Auto reply for tickets

← Ticketing System

When users submit a ticket, they'll receive an email an email thanking them for their ticket. You can delete this auto-reply, or customize the message. 

Click on "Settings" in the Admin Header → Choose "Tickets" in the drop down menu → Scroll down to "Rules."

By default, your UserVoice site already has a generic auto reply in place. You can edit it, or create a new one.


Click "Edit" to change the auto reply.


Click "Add a new rule" to create a new auto reply. 

You can create multiple auto-replies, and send them based on which...

  • Support queue the ticket is assigned to
  • Admin the ticket is assigned to
  • Custom field is selected
And the list goes on...you have a lot of options when it comes to auto replies!

Do auto-replies support HTML formatting? Not at this time, but we do have an idea about adding this feature. Be sure to check it out and add your thoughts.

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  7. Add a canned response
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  9. Change who tickets are assigned to by default
  10. Changing the To: address when replying to Tickets
  11. Create a ticket for a customer
  12. Stop spam tickets from the same user
  13. Forward all emails from a Gmail/Google Apps account into the system
  14. Get notified by email when a new ticket comes in
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  16. Make your contact form submit into UserVoice
  17. Search for and sort through tickets
  18. The Leaderboard and how it works
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  20. Why Google Apps mailing lists don't work for custom email addresses
  21. Will my ticket response be automatically saved as a draft if I navigate away?
  22. Importing Tickets from an IMAP Server
  23. Bulk Ticket Action Instruction Guide

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