When users submit a ticket, they'll receive an email an email thanking them for their ticket. You can delete this auto-reply, or customize the message.
Click on "Settings" in the Admin Header → Choose "Tickets" in the drop down menu → Scroll down to "Rules."
By default, your UserVoice site already has a generic auto reply in place. You can edit it, or create a new one.
Click "Edit" to change the auto reply.
Click "Add a new rule" to create a new auto reply.
You can create multiple auto-replies, and send them based on which...
- Support queue the ticket is assigned to
- Admin the ticket is assigned to
- Custom field is selected
Do auto-replies support HTML formatting? Not at this time, but we do have an idea about adding this feature. Be sure to check it out and add your thoughts.
Other Articles You Might Find Helpful:
- Create rules for incoming tickets
- Set up and use custom fields
- Set tickets to be unassigned by default