08:32:49-07:00

The Helpdesk analytics report is great, but it would be even better if we could export the data. This would help with having a reference point and for putting together reports.

Zakir Naz said:

This is crucial to optimize customer service! Please!!! :)

Be able to export analytics

2012-05-11T08:18:34-07:00

Claire Talbott suggested:
The Helpdesk analytics report is great, but it would be even better if we could export the data. This would help with having a reference point and for putting together reports.

Populate Name and Email for Widget

2012-05-11T06:58:02-07:00

kxrh suggested:
In understand an existing user can be passed to the widget by the oss property. It would be great to be able to simply pass a 'name' and 'email' property instead to only prepopulate the fields for users without an Uservoice account.

jira

2012-05-11T01:24:50-07:00

Christoph Pohlen suggested:
pricing plan

About Redirecting to Forum

2012-05-10T20:53:54-07:00

an anonymous user suggested:
Hi I would like to know how can we redirect our visitors from the index page directly to the specific forum seamlessly? I tried to do it via the javascript section but I don't want the index page to load and be seen before redirecting. I couldn't insert php or javascript in the <head> too. I hope to achieve something like fabrik.uservoice.com. I hope someone would be able to help! Thanks!

Makes notes searchable in Admin Console

2012-05-10T17:18:20-07:00

Ted Choper suggested:
Currently there is no way to search for notes using the Helpdesk search function. From customer: "we're using the uservoice 'notes' to paste in URLs for our bugtracking system. An example is: https://xxxxxxx.net/browse/SW-3634 We need to be able to search for the bug ticket code, in this case 'SW-3634', but this doesn't return any results.

Support LDAP [updated]

2012-05-10T15:04:30-07:00

Support LDAP.

Joshua Rudd (admin) responded:

Could you please elaborate on the specific functionality you'd like to see us provide with LDAP support?

German language: Differentiation between personal and impersonal address

2012-05-10T10:41:27-07:00

Clemens Kofler suggested:
I like the UserVoice translation efforts but there is one feature I miss terribly: Differentiation between personal and impersonal address. German – like French and some other languages – differentiate how you address a person based on the relationship you have with them. If the relationship is impersonal (e.g. professional or you don't know a person) or if there is a high power distance (e.g. with a professor at university), it is usual to use the polite "Sie" – for more personal communication, you address people with "du". A similar thing in English would be if you address a person with "Sir" or "Madam". As a concrete example: Consider the "thank you" page when somebody submits an idea. The English original would be something like "Thank you very much for your idea. We will get back to you shortly.". Personal German could read something like "Danke für deinen Vorschlag. Wir melden uns in Kürze bei dir." while impersonal German could be "Vielen Dank für Ihren Vorschlag. Wir melden uns in Kürze bei Ihnen". It would be great to have something like this in UserVoice so more personal websites could use the personal style while highly professional sites could use the impersonal one. This would make the integration of UserVoice into websites even tighter because there would be no differentiation in style between the website and the support tool.

Create a widget that will work within a Facebook app

2012-05-10T08:48:29-07:00

Claire Talbott suggested:
Right now the standard widget doesn't work within a Facebook app. It's too big. Would love to see a Widget designed specifically for a Facebook app (not page).

Be able to select which knowledge base articles show up in the in the widget [updated]

2012-05-10T08:34:52-07:00

Be able to select which knowledge base articles show up in the in the widget. Right now there is no way to select which articles show up as the default articles in the widget.

Pigsback (Dave) said:

When should we expect this feature to be available?

Allow us to turn Twitter mentions into ideas or tickets [updated]

2012-05-10T05:12:31-07:00

Pipe in what people are saying about us on Twitter in the Admin Console - and allow us to turn them into ideas or tickets. If we authenticated our account with OAuth, then replies to ideas or tickets could respond directly to Twitter users that support the idea.

Roman said:

I second Matt Brown's thoughts, UserVoice needs to be more social.
A lot of users turn to Twitter and Facebook in search for support and help.

Embed widget in a webpage, not a dialog box [updated]

2012-05-09T15:22:03-07:00

Want to see demo of it inside a page

Joshua Rudd said:

Yes, requests for specific types of widgets would do better as separate ideas. :)

Embed widget in a webpage, not a dialog box [updated]

2012-05-09T14:12:30-07:00

Want to see demo of it inside a page

Dough Boy said:

Personally I would like to see a VERY simple widget that has a few tabs at the top. Hot, New, Completed (probably choose which default shows). Then under each would be a simple list of feature requests (probably only 10...maybe customizeable). Users could click on a specific feature request to open the regular overlay widget to that item. Basically just list items, don't allow voting, or suggesting, etc from this display.

By embedding a simple widget all the time on my site it will hopefully engage users more than just the standard "feedback" button (i.e. if people see a feedback item they might be more inclined to offer their thoughts, etc).

Please let me know if this should be a separate suggestion.

Ability to change product labels

2012-05-09T14:02:17-07:00

Dough Boy suggested:
Currently when a user clicks on my button it pops up with "Contact Support" or "Give Feedback". It would be nice if we could customize what this says. i.e. I could change it to "Suggest Feature" instead of "Give Feedback"

Make Admin Console mobile-optimized OR build a mobile app for Admins [updated]

2012-05-09T05:40:41-07:00

If you're on the go, it would be wonderful to be able to manage your UserVoice Admin Console from your mobile. Right now the Admin Console is not mobile-friendly. It would be ideal if it were, or if there were an app for managing it.

Miguel Madero said:

I want my users to be able to vote for ideas from a mobile. At the moment they can contact support or give feedback, but there's no way to see existing ideas.

Karma score explanation [updated]

2012-05-08T21:55:59-07:00

Have an explanation bubble appear when a user hovers over their karma score to show how it is calculated. Or have a link on them so a user can go figure that out.

Familink said:

Definitely. Next to the names there's just a number with a star next to it, I had no idea what it meant. I figured it was "karma" by looking at the "sort by" menu.

[password protected entry]

2012-05-08T14:30:26-07:00

This entry is for a protected UserVoice page. To view protected entries, please subscribe instead to http://feedback.uservoice.com/activity.atom?authenticate=1.