We encourage our own employees (most of whom are NOT UserVoice admins) to search our product HelpDesk Knowledge Base articles if they need information about our product. I understand these searches are counted in the analytics report.
I would like you to add a filter that excludes specific IPs and company domains so these results are not captured in the analytics.

Much of the feedback we get surrounds technical problems on our website. If we had basic user profile information like Location, Operating System, Browser, Browser Type - it would help us to speed up the trouble shooting process or segment problems by these areas.

i need 2 know the demographic info of my feedback submitters to make the most out of this tool.

We would like to know which of our helpdesk articles are viewed the most.

(This will help us know which areas of our app users are having the most trouble with). Thanks.

It would be great if you reported on what people were writing in the search panel on the knowledge base, this would allow for population of missing FAQs and drive up self serve rates.

It´s good to have the chart of tickets opened over time ,it´d be better if for every day in the month closed tickets would be displayed as well.

Some customers are bigger revenue-drivers for us. Consequently their feedback is more valuable to us. It should be possible to organize customers into voting classes or groups, so that, for example, "Revenue 500" customers' votes carry more weight when the votes are counted. The weight factor should only be visisible to UserVoice administrators of course.

These new reports for Helpdesk are cool, but I want one for UserVoice Feedback!

Would be nice to see some breakdowns of the response time it takes from when a ticket is created to first response, to closing the ticket, etc.

I'd like to have a complete snapshot in the dashboard, including number of suggestions, votes and users, so I have a general idea of how active the forum is.

Instead of just "last 30 days" it would be very useful being capable of analyze data by "all time", "last 6 months", "last 3 months", "last month", etc.

We'd like to be able to see the data export to be more granular and include voting history. It would record each time votes were cast, by who, for what idea, how many votes, etc. This way we could correlate voting activity to other concepts around our company.

The Helpdesk analytics report is great, but it would be even better if we could export the data. This would help with having a reference point and for putting together reports.

It would be nice to sort the helpdesk by Views, Instant Answers, etc. (to see the most viewed at the top, etc.)

Love the new changes by the way!

Please provide more than just google analytics support.
GoDaddy analytics would be good.

It may be useful to know how many tickets are created during your business hours - or, actually, how many aren't. This could help us/companies quickly find out when their users are encountering issues or are using their product.

Our clients wish to see details of helpdesk tickets we receive, we don't want to give our clients access to our admin panel, we just need an easy way to share meaningful data (similar to what is shown on screen in reports beta) with them on a periodic basis, so they are informed of the type of helpdesk tickets we are receiving and they can tell how quickly we are closing them.