General Feedback
How can we make the UserVoice platform better?
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Make Admin Console mobile-optimized OR build a mobile app for Admins
If you're on the go, it would be wonderful to be able to manage your UserVoice Admin Console from your mobile. Right now the Admin Console is not mobile-friendly. It would be ideal if it were, or if there were an app for managing it.
230 votes -
Sort comments oldest first within an idea
On the end-user site, add an option to allow reading through the comments from top to bottom, oldest first.
77 votes -
Exclude our own company domain and specific IP from analytics
We encourage our own employees (most of whom are NOT UserVoice admins) to search our product HelpDesk Knowledge Base articles if they need information about our product. I understand these searches are counted in the analytics report.
I would like you to add a filter that excludes specific IPs and company domains so these results are not captured in the analytics.249 votes -
Allow Feedback-only admins on FullService
Feedback only admins will only be able to manage ideas, but not tickets. They can view tickets but not reply to customers.
121 votes -
Integrate Inspector with LinkedIn/Facebook
I'd like to be able to integrate Inspector with LinkedIn/Facebook for additional information on the user (similar to how Rapportive pulls in info)
11 votes -
"Contact Support" vs. "Give Feedback"
It seems like more of our customers are submitting tickets to our support queue, when they really are just trying to give Feedback.
Is there a way to make it a little clearer what they are actually doing? (I realize it's pretty clear now :), but they're hitting "Feedback" then just jumping right into their message rather than glancing at the top of the screen to see they are really submitting a support ticket.)
thank you!
53 votes -
Customer Facing Data Visualization & Host Proactiveness Transparency
As a Windows Phone UserVoice member. I propose you create a data visualization page where you show charts and graphs of which categories have the most features pending, feature trends over time. Similarly and most importantly: which features the WP Team has already addressed and the priority they have put on future features (e.g. release dates). The last two could be a section on its own.
Transparency to users is key for a product that is gaining momentum as it builds the sense of community and creates fans.
8 votes -
Make the kudos optional or add a survey tool
We have a feedback tool that we find more useful than the kudos. Each reply is tagged with
How are we doing? You can let us know at http://supportsurvey.volunteer2.com.
Having both there is less than ideal.
11 votes -
Allow us to switch the order of Tabs in the Widget
I would like the "Give Feedback" tab on the LEFT, and the "Contact Support" tab on the RIGHT in the widget.
We should at least have a choice.
23 votes -
Host embedded images within Uservoice
It seems silly that I have to use an external service to host my images when I want to embed them in a knowledge base article. It's a whole extra step that I have to train my customer support reps to do in order to create articles. I'm also worried about having broken links if any of these services, for whatever reason, take down my photos. That would have a material effect on my customers' support experience.
Tenderapp has a really great solution for this. I'm puzzled that this doesn't already exist here.
10 votes -
Be able to add customized instructional text to the Widget
Some customers would like the option to add customized instructional text to the Widget. They have a phone number or specific instructions they would like to add.
3 votes -
Send Users Notification of New Ideas
I see an option in the settings for Admin accounts to receive email notifications for new notes and a daily digest, but no way for a non-admin user to receive the same notifications.
My company would like to utilize UserVoice to move discussions out of email and increase the visibility of discussions beyond those included in the "To" or "CC" lines. Being able to subscribe to new ideas or a forum would allow these discussions to take place closer to real time. Having to monitor the forum for new ideas takes away from productivity.
Has this feature been given any… more
19 votes -
Multi language Knowledge Base
Anyone who provide a service in multi language needs to have a multi language Knowledge Base.
Today Uservoice offers you the ability to have KB in a plenty of languages. But you can only choose ONE language.
I provide a service in Brazilian Portuguese and English. I want to have a Knowledge base in english and another one in Brazilian Portuguese.
I build my own KB with this multilanguage feature in just a week: support.flashping.com and suporte.flashping.com
But this do not compares with having this feature built-in uservoice.
If you have a multilanguage website, vote on this.
57 votes -
Be able to export analytics
The Helpdesk analytics report is great, but it would be even better if we could export the data. This would help with having a reference point and for putting together reports.
3 votes -
Convert Facebook messages into ideas or tickets
add Facebook fan page channel(s) to be able to reply to the messages and convert messages into ideas or tickets.
6 votes -
Preserve text entry on widget when switching between the feedback and contact tabs
An end-user is submitting feedback via the widget. She realizes as she's writing it that it is actually a support question rather than feedback. She goes to click the Contact Support tab, but all of her text disappears. It would be nice if it were preserved.
2 votes -
Allow for a default reply-to address for status updates
I have to manually switch a status update from no-reply to an email address. If I /never/ want to use no-reply, that's a lot of wasted time. It would be great if I could specify that it default to an email address.
6 votes -
Have a shortcut to send replies
keyboard shortcuts are so important for those of us who spend all day on uservoice. Of do these already exist and I just can't find them?
7 votesHi Woody – Thanks so much for submitting that idea. We have no immediate plans to build in keyboard shortcuts but we’d love to know what functions you’d want shortcuts for. If possible, can you add a list for us to review?
Many thanks!
Audrey Fischer -
Allow timed release date of articles and article updates
I would like to be able to control the release date of articles (to coincide with our product release updates).
This is particularly important when updating existing articles. People may still be using these, but I need to get the articles updated so when we release, the documentation is up-to-date.
In many cases, I have links (for cross-references) from within an article to another, so copy article/make new unpublished article/then publish upon release date and delete old article is not reasonable. Neither is editing in another tool and pasting in, since the formatting needs to be cleaned and done all… more
6 votes -
Forwarding ticket with rules should contain more than just ticket text
When you use rules to forward a ticket, currently it just contains the text of the ticket. It doesn't contain any supporting information that normally comes when the ticket is assigned to you.
For example, if I've set a rule that says 'If Billing, forward the email to myaccountant@my-website.com', my accountant will only get the ticket text, not the 'who' created the ticket. My accountant is also not uservoice user and shouldn't need to be.
What would be great is if the rule based forward contains all the same information as sent below:
Reply directly to this email to… more
28 votes