General Feedback

Take a look at what we’re currently working on at UserVoice. Please share your stories to help us build a product that best fits your needs.

How can we make UserVoice platform better?

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  1. Ability to send a Canned Response to multiple users simultaneously.

    Often if a bug goes live in our product we will get 500-1000 emails all related to the same issue. Even though we are sending the same canned response we have to respond to each person on a 1-on-1 basis which is a very inefficient use of time. I'd like to use the current ability to select multiple users and have an option to select and send a Canned Reponse.

    44 votes
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      3 comments  ·  Ticket system  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to convert a ticket to an idea

      Change to the flow when a user put an idea as a ticket.

      Proposed flow:
      1. Admin identifies that ticket in fact is idea
      2. E-mail generated with statement about above + a link to the idea, and a link
      No I'm not happy -- it's a bug. I want to talk about it.

      This idea is based on http://feedback.uservoice.com/forums/1-general-feedback/suggestions/1708405-ability-to-convert-a-ticket-to-an-idea

      61 votes
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        3 comments  ·  Idea management  ·  Flag idea as inappropriate…  ·  Admin →
      • paste screenshots into tickets

        Would be great if I could just paste screenshots instead of attaching them.

        32 votes
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          3 comments  ·  Ticket system  ·  Flag idea as inappropriate…  ·  Admin →
        • More forum sort options

          Hide (filter out) closed ideas when browsing forum. View all activity (including comments) by most recently updated

          41 votes
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            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Remove Formatting Option!

            I'm so sick of having formatting issues, simply implement the "remove formatting" option.

            7 votes
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              3 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
            • Quick link feature for Knowledge Base articles and tickets

              Right now if you need to add a link to an article or ticket, you have to go to the front end of your UserVoice site, find the idea or article, copy the link and paste it in.

              This is time consuming.

              What would be great is if you are writing an article or ticket, you could click the "link" icon and be able to search existing front end links on your UserVoice site. This would allow you to easily insert links and save a lot of time!

              25 votes
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                0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow markdown for knowledge base and forum content

                Every tool we use: Tumblr, jekyll, github, sprintly, and others...all allow us to use markdown for creating content. Most of our content, in fact, exists as markdown.

                It's quite a nightmare for us to use the WYSIWYG editor or html editor to create content. Markdown is a lot simpler and is becoming quite widespread.

                In fact, to implement this there are standard markdown interpretors, so this could be quite simple. It would be huge for us.

                11 votes
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                  2 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                • 4 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • 4 votes
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                      0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow the widget to only display help articles

                      have a new option for the help widget which does not have the feedback or contact us selection. Therefore it acts as a help page. This would be handy as if you did not have the resource to mange numerous help requests. The customer could still contact you by placing an email address within a help article

                      9 votes
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                        0 comments  ·  Widget  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add Categories as a level above 'topics' in Knowledge Base (nested topics)

                        Other vendors allow the organisation of topics into categories in the Knowledge Base. We are going to be writing hundreds of articles and a disorganised sprawl of topics is not user friendly at all. If we could just categorise each section and show the sub-topics it would make for a much much better user experience. Please consider this as otherwise we'll have to look for another solution.

                        5 votes
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                          0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                        • Staging for Articles for Version Management

                          One difficulty I've faced in a few different places is being able to manage different versions of an article.

                          Lets say I have an article that's published and I've made some changes to said article, but I'm not yet ready to publish those changes or perhaps I have a boss I'd like to see the article first. By having a staging state you would be able to get approval by my boss or peers and finalize any changes without interfering with users being able to see the current article.

                          3 votes
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                            0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                          • Default "reply-to" address for feedback

                            When you respond to an idea it either defaults to your ticketing email address (if you have Helpdesk too) or no-reply.

                            This means if you don't want to use the default no-reply, or a ticketing email address, you have to manually enter the address...every time.

                            This gets time consuming, and super frustrating for admins every time they want to update a status.

                            Ideally, each admin would be able to set a default "reply-to" address for when they respond to feedback. At the very least, you should be able to set a default reply to address just for feedback and status…

                            3 votes
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                              0 comments  ·  Idea management  ·  Flag idea as inappropriate…  ·  Admin →
                            • Be able to customize the "How can we help you today?" prompt in the widget

                              While this prompt is pretty self explanatory, it would be great if admins could customize it.

                              Sometimes admins need to customize it to give user's more instructions. For example, tell them to include a log file, their account name etc...

                              While you could use an auto-reply for that, that's yet another email that must get sent out and answered.

                              16 votes
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                                3 comments  ·  Widget  ·  Flag idea as inappropriate…  ·  Admin →
                              • Move the Rate Uservoice tab to where it's not in the road when editing articles.

                                The Rate Uservoice tab is just where you need to put the cursor at the end of a line when you are editing a KB article. Would be better at the bottom left of the screen.

                                5 votes
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                                  3 comments  ·  Admin Console  ·  Flag idea as inappropriate…  ·  Admin →
                                • provide a workaround for "Your email address does not have access to this forum."

                                  Apparently I signed into a private forum with the wrong email address. Now I'm stuck and frozen. The page says, "Sorry, you don't have access to this forum. Your email address does not have access to this forum." It should have a button that says "Sign out and try another email address" or "Clear this cookie and try again." or "Beg us to invite you again". The last option could be customized by the owner of the forum, but the other options would be provided by you.

                                  7 votes
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                                    0 comments  ·  User sign-in  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Make Admin Console mobile-optimized OR build a mobile app for Admins

                                    If you're on the go, it would be wonderful to be able to manage your UserVoice Admin Console from your mobile. Right now the Admin Console is not mobile-friendly. It would be ideal if it were, or if there were an app for managing it.

                                    1,163 votes
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                                      55 comments  ·  Admin Console  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hey guys!

                                      We’re sorry for the delay in providing an update and appreciate all the feedback you guys have given. This idea has not gone unnoticed by us and we’ve been discussing it internally on and off over the last few months.

                                      We’ll be focusing on a few new features and UserVoice Summit until February but will put more energy and resources into this idea shortly thereafter. In the mean time, could you answer these two questions for us?

                                      1) Would you prefer an a dedicated app or a mobile-optimized site?
                                      2) What’s the functionality most important to you in a mobile-optimized site? (ie. responding to tickets or ideas, reassigning tickets, managing feedback, etc)

                                      Thanks for your feedback guys. We’re always taking it into consideration even if we can’t reply right away :)

                                      Cheers,
                                      Carter (Assoc. Community Manager)

                                    • Ability to add sub-topics or sub-categories

                                      We are working on adding a lot of articles, and I'm trying to keep it simple. It would be great if it allowed subcategories, or at least even one level. For example, E-mail -> Outlook, or E-mail -> Webmail, etc.

                                      2 votes
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                                        0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow certain admins to receive notifications of new ideas on specific forums

                                        Each forum is intended for a certain product which has it's own product manager. These managers would like notifications any time a new idea is posted in that forum versus other forums.

                                        12 votes
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                                          4 comments  ·  Idea management  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Be able to view what other admins have written, but not yet sent to a customer in a ticket

                                          Right now you auto-save an admins response as they are typing it up. The problem is, other admins can't see that.

                                          So if the admin is pulled away and someone else ends up answering the ticket, the other admin can't see what was already written (resulting in duplicate work).

                                          Also, if you are training a new admin, you have to have them save their draft response as a note so the trainer can view it.

                                          Ideally, you would save an admin's response so that other admins could view (and use it) it if they grab the ticket or are training…

                                          5 votes
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                                            0 comments  ·  Ticket system  ·  Flag idea as inappropriate…  ·  Admin →
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