General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
187 results found
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Per-channel Slack integration settings Be able to toggle UserVoice features of the Slack integration (like creating new ideas, searching for existing ideas, etc.) on a channel-by-channel basis.
1 vote -
Native Integration with Zoom I have a B2B customer that wants the ability to use data from Zoom to use in lead scoring, example: who registered and who attended webinars.
There is a Zapier integration with Delivra and Zoom but it would only create or update a contact’s information if they register for a webinar. It wouldn’t show which webinars they have attended if there are multiple webinars in a month.
Customer is comparing to their experience in Pardot - when they click on a contact’s name, we can see all of the webinars they have attended in the past to help show how…
4 votes -
Add "Moved Idea" event as an event type to stream into a Slack Channel. Can you guys add an event to the effect, “moved into category”?
We get requests from multiple channels and they end up in different forums and categories. We (mostly I) then review ideas and move them to their correct destination. But these moves won’t show up in Slack channel for the destination forum/channel. Be great if moving an idea into a category would trigger an event so the idea shows up in its corresponding Slack channel.
1 vote -
Ability for admin to create a Zendesk ticket in UserVoice The Zendesk integration allows the Zendesk users to capture feedback on behalf of an end user from within Zendesk. Would like the ability for the integration to also allow a UserVoice admin to create a Zendesk ticket from an idea.
1 vote -
1 vote
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Create NPS Integration with HubSpot Request for an NPS integration between UserVoice and HubSpot so that we can pipe the scores we collect in UserVoice to our HubSpot so that we know our individual user's score.
2 votes -
Change Salesforce numbers in grid to reflect filters We change "Reach" numbers and others according to filters, but not those as a result of our Salesforce integration (opportunities, revenue, etc.)
1 vote -
Webhook for Requests Add a webhook for contributor (sidebar, Salesforce) feedback linked to a suggestion (including feedback body)
5 votes -
Shows suggestions associated with an account in Salesforce report With the Feedback and Opportunity integration, you can't see the suggestions associated to each account in the Salesforce reports.
Customers want to see this data, so they can report on adoption and completed ideas they've delivered for customers.
7 votesHey there! We recently launched Account Insights which is powered by a new UserVoice/Salesforce connector. This connector allows you to map Salesforce Accounts to a status in UserVoice called “Prospects” which would allow you to view all ideas associated with Prospects. We’re not yet syncing Opportunity Objects from Salesforce to UserVoice nor providing additional reporting withing SFDC.
https://help.uservoice.com/hc/en-us/articles/360052880253-Salesforce-Connector-Setup-Overview
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Mapping Documentation for feedback from other systems like GetSat, ProductBoard, and Aha! Importing from other applications is pretty standard for UserVoice but it would be helpful if we could have a visual or some sort of documentation that explains how feedback is mapped from different systems.
1 voteWe have the following support article to help guide you through importing data into UserVoice via a CSV. If you still have questions, you can submit a request on this page as well.
https://help.uservoice.com/hc/en-us/articles/360035418293 -
5 votes
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Please provide a Jira integration with no write permissions to Jira. Due to security concerns, it would be extremely helpful to have a way to integrate where admins cannot create tickets. Without that option we are unable to utilize this integration.
1 vote -
Include Supporter info in Votes Update webhook Include supporter name in webhook for votes update (or provide a separate event that includes supporter info)
2 votesHi Everyone,
We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Integration with Sprout Would like to be able to integrate with Sprout's listening tools, specifically to make a word cloud from feedback key words.
1 vote -
Be able to use Service Hooks with a specific category Be able to choose a specific category when using Service Hooks to push data.
1 vote -
Show 'no feedback has been captured on this opportunity' message Salesforce Lightning Feedback & Opportunity Integration: When there's no feedback on an Opportunity, it would be great if it showed a message that states that 'no feedback has been captured on this opportunity', along with the 'Capture Feedback' button.
1 vote -
Snowflake Integration As an admin I would like to export data to Snowflake in order to make dashboards in Looker for top issues.
2 votes -
Show user's UserVoice activity at the contact, account, and opportunity level in Salesforce By having user feedback from UserVoice logged in a field in Salesforce ( SFDC ) they'll be able to run their own custom reporting easier, both in SFDC and third party analytics tools that are already being used with SFDC (like Segment.io)
70 votes -
Pull a list of all SF opportunities linked to a specific idea It's incredibly important that we be able to pull a report/list of all of the prospects/opportunities that we have linked to a specific UserVoice idea through the Salesforce Opportunity Integration to provide our sales team with a list of prospects to reach out to regarding specific ideas. Just being able to see the numer values in the Suggestions List View is not enough.
2 votesHey there! We recently launched Account Insights which is powered by a new UserVoice/Salesforce connector. This connector allows you to map Salesforce Accounts to a status in UserVoice called “Prospects” which would allow you to view all ideas associated with Prospects. We’re not yet syncing Opportunity Objects from Salesforce to UserVoice, but are interested in learning more about what you’d do with this information once it’s in UserVoice.
https://help.uservoice.com/hc/en-us/articles/360052880253-Salesforce-Connector-Setup-Overview
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3 votes
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