I suggest you…

Customizable statuses

I would like to see more status options... especially for the closed posts!

These would include;
*Solved
*Issue Not Found
*Duplicate Post
*Other
.etc

Thanks

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    Michael HoweMichael Howe shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Jeremy IrishJeremy Irish shared a merged idea: Add an 'Acknowledged' Option, not 'Under Review'  ·   ·  Show description
    Phil CostaPhil Costa shared a merged idea: Allow us to create custom status values  ·   ·  Show description
    AdenaAdena shared a merged idea: Add a less negative word for "declined"  ·   ·  Show description
    anonymousanonymous shared a merged idea: Provide option to flag as not applicable (not relevant, off-topic, etc)  ·   ·  Show description
    Justin OBrienJustin OBrien shared a merged idea: Idea Stages  ·   ·  Show description
    Mert TorunMert Torun shared a merged idea: Show progress for 'started' ideas  ·   ·  Show description
    memengomemengo shared a merged idea: New open status: "on ice".  ·   ·  Show description
    MvAdmin shared a merged idea: Allow admins to customize the Accepted options  ·   ·  Show description

    31 comments

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      • Conor CassidyConor Cassidy commented  ·   ·  Flag as inappropriate

        I'd also like to be involved in the BETA if still open, if not can you provide an ETA on when this would be live. Thanks. -c

      • Jo-Anne DenbrokJo-Anne Denbrok commented  ·   ·  Flag as inappropriate

        Great idea. For our businesses status options when closing off as completed such as "Already Suggested", "Implemented", etc. would be beneficial.

      • Andrew ReesAndrew Rees commented  ·   ·  Flag as inappropriate

        im not sure if im to late but if it is still possible to beta I would like to be involved. Thanks

      • Jacob JJacob J commented  ·   ·  Flag as inappropriate

        Is there a reason why custom statuses are truncated to 20 characters when you can enter more on creation? I would want it to be capped at 20 chars or expanded to 30 chars to provide descriptions to my statuses.

      • TobyToby commented  ·   ·  Flag as inappropriate

        The most important one for me is a way of closing a case without declining or saying it's completed. something like 'Already possible' would be good to mark ideas people post that already exist in the product. Also just marking it as 'Closed' and allowing the admin to give the reason in the status update would be useful.

        Likewise, a status to mark that the case has been read by an admin and allowed to stay open for voting, but without being forced to say it's under review, planned or accepted. something like 'Open for voting'

        The best solution would be to allow custom status titles and set what actions are performed on each idea when each status is chosen.

      • Taimor HTaimor H commented  ·   ·  Flag as inappropriate

        We are using uservoice for community consultation. More suitable status options would be: accepted, considered, responded to, included. Would also change idea to 'comment or input'

      • Scott MooreScott Moore commented  ·   ·  Flag as inappropriate

        Just adding my votes that this is one of the first things I would like to see updated in uservoice sooner rather than later. :)

      • ConnXConnX commented  ·   ·  Flag as inappropriate

        We would certainly be interested in the ability to customise our own statuses, these statuses are likely to be unique to each organisation as the comments show. A generic one fits all isn't going to accomodate everyones requirements.

      • Joshua RuddAdminJoshua Rudd (UX, UserVoice) commented  ·   ·  Flag as inappropriate

        @Angelo, this is definitely something we are considering, but because each of our current statuses are tied to specific core logic we cannot simply allow anyone to customize/add/remove them without having pulled statuses out of this core logic and into a more flexible system.

      • Tara, PasspackTara, Passpack commented  ·   ·  Flag as inappropriate

        I'd like an "unlikely" status so that users can continue to vote up an idea, but know that we've already considered it and aren't very favorable to implementing it.

        We have a very common request, but that we simply don't plan on building despite the popularity. As of now, I'm afraid to set it as "declined" as I'm assuming it would disappear from the forum, only to be added anew by the next commenter (is that how it works, or would the declined idea show up in the search results when a user is submitting a new idea?).

      • Joshua RuddAdminJoshua Rudd (UX, UserVoice) commented  ·   ·  Flag as inappropriate

        @Angelo, this is definitely something on our radar. It certainly is "easy" to give people control to add more things, but there's a lot more under the surface at work with statuses. Getting it "right" takes just a little longer.

      • Angelo ComazzettoAngelo Comazzetto commented  ·   ·  Flag as inappropriate

        Being able to customize the statuses that a company (like us) can choose to display to the user seems pretty easy to implement. Is there an update on this? Frequently we have to close things as "completed" when really we want to say "Already Possible" or something like this...

      • GoldMailGoldMail commented  ·   ·  Flag as inappropriate

        I do agree - I think a Closed status would be great - we certainly get many "non" ideas, and need a different bucket for them - thanks

      • LiveFFLiveFF commented  ·   ·  Flag as inappropriate

        I agree with Sergei. We would like (have an option) to keep 'completed' suggestions visible on the widget.

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