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• Jane Evans commented  ·  November 21, 2012 1:27 p.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Yay! Whee!

• Golf Pipeline Support commented  ·  November 21, 2012 12:11 p.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Way to go! Nice work!!!

• Anonymous commented  ·  November 19, 2012 12:16 p.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Oops, seems like it is a work in progress, should have first checked the other ideas.

• Rick Dill commented  ·  October 21, 2012 12:18 p.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Why not simply have separate buttons for each, one called "Feedback" and the other "Support"? My customers say combining them has made it too busy and complicated. So our volume of new ideas has dropped SIGNIFICANTLY since Support was added into Feedback window.

• Bret Fisher commented  ·  October 18, 2012 12:50 p.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Same issue of people misusing feedback/support options. I have no data to back these assumptions up, but:
  1. Maybe they just see the form boxes and start typing... to make it clearer that their is a two-option choice, what if they *had* to choose, maybe the modal box was split vertically, where when they hovered it would pop (color change, etc.) to visually indicate they needed to choose, then once clicked it would drop to the current suggests/form design based on their choice.
  2. The negative of this could be a small % don't want to make a choice and bail, whereas the current design promotes the idea they can communicate w/o making *any* choices, which is one of the reasons I like UV over other support options that require login or nav to different site, etc.

• Brian Wroblewski commented  ·  October 8, 2012 3:13 p.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  I'm not sure why this needs to be an either/or type of thing. I would rather go to a page and have a vertical bar separate the window, with the left say "New Ideas" and the right side say "Contact Support" - something like that. Or, have a "What would you like to do..." dialog where the user selects one of 3 things: 1) I'd like to suggest a new idea; 2) I'd like to contact support; 3) I 'd like to give feedback on my experience...etc.

• amaurib commented  ·  September 29, 2012 9:30 p.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Still reviewing?

• Jason Fenter commented  ·  September 27, 2012 10:50 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Personally, I'd be happy just changing the text... "Ask for help" and "Make a suggestion". I don't currently see a way to set the texts through the admin pages.

• ABID KHAN commented  ·  September 17, 2012 6:42 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  I myself in favor of the view that there should some option to change the text of "Contact support" and "Give Feedback". It'll be very nice if we get such option.

• AdminTed Choper (Head of Customer Support, UserVoice) commented  ·  September 11, 2012 2:48 p.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Hi Lori, received your ticket about this as well. For legal reasons, we can't have a feature that attributes something you write to another person. Tom's idea about using some Javascript to set the default mode looks to be a plausible workaround.

  Additionally, the idea that you mentioned in your support ticket is a viable best practice (http://feedback.uservoice.com/forums/1-general-feedback/suggestions/3010883-it-would-be-great-if-i-could-create-ideas-on-behal). I will frequently enter an idea on a customer's behalf, then ask him to vote and/or comment on it. That way, they are subscribed to the idea. Also please note that you can create the idea from the Admin Console without having to attribute any votes to it.

• Lori Reed commented  ·  September 11, 2012 10:26 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Same issue here. We are getting support questions that should go to feedback. We don't want to ask our customers to re-enter the info again.

  Would love to have feedback we the default.

  For now is there a best practice for entering this info? We don't want it to look like all the feedback is from us. But it would be nice to notify the customer we've added the feedback and then they can comment on it.

• Tom Keller commented  ·  August 30, 2012 11:39 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Thanks Bistri, editing var uvOptions = {default_mode:'ideas'}; works for me, but agreed it should be an option in the admin.
  I'm OK with both options being there, and the order, as long as the default is changed.
  Also agreed we should be able to customize the support text like we can the feedback text.

• Anonymous commented  ·  August 19, 2012 3:21 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Some others had suggested a bit of JavaScript to solve this, which does work.
  If you need to use the iframe embed method, here is some code that might help;

  <script type="text/javascript">
  if(typeof (window.encodeBase64) == 'function') {
  custom_fields = encodeURIComponent(encodeBase64(JSON.stringify({ 'default_mode': 'ideas' })));
  document.write('<p><iframe height="600" src="https://widget.uservoice.com/clients/widgets/0BFwURKy5bE2hX34TC7Xkw.html?custom_fields='; + custom_fields + '" width="700"></iframe></p>');
  }
  else if(typeof (window.btoa) == 'function'){
  custom_fields = encodeURIComponent(btoa(JSON.stringify({ 'default_mode': 'ideas' })));
  document.write('<p><iframe height="600" src="https://widget.uservoice.com/clients/widgets/0BFwURKy7bE2hX34TC7Xkw.html?custom_fields='; + custom_fields + '" width="700"></iframe></p>');
  }
  else{
  document.write('<p><iframe height="600" src="https://widget.uservoice.com/clients/widgets/0BFwURKy7bE2hX34TC7Xkw.html"; width="700"></iframe></p>');
  }
  </script>

• Anonymous commented  ·  August 19, 2012 2:30 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  We do not need the ticket system at all. We just want people to submit ideas (feedback) into a forum, and comment on them. The widget seems to include the Contact Support tab whether or not we choose "Ideas and Tickets" or "Ideas Only". It seems to make no difference. I assumed that if we chose Ideas Only, the tickets (Contact Support) would disappear.

  Is there currently any way to make Give Feedback the default option, or even just hide the Contact Support option?

• Jo-Pierre Lerm commented  ·  June 21, 2012 12:24 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  This comment I'd like to see become the way to do it: "Would be great if this could be an option to UserVoice.showPopupWidget(), so that we could use the same widget for both purposes through different links on our pages."

• Anonymous commented  ·  May 1, 2012 2:45 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Agree.

• Anonymous commented  ·  May 1, 2012 2:44 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Agree. Need a simple way to switch the order of "Contact support" & "Give Feedback", and have the "Give Feedback" be as a default/first tab.

  This one be one of deciding factors for me if I were to stay after the trial period.

• Golf Pipeline Support commented  ·  April 6, 2012 11:42 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Agree. This should be an easy setting on the widget page where you get to pick the name of the widget, color, etc. Simple radio button on which should appear first!

• Golf Pipeline Support commented  ·  April 6, 2012 11:41 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Agree. This should be an easy setting on the widget page where you get to pick the name of the widget, color, etc. Simple radio button on which should appear first!

• Ken Rhodes commented  ·  March 8, 2012 11:54 p.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  We have a similar issue.