Often if a bug goes live in our product we will get 500-1000 emails all related to the same issue. Even though we are sending the same canned response we have to respond to each person on a 1-on-1 basis which is a very inefficient use of time. I'd like to use the current ability to select multiple users and have an option to select and send a Canned Reponse.

Change to the flow when a user put an idea as a ticket.

Proposed flow:
1. Admin identifies that ticket in fact is idea
2. E-mail generated with statement about above + a link to the idea, and a link
No I'm not happy -- it's a bug. I want to talk about it.

This idea is based on http://feedback.uservoice.com/forums/1-general-feedback/suggestions/1708405-ability-to-convert-a-ticket-to-an-idea

Would be great if I could just paste screenshots instead of attaching them.

Hide (filter out) closed ideas when browsing forum. View all activity (including comments) by most recently updated

I'm so sick of having formatting issues, simply implement the "remove formatting" option.

Right now if you need to add a link to an article or ticket, you have to go to the front end of your UserVoice site, find the idea or article, copy the link and paste it in.

This is time consuming.

What would be great is if you are writing an article or ticket, you could click the "link" icon and be able to search existing front end links on your UserVoice site. This would allow you to easily insert links and save a lot of time!

Every tool we use: Tumblr, jekyll, github, sprintly, and others...all allow us to use markdown for creating content. Most of our content, in fact, exists as markdown.

It's quite a nightmare for us to use the WYSIWYG editor or html editor to create content. Markdown is a lot simpler and is becoming quite widespread.

In fact, to implement this there are standard markdown interpretors, so this could be quite simple. It would be huge for us.

have a new option for the help widget which does not have the feedback or contact us selection. Therefore it acts as a help page. This would be handy as if you did not have the resource to mange numerous help requests. The customer could still contact you by placing an email address within a help article

Other vendors allow the organisation of topics into categories in the Knowledge Base. We are going to be writing hundreds of articles and a disorganised sprawl of topics is not user friendly at all. If we could just categorise each section and show the sub-topics it would make for a much much better user experience. Please consider this as otherwise we'll have to look for another solution.

One difficulty I've faced in a few different places is being able to manage different versions of an article.

Lets say I have an article that's published and I've made some changes to said article, but I'm not yet ready to publish those changes or perhaps I have a boss I'd like to see the article first. By having a staging state you would be able to get approval by my boss or peers and finalize any changes without interfering with users being able to see the current article.

While this prompt is pretty self explanatory, it would be great if admins could customize it.

Sometimes admins need to customize it to give user's more instructions. For example, tell them to include a log file, their account name etc...

While you could use an auto-reply for that, that's yet another email that must get sent out and answered.

The Rate Uservoice tab is just where you need to put the cursor at the end of a line when you are editing a KB article. Would be better at the bottom left of the screen.

Apparently I signed into a private forum with the wrong email address. Now I'm stuck and frozen. The page says, "Sorry, you don't have access to this forum. Your email address does not have access to this forum." It should have a button that says "Sign out and try another email address" or "Clear this cookie and try again." or "Beg us to invite you again". The last option could be customized by the owner of the forum, but the other options would be provided by you.

If you're on the go, it would be wonderful to be able to manage your UserVoice Admin Console from your mobile. Right now the Admin Console is not mobile-friendly. It would be ideal if it were, or if there were an app for managing it.

We are working on adding a lot of articles, and I'm trying to keep it simple. It would be great if it allowed subcategories, or at least even one level. For example, E-mail -> Outlook, or E-mail -> Webmail, etc.

Each forum is intended for a certain product which has it's own product manager. These managers would like notifications any time a new idea is posted in that forum versus other forums.