Product Management

How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!

How can we improve feedback management and help you make strategic product decisions?

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  1. Be able to manage licensed users through SAML implementations

    Admins often have multiple licensed users, contributors and admins in the product, but adding or removing these one by one is a lot to keep up with in larger organizations.

    Admins need a way to easily manage their licensed users, ideally through tools they already use like Okta and Active Directory.

    4 votes
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      1 comment  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
    • Disable Anonymous Postings

      We would really like to see the ability to disable 'Anonymous Users'. The knowledge base articles indicate that every user must provide an email, but that it is not checked nor is a display name necessary. Without the social contract of attributable posts, we invariably end up with a small collection of snide or non-constructive posts which then take valuable time to manage and re-mediate.

      4 votes
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        0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
      • 13 votes
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          0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow accounts to require email confirmation/password for public forums

          UserVoice's default sign in on public forums does not require users confirm their email address or create a password to post ideas, vote or comment. Customers would like the option to make these a requirement.

          8 votes
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            0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
          • Pass User and Account data from Salesforce To UserVoice

            Have an integration with SFDC to pass User and Account Traits easily.

            7 votes
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              0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
            • Invert selection method under "activity"

              Under the user panel in the activity section you have to click on the items you don't want to display vs. the only item you want to see.

              I always have to unclick the things I don't want to see.

              1 vote
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                1 comment  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
              • Be able to re-invite contributors in bulk

                If you are inviting a large group of contributors, then it's very possible you will need re-invite several at once.

                Right now you have to click through one by one and re-invite, which is too many clicks.

                2 votes
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                  0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                • Force log out of all users

                  In Office 365 we need an option to force log off of all sessions for users.
                  Sometimes a user changes their password and a forgotten device would keep trying to sign in and lock out the account.

                  1 vote
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                    0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                  • Create team dialog show existing team names

                    In Admin Settings, the Create team dialog should show the currently assigned team, if it is assigned already. I'm trying to bulk assign contributor team members that haven't been assigned yet and it's very difficult and tedious currently.

                    1 vote
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                      0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                    • Two factor authentication for admins

                      Add a feature that allows admins to require two factor authentication for their agents and admins.

                      6 votes
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                        0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                      • Be able to manually enter user and account traits

                        Sometimes admins need to manually enter user and account traits. It would be great if they had the option to create user and account traits directly in UserVoice.

                        7 votes
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                          1 comment  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                        • Pass traits through the SSO token

                          For cases where passing user and account traits via the JS SDK isn’t possible, it would be great to be able to pass traits via an SSO token.

                          8 votes
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                            0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                          • Activity chart of a specific user’s engagement

                            When viewing a user profile, I want to see a chart of their engagement, so I can see when they were reporting important issues.

                            5 votes
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                              0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                            • bulk user actions

                              Such as...

                              Bulk block users
                              bulk delete users
                              bulk email users

                              6 votes
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                                0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                              • Export a list of users and their ideas/votes/comments

                                You can export a list of users. You can export a list of ideas. But you can't export a list of users with their ideas/comments and votes. It would be super helpful if we could see a list of users, and the ideas each user supports.

                                28 votes
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                                  2 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                                  Started  ·  Kelly responded

                                  UserVoice has several new export options to help you better analyze feedback and users.

                                  - You can now export a list of users almost anywhere in UserVoice – the main users list, users supporting a suggestion, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

                                  - For custom analysis of trends and user segments, try the new ‘enhanced analysis’ option for suggestion exports. This export includes the selected suggestions along with all their supporting users, accounts, location, and traits. Use the export in any tool like Excel, PowerBI, or Tableau to slice, dice, and graph. Learn more here: https://feedback.uservoice.com/knowledgebase/articles/1083535-measure-the-impact-of-ideas-with-the-analysis-expo

                                  - All of this data is also available via API and more exports are coming soon.

                                  Please note: You will need to be on one of our current plans that includes this feature. If you’re on a…

                                • Don't allow SSO users to override their email and password

                                  Being on our SSO implementation, we see a major problem with the
                                  ability for users to change their passwords and email addresses while in UserVoice. This gives
                                  the user the impression that they have changed their emails and password in our system as
                                  well, which of course means they can't login to the site.

                                  32 votes
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                                    Gathering feedback  ·  5 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow admins to edit user information

                                    Coming from a Community Management background, I am accustomed to having a variety of administrator tools on forums that aren't offered in UserVoice. Among these tools are more robust search features, and a consolidated user information page with the ability to edit user information.

                                    At the present, I cannot search by individual forum and must scroll through multiple pages across four different lists (Voters, Given Access, Invited and Removed) to find users. The results of using the "Search ideas and feedback" feature under Feedback are missing this basic information.

                                    Once a user has been found, I have no way to…

                                    54 votes
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                                      5 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ability to remove users access to a private Forum when pulling up their profile after a search

                                      You can remove a user's access to a specific private Forum only if you're viewing the list of users for that Forum.

                                      If an Admin searches for a specific user, they don't have the option to control their Forum access from that profile view.

                                      For a small Forum, with a limited number of users, this isn't a huge deal. But if an Admin has over a 50 users on a Forum, this gets tedious (and takes too much time).

                                      Ideally, if an Admin searches for a user, when they open the profile, they should have the option to remove the…

                                      16 votes
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                                        2 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Merge Users

                                        After implementing SSO we ended up with many duplicate users. This was partially our fault (we didn't define the user id properly when moving over) but even if we had the original pre-SSO user and SSO would still be duplicates.

                                        45 votes
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                                          6 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ability to restrict Admins to specific forums

                                          More granular settings for admins/agents/moderators.

                                          117 votes
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                                            29 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
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