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General Feedback

How should we improve our feedback and product management tools?
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62 results found

  1. Edit Outreach Message After Sending Email

    Edit the outreach message within the cancellation period.

    1 vote

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  2. Add email addresses when replying to comments

    Add email addresses when replying to comments as an Admin

    1 vote

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  3. DKIM authentication for internal status update emails

    So that internal status update emails can show as coming from another domain

    1 vote

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  4. Global status update notifications on/off setting

    It would be great to have a global setting for admins to turn on/off notifications to subscribers when an idea is updated to a new status.

    1 vote

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  5. Remove the "Submit" step from the thumbs up action on status updates

    When the status update email goes out to subscribed voters, they have the ability to give a thumbs up or a thumbs down. I suggest removing the "Submit" as the next step because I believe people are missing that as it seems extra.

    2 votes

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  6. Customize Email

    We are an organization in the Netherlands and the primary language is Dutch. I would like the ability to make edits to the Subject Line for outgoing customer emails and change the way the date is displayed. Additionally, there is a Footer with a link to UserVoice and I would like this removed as it is confusing to the customer, since the email is from SnelStart with a link to UserVoice. Our customers think it is spam when they see the UserVoice link.

    4 votes

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  7. Ability to CC someone while replying to an idea or feedback

    To CC an additional user without the limitation of just emailing the subscribers of an idea

    1 vote

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  8. AutoReply Email - Include customers name

    Option to pull the customers name into the template. Ie: "Hello, @name"

    1 vote

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  9. 1 vote

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  10. Create an Email Alias for Email Communications

    Similar to status updates, provide an opportunity to use a custom email alias during customer communication instead of admin's email.

    1 vote

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  11. View attachments inline

    When emailing customers an image of a prototype, we'd like to be able to display the image inline with the email instead of having it linked as an attachment.

    2 votes

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  12. Automate Idea Status Once Approved

    Ideas to automatically go into the external status of "new feedback" once the idea has been approved in the approval queue.

    1 vote

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  13. Send email from the tool to all users/certain users

    Sometimes sending a communication to all the users or a certain group is needed.
    It would be nice to be able to have this feature available.

    2 votes

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  14. More email options for end users

    We have had customers ask for more control over auto emails they can receive when it comes to existing ideas. We have had requests for a summary of newly submitted ideas, ability to subscribe to updates within a given Category, or summary emails on updates from their district/company.

    1 vote

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  15. 2 votes

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  16. In-app notifications to close the loop with customers

    In-app notification when a feature a customer/user has asked for has been completed

    3 votes

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  17. Email Subset of Subscribed Voters

    We want to be able to select a particular subset of users when using the "Emailing Subscribed Voters" functionality. Ex: If there are 100 customers who have voted for an idea, we may want to select a subset of 10 to email, but still want that communication to live in UV.

    7 votes

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  18. Reporting on Email Subscribed Voters

    A simple spreadsheet or CSV report containing: email outreach in the past X days tied to a specific idea.

    For example:
    Idea A | Email timestamp | User X, Account X | User Y, Account Y |

    1 vote

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  19. Email end users a summary of updates and activity

    Similar to the Admin Digest Email, send end users who have participated in UserVoice forums/widgets updates on the latest news from the product team.

    13 votes

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  20. Ability to turn off Customer Communication emails

    We haven't announced our UV initiative to our customers yet, and are only capturing feedback internally and through contributor. Is there any way we can turn off customer emails? We want to make sure we don't accidentally email them about UV until we announce it publicly.

    2 votes

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