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General Feedback

How should we improve our feedback and product management tools?
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184 results found

  1. zoho CRM integration for analytics data and crm events.

    Fetch Customer/Account Traits and Segmentation data from ZOHO CRM.

    Feed Customer events captured in Uservoice back into Zoho.

    4 votes

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    1 comment  ·  Integrations  ·  Admin →
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  2. Mapping Documentation for feedback from other systems like GetSat, ProductBoard, and Aha!

    Importing from other applications is pretty standard for UserVoice but it would be helpful if we could have a visual or some sort of documentation that explains how feedback is mapped from different systems.

    1 vote

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  3. Create NPS Integration with HubSpot

    Request for an NPS integration between UserVoice and HubSpot so that we can pipe the scores we collect in UserVoice to our HubSpot so that we know our individual user's score.

    2 votes

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  4. Native Integration with Zoom

    I have a B2B customer that wants the ability to use data from Zoom to use in lead scoring, example: who registered and who attended webinars.

    There is a Zapier integration with Delivra and Zoom but it would only create or update a contact’s information if they register for a webinar. It wouldn’t show which webinars they have attended if there are multiple webinars in a month.

    Customer is comparing to their experience in Pardot - when they click on a contact’s name, we can see all of the webinars they have attended in the past to help show how…

    4 votes

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  5. Please provide a Jira integration with no write permissions to Jira.

    Due to security concerns, it would be extremely helpful to have a way to integrate where admins cannot create tickets. Without that option we are unable to utilize this integration.

    1 vote

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  6. Integrate with Call Recording / Transcription Software to allow feedback to be captured

    With the rise of Call Recording and Call Transcription Software like Otter (used by Zoom), Gong.io and Chorus.ai Uservoice should be able to integrate with these platforms which could allow users to say a key phrase like "thats a great suggestion, let me take a note" which would trigger the feedback to be noted.

    Because services like these transcribe calls, the transcription could provide context for the Admin to make the next appropriate actions (Create a new idea, add to existing, etc).

    11 votes

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  7. Integration with Sprout

    Would like to be able to integrate with Sprout's listening tools, specifically to make a word cloud from feedback key words.

    1 vote

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  8. Be able to use Service Hooks with a specific category

    Be able to choose a specific category when using Service Hooks to push data.

    1 vote

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  9. Show 'no feedback has been captured on this opportunity' message

    Salesforce Lightning Feedback & Opportunity Integration: When there's no feedback on an Opportunity, it would be great if it showed a message that states that 'no feedback has been captured on this opportunity', along with the 'Capture Feedback' button.

    1 vote

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  10. Include Supporter info in Votes Update webhook

    Include supporter name in webhook for votes update (or provide a separate event that includes supporter info)

    1 vote

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    Deferred  ·  Torre Matthew responded

    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  11. Webhook for Requests

    Add a webhook for contributor (sidebar, Salesforce) feedback linked to a suggestion (including feedback body)

    5 votes

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  12. Auto-update idea statuses when JIRA status is updated

    When you update the Jira status, the UV status should automatically update as well.

    29 votes

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  13. Snowflake Integration

    As an admin I would like to export data to Snowflake in order to make dashboards in Looker for top issues.

    2 votes

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  14. 5 votes

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  15. Shows suggestions associated with an account in Salesforce report

    With the Feedback and Opportunity integration, you can't see the suggestions associated to each account in the Salesforce reports.

    Customers want to see this data, so they can report on adoption and completed ideas they've delivered for customers.

    7 votes

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    1 comment  ·  Integrations  ·  Admin →
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    Hey there! We recently launched Account Insights which is powered by a new UserVoice/Salesforce connector. This connector allows you to map Salesforce Accounts to a status in UserVoice called “Prospects” which would allow you to view all ideas associated with Prospects. We’re not yet syncing Opportunity Objects from Salesforce to UserVoice nor providing additional reporting withing SFDC.

    https://help.uservoice.com/hc/en-us/articles/360052880253-Salesforce-Connector-Setup-Overview

  16. Pull a list of all SF opportunities linked to a specific idea

    It's incredibly important that we be able to pull a report/list of all of the prospects/opportunities that we have linked to a specific UserVoice idea through the Salesforce Opportunity Integration to provide our sales team with a list of prospects to reach out to regarding specific ideas. Just being able to see the numer values in the Suggestions List View is not enough.

    2 votes

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    Hey there! We recently launched Account Insights which is powered by a new UserVoice/Salesforce connector. This connector allows you to map Salesforce Accounts to a status in UserVoice called “Prospects” which would allow you to view all ideas associated with Prospects. We’re not yet syncing Opportunity Objects from Salesforce to UserVoice, but are interested in learning more about what you’d do with this information once it’s in UserVoice.

    https://help.uservoice.com/hc/en-us/articles/360052880253-Salesforce-Connector-Setup-Overview

  17. 2 votes

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  18. 3 votes

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  19. Remove deleted VSTS items from Suggestion in UserVoice

    If you have a VSTS item linked to a Suggestion in UV, then you delete the item in VSTS, it still shows on the suggestion in UV.

    3 votes

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  20. Add tags to VSTS work items when creating from UserVoice

    I'd like to be able to add a tag to an item when it is posted to VSTS.

    2 votes

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