Email is a popular way to handle support when you have a low support volume and don't need many features to help you help your customers. But once you've grown into a UserVoice account, you'll probably want to retain all of that valuable history and have it available inside your account.
To import your emails as UserVoice tickets sign into the Admin Console → Click "Settings" in the Admin Header → Choose "General" from the drop down menu and scroll down to the bottom to the section called "Imports". Click the "New Import..." button to be presented with importing options. The last two are for importing from an IMAP server:
If you want to import from a Gmail account, selecting the Gmail importer will take care of most of the configuration work for you. Let's assume you're trying to import from Yahoo! mail to demonstrate all of the settings.
If you're familiar with using IMAP servers most of these settings should look familiar to you. The dropdown asks you to select one of your support agents for the imported tickets to be assigned to. In this case I've chosen myself because I was the one managing the email account I'm importing from.
The rest of the information is your account and server information for the IMAP server you're importing from. Your IMAP provider will have the exact details you'll need.
After filling out this information and clicking next, we'll test to ensure the settings are correct, and if they are you'll see a screen asking you how many days you would like to import:
After choosing how many days worth of emails you want to fetch click the "Import" button and sit back. It can take anywhere from 30 seconds to 30 minutes depending on how many emails you're attempting to import. If everything goes correctly soon you can refresh the page and see that it's worked: