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General Feedback

How should we improve our feedback and product management tools?
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  1. Sidebar Linking Ideas Should Add User's Idea as Comments on the linked Idea

    When using the Sidebar, we're asked to get the client's idea in the Private section which is visible to Admins on the Uservoice portal and then link to an existing idea if it's close enough. This is a fantastic model to avoid duplicate postings and to ensure we have an accurate number of supporters for any given idea. However, my client's idea may be slightly different or have a different outlook than the currently posted Idea I'm linking to.

    Current functionality will allow me to add private comments on behalf of a user to an existing idea and subscribe that…

    4 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  2. In Zendesk app, show status of requests captured against it

    It would be helpful if the zendesk ticket could see the status of the request captured against it.

    2 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Embedded contributor sidebar

    Have the ability to embed the contributor sidebar to allow seamless integration into custom environments, like internal CRMs

    10 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow agent to Change email address Zendesk Sidebar

    It isn't possible to edit the email address that is autopopulated in the Zendesk Contributor sidebar. Would like for the support agent to change the email for the contributor.

    3 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  5. Allow contributors to add labels

    Contributors should be able to apply labels to ideas when they enter them.

    13 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  6. Edit customer requests in the sidebar

    I want to be able to edit captured feedback from a user in the sidebar.

    Often users come back with more details, and I want to add that quickly from this sidebar, vs. having to open the idea in the forum and edit it.

    2 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  7. Microsoft Edge Support for the Contributor Sidebar

    Please allow the addition and use of the Contributor Sidebar in Microsoft Edge.

    6 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. Attachments can be added in the Contributor Sidebar

    When capturing customer requests through the sidebar, I would like to be able to upload an attachment.

    38 votes

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    3 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Capture severity of feedback when using Sidebar

    When capturing a request with the Sidebar, it could be helpful to include details about the customer. For example, "churn risk", "deal blocker", etc.

    11 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We’re currently working on enhancements to the contributor experience for communicating additional importance of ideas.

    We’re also going to make it easier, via the admin console, to quantify the impact of these ideas that contributors communicate are important.

    More updates to come soon.

    Thanks,

  10. Contributor Sidebar - filter 'top requests' by category

    The Contributor Sidebar has a page where you can see the top requested ideas from each internal team. It would be great if contributors could filter that list down by forum and category.

    3 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  11. Subscribe multiple customers to an idea when capturing feedback

    For the contributor sidebar / adding support, it would be useful to be able to add more than one subscriber to the feedback.

    My use case is that I had a meeting with a customer and I'm capturing feedback from the notes I have from the meeting. From this company, I have two people that I'd like to subscribe to updates on these items but I really don't want to create double entries for this because it's tedious work.

    6 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  12. Be able to add multiple requests at once in the Contributor Sidebar

    When capturing a request in the sidebar, be able to add multiple requests and users at once. After a call or onsite, often internal teams have multiple people and requests they need to connect to an idea.

    Having to do this one by one is time consuming, and makes it harder for those internal teams to capture the data for product.

    14 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make it clear required fields were not filled out in Contributor Sidebar

    Ideally, the Save button on the contributor sidebar should be greyed-out when an idea has not been selected.

    A few of our contributors got tripped up by this, they typed in the feedback, clicked the save button and got confused because nothing happened. They didn't realize that their feedback hadn't been submitted because they hadn't selected an idea.

    1 vote

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Notify User that they have been subscribed to an idea through the sidebar

    Be able to notify the user that they have been subscribed to the idea via the sidebar

    9 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. 7 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  17. Add reporting on contributor sidebar

    Show more information about sidebar requests in the admin portal and the analysis export so we can analyze what is coming in from contributor sidebar

    9 votes

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    3 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  18. Choose default and required settings for sidebar

    Allow users to chose their own default settings for sidebar. Some people want customers automatically subscribed and some want to require specific fields.

    9 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Browser extension for contributor sidebar

    I would like an extension for the contributor sidebar so that I can capture feedback on some websites that block bookmarklets; for example twitter, intercom, github, salesforce lightning

    6 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. Sidebar Metrics

    I would like to be able to find the number of new ideas created through sidebar, as well as the total number of requests that came in through sidebar. I would also like to be able to do this without using the API

    4 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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