SmartVote should apply votes to ideas
A few customers have expressed a desire to see the SmartVote widget mode apply votes to ideas when they are chosen over others. We'd like to get your feedback on this. And would you prefer to a vote only applied when they pick an idea over another, or pick and state "I want this"?
We’re constantly exploring ways to improve the UserVoice experience for our users. This often means viewing existing functionality with a critical eye and rethinking parts of the product which do not meet the high standards we’ve set.
As a result, we have decided to remove the SmartVote functionality, effective Dec 13, 2019. If you have any questions, please contact us at firstname.lastname@example.org.
[Deleted User] commented
The smart votes shouldn't instantly apply a vote to the selections made by a user. Potentially that user wouldn't have voted on that idea when browsing through the forum. I personally would much prefer to make it much clearer for users notifying them they are able to cast a vote on a smart vote idea allowing us to continue leaving the choice with the user.
if its an idea they see value in, they will vote for it. Adding a vote for every smartvote selection will give us inaccurate information, and bias the outcome of the supporter data. This feature will just pile on votes to ideas we define, rather than the users telling us exactly what they want.
EasyKeeper Customer Success Team commented
The user should be able to Vote via SmartVote with an explicit "I want to add a Vote to this" option. Having a vote apply with just a "I want this" is too general... users want a lot of things, but do they want it so much they'd be willing to give up one of their limited Votes to it?
I would also like to see some weighting in SmartVote, or perhaps a hybrid report of the regular votes and the SmartVotes. If a user is willing to give up a valuable vote for the idea, that weighs heavier than if they don't.
Ryan Kiley commented
I would love to see the SmartVotes counted and added to classic votes in some way. I would also *really* like to see the people / companies behind the SmartVotes the same way I can with classic votes. I would like to see everyone automatically subscribed to an idea when they cast a SmartVote. In the end I would really love a way to sort all my ideas by one "score" that incorporates all the different methods of customers demonstrating support (votes, SmartVotes, comments, subscribes, etc.) maybe I can even assign the weights of each.
One way this could be handled is that classic votes could be normalized in a similar way to how the SmartVote system works. SmartVote currently gives a score to an item based on the percentage of users who vote for that item compared to total votes cast... why not have classic votes give a score to an item based on percentage of classic votes given compared to total number of classic votes cast across all items? If normalized appropriately, these two scores could be combined.
Kim Rushton commented
Vote should only count if the user says...I want this. But, I would like the user to be able to indicate how many votes they want to give an idea. If they get 50 votes, they should be able to give all 50 to one idea if they so feel it deserves.
Drew Horine commented
I would definitely be in favor of SmartVotes applying to idea posts. Right now, the way SmartVotes are tallied is really hard to understand, much less explain to my boss and the development team. On the flip side, the "limited number of votes for all eternity" concept makes it look like only a pathetic amount of people actually want a given feature.
If these two were combined into one system solely based on the number of votes placed, it would be much easier to justify asking for features to be implemented and make our customers feel more like their voice is being heard when they browse the ideas forum.
I also wouldn't have a problem with votes directly placed counting for more points than random ideas selected over another random idea. Or just continue to allow multiples when directly voting while just counting a SmartVote as one.
This may be a separate idea, but I would like to see users get a certain amount of votes per time period. Instead of 10 for all time, maybe 5 per month. Who knows when a new idea will get posted that merits more votes.
I think the SmartVote widget is very useful but I question if it provides accurate/valuable feedback. The potential problem I foresee is that the widget proactively selects ideas to present to the user, therefore, you don't know if that user actually wants the idea to be made.
Adding the "I want this" would allow them to proactively vote up that particular idea. BUT, if we are looking to merge the two types of data being collected from the SmartVote widget AND the classic feedback page I would do the following.
Use the SmartVote to better prioritize the order of the ideas generated from in the Uservoice feedback page. When displaying the order of the ideas in the Classic Feedback page and in reports, the order should be prioritized based on BOTH information combined together. Therfore, the ideas that have the most Feedback votes AND smart votes get moved higher in the list of ideas in stead one or the other by themselves.
Yes, the classic voting system definitely needs to be connected to the SmartVote system, and vice-versa. Right now these are two separate systems that have to be examined separately... I go to user feedback, and get lots of great SmartVote information... but no information about which ideas have the most classic votes... then I go to check out the classic vote count, and lose the SmartVote data... so I have to examine two sources of feedback, and try to merge the results together in my mind, which is a huge waste of time... we need one unified user feedback report that includes all voting data of any kind...
Eddie Freeman commented
You could add a next step in the user flow to include a vote choice whether or not they say "I want this"... though they are more likely to provide a vote when they select "I want this" it's not the only group who will upvote.
Sergey E. commented
Yes, this is very much desired. I would suggest that whenever user selects 'I want this' he is also asked how many votes he is willing to give.