All articles

← Helpdesk

  1. Advanced CSS custom design with <body> classes

  2. Bulletin: UserVoice bug that accidentally allowed multiple Forums for those on entry-level plans

  3. Can I add the UserVoice Facebook app to my personal page or my app page?

  4. Can I get just the Helpdesk features or just the Feedback features?

  5. Can I have multiple widgets on a single page?

  6. Can I set a different number of votes per user?

  7. Does UserVoice integrate with JIRA?

  8. Does UserVoice work in Internet Explorer 6?

  9. Embedding the widget

  10. How Can I Change My UserVoice Plan?

  11. How can I export all my data?

  12. How can I get notified by email when every new ticket comes in?

  13. How can I prevent bounce notifications and out-of-office auto-replies from cluttering my Helpdesk?

  14. How can I spawn the UserVoice widget from a link on my page?

  15. How do I add a Canned Response?

  16. How do I add categories to a forum?

  17. How do I administer and manage ideas in a Forum?

  18. How do I allow users to attach files to Feedback ideas?

  19. How do I change my admin notification settings?

  20. How do I change my Credit Card information?

  21. How do I change my password?

  22. How do I change my voter limits?

  23. How do I change or remove my default auto-response?

  24. How do I change the language of my Feedback Site?

  25. How do I change the language of my Forum?

  26. How do I change the language of the Admin Console?

  27. How do I change who tickets are assigned to by default?

  28. How do I create and use a custom status?

  29. How do I create my own custom gadget for use with Inspector?

  30. How do I create rules for incoming tickets?

  31. How do I create, organize and edit Topics for Helpdesk articles?

  32. How do I customize and install the UserVoice Feedback and Support widget on my website?

  33. How do I customize my favicon?

  34. How do I customize the look of my UserVoice Site?

  35. How do I delete my account?

  36. How do I delete my Forum?

  37. How do I delete my user profile?

  38. How do I edit and format Knowledge Base articles?

  39. How do I edit the company name on my “Go to” link?

  40. How do I embed videos, images and media in Knowledge Base articles?

  41. How do I enter a discount or coupon?

  42. How do I export my Forum content and data?

  43. How do I forward all emails from a Gmail/Google Apps account into the system?

  44. How do I get my votes back?

  45. How do I give users access (invite them) to a private Forum?

  46. How do I implement SSO (Single Sign-On)?

  47. How do I import articles and ideas?

  48. How do I install the UserVoice Facebook App on my Facebook Page?

  49. How do I make a SugarCRM gadget for use with Inspector?

  50. How do I make a Twitter gadget for use with Inspector?

  51. How do I make my contact form submit into UserVoice?

  52. How do I make my Forum Public?

  53. How do I make my site private (restrict access to it)?

  54. How do I manage users on a private Forum?

  55. How do I merge ideas?

  56. How do I moderate ideas and comments?

  57. How do I modify my DNS record to ensure ticket emails are making it to my customers?

  58. How do I move ideas from one Forum to another?

  59. How do I pass custom data through the widget and into the Helpdesk?

  60. How do I search for and sort through tickets?

  61. How do I set my default forum?

  62. How do I set the time zone for reports?

  63. How do I set tickets to be unassigned by default?

  64. How do I set up a custom field?

  65. How do I set up a Forum?

  66. How do I set up custom Web / Service Hooks?

  67. How do I set up Domain Aliasing?

  68. How do I set up my UserVoice Site?

  69. How do I switch from UserVoice Feedback to UserVoice Full Service?

  70. How do I transfer ownership of my UserVoice account to someone else?

  71. How do I turn an idea into a ticket?

  72. How do I use Google Apps with my UserVoice account?

  73. How do I use service hooks to push data to Campfire?

  74. How do I use service hooks to push data to Hipchat?

  75. How do I use service hooks to push data to SugarCRM?

  76. How do I use service hooks to push data to Yammer?

  77. How do I view and manage users on my Forum?

  78. How do my users get their votes back?

  79. How do users change their notification settings?

  80. How do you measure in the new analytics features which folks were instantly answered

  81. How does a customer's email make it into the Helpdesk?

  82. How does voting work?

  83. How often does the Feedback widget refresh/update?

  84. Karma score calculation

  85. Looking for Zynga/Meetup/another company?

  86. There’s no Feedback report in the new analytics section. Have you given up on Feedback?

  87. What can I customize on my UserVoice site?

  88. What does it mean when something is "flagged'?

  89. What happens when participants run out of votes?

  90. What is the Inspector sidebar?

  91. What's the difference between an agent, admin and owner?

  92. When did the new analytics section get added?

  93. Where's the pending status for tickets?

  94. Which browsers do you support?

  95. Will my ticket response be automatically saved as a draft if I navigate away?

Knowledge Base and Helpdesk

(thinking…)
Reset