UserVoice Helpdesk

← Helpdesk

  1. How can I get notified by email when every new ticket comes in?

  2. How can I prevent bounce notifications and out-of-office auto-replies from cluttering my Helpdesk?

  3. How do I change or remove my default auto-response?

  4. How do I change the language of the Admin Console?

  5. How do I change who tickets are assigned to by default?

  6. How do I create rules for incoming tickets?

  7. How do I create, organize and edit Topics for Helpdesk articles?

  8. How do I edit and format Knowledge Base articles?

  9. How do I embed videos, images and media in Knowledge Base articles?

  10. How do I forward all emails from a Gmail/Google Apps account into the system?

  11. How do I make my contact form submit into UserVoice?

  12. How do I modify my DNS record to ensure ticket emails are making it to my customers?

  13. How do I pass custom data through the widget and into the Helpdesk?

  14. How do I search for and sort through tickets?

  15. How do I set tickets to be unassigned by default?

  16. How do I set up a custom field?

  17. How does a customer's email make it into the Helpdesk?

  18. Where's the pending status for tickets?

  19. Will my ticket response be automatically saved as a draft if I navigate away?

Knowledge Base and Helpdesk

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