Knowledge Base

← Customer Feedback & Ideas for UserVoice

  1. Site Settings →

    1. Setting up your UserVoice Site
    2. Set up Domain Aliasing
    3. Set the landing page of your UserVoice site
    4. What can I customize on my UserVoice site?
    5. Make your site (and Knowledge Base) private

  2. Design →

    1. Customize the look of your UserVoice Site
    2. Advanced CSS custom design with <body> classes
    3. Add a link to your website
    4. How do I customize my favicon?

  3. Managing my Account →

    1. Change plans
    2. The difference between an agent, admin and owner
    3. Transfer ownership of your UserVoice account
    4. Delete your account
    5. The new plans and how to change

  4. Sign In →

    1. I can't log into my admin console
    2. Sign into the Admin Console

  5. Managing User Profiles →

    1. Block a user on your Forum
    2. Delete your user profile
    3. Change your password

  6. Notifications →

    1. Get notified of new tickets, comments or ideas
    2. How do users change their notification settings?

  7. Widget →

    1. Setup the widget
    2. Embedded (inline) Widget
    3. Installing the Widget on your Wordpress site
    4. Use a link to open the widget
    5. Pass custom data through the widget and into the Helpdesk

  8. Ticketing System →

    1. Set up custom email addresses for tickets with email forwarding
    2. Modify your DNS records to ensure ticket emails reach customers
    3. Auto reply for tickets
    4. Answering tickets via email
    5. Organize tickets and create new queues (folders)

  9. Rules and Custom Fields →

    1. Set up and use custom fields
    2. Create rules for incoming tickets
    3. Assign tickets based on which email they are sent to
    4. Set tickets to be unassigned by default
    5. Prevent bounce notifications and out-of-office auto-replies from cluttering my Helpdesk?

  10. Forum Settings →

    1. Setting up a Forum
    2. Administer and manage ideas in a Forum
    3. Add ideas in the Admin Console
    4. Commenting on ideas and how users are notified
    5. View and manage users on your Forum

  11. Voting →

    1. How voting works
    2. Change vote limits
    3. How do my users get their votes back?
    4. What happens when a user runs out of votes?
    5. Can I set a different number of votes per user?

  12. Knowledge Base →

    1. Create, organize and edit Topics for Helpdesk articles
    2. Position articles within a Helpdesk Topic
    3. Embed videos, images and media in Knowledge Base articles
    4. Edit and format Knowledge Base articles
    5. Searching articles in the Admin Console

  13. Language Settings & Translations →

    1. Multi-language options for your UserVoice site
    2. Change the language of your Feedback Site
    3. Change the language of the Admin Console
    4. Change the language of the Widget UI based on the user
    5. Change the language of a Forum

  14. Single Sign On (SSO) →

    1. Single Sign On (SSO) and how it works
    2. Set up SSO (Single Sign-On)

  15. Import/Export →

    1. Import articles
    2. Import Ideas
    3. What data can I export and how?
    4. Exported file never arrives
    5. Export ticket searches

  16. Analytics →

    1. Set up Google Analytics for your UserVoice site
    2. How do you measure in the new analytics features which folks were instantly answered
    3. Set the time zone for reports
    4. There’s no Feedback report in the new analytics section. Have you given up on Feedback?
    5. When did the new analytics section get added?

  17. Billing →

    1. Change (update) your Credit Card information
    2. Enter a discount or coupon

  18. Pricing →

    1. Discount for annual billing

  19. iOS SDK →

    1. How does the iOS (iPhone/iPad) SDK work?

  20. Facebook App →

    1. Install the UserVoice Facebook App on your Facebook Page
    2. Can I add the UserVoice Facebook app to my personal page or my app page?

  21. Integrations →

    1. Does UserVoice integrate with JIRA?
    2. Integrate with Sprout Social
    3. Set up Salesforce Integration
    4. Set up custom Web / Service Hooks
    5. Use service hooks to push data to Campfire

  22. Gadgets (Inspector) →

    1. What is the Inspector sidebar?
    2. Create your own custom gadget for Inspector
    3. Make a SugarCRM gadget to use with Inspector
    4. Make a Twitter gadget to use with Inspector

  23. All articles →

    1. Add a canned response
    2. Add a contact to a ticket
    3. Add a link to your website
    4. Add ideas in the Admin Console
    5. Adding categories to a Forum

Feedback and Knowledge Base

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