Ticketing System

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  1. Set up custom email addresses for tickets with email forwarding

  2. Modify your DNS records to ensure ticket emails reach customers

  3. Auto reply for tickets

  4. Answering tickets via email

  5. Organize tickets and create new queues (folders)

  6. Save your ticket searches

  7. Add a canned response

  8. Add a contact to a ticket

  9. Change who tickets are assigned to by default

  10. Changing the To: address when replying to Tickets

  11. Create a ticket for a customer

  12. Stop spam tickets from the same user

  13. Forward all emails from a Gmail/Google Apps account into the system

  14. Get notified by email when a new ticket comes in

  15. Tag and find tickets quickly

  16. Make your contact form submit into UserVoice

  17. Search for and sort through tickets

  18. The Leaderboard and how it works

  19. Where's the pending status for tickets?

  20. Why Google Apps mailing lists don't work for custom email addresses

  21. Will my ticket response be automatically saved as a draft if I navigate away?

  22. Importing Tickets from an IMAP Server

  23. Bulk Ticket Action Instruction Guide

Feedback and Knowledge Base

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