General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
183 results found
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Slack integration--search for and link ideas in Slack threads Currently you can only search for an idea using the Slack integration in the main message field of a channel. We REALLY need to be able to use the /uservoice-search command within a thread on an existing message so that when an internal team member asks a question related to an existing UV idea, we can easily link them to the existing idea in the thread of that original message.
6 votesHey all,
Unfortunately, we won’t be able to provide this feature.
Looking into this a bit more and collaborating with the team at Slack we learned that Slash commands in threads is not functionality they support.
We’ll have to hold tight until Slack supports this before we can make this available for the UserVoice to Slack Integration.
Sorry I don’t have better news here.
Thanks,
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Link multiple UV instances to a single Slack Workspace Useful when a single team manages multiple products; currently the Slack integration can only link one UV instance per Slack Workspace
4 votes -
Integrate with Call Recording / Transcription Software to allow feedback to be captured With the rise of Call Recording and Call Transcription Software like Otter (used by Zoom), Gong.io and Chorus.ai Uservoice should be able to integrate with these platforms which could allow users to say a key phrase like "thats a great suggestion, let me take a note" which would trigger the feedback to be noted.
Because services like these transcribe calls, the transcription could provide context for the Admin to make the next appropriate actions (Create a new idea, add to existing, etc).
10 votes -
Auto-update idea statuses when JIRA status is updated When you update the Jira status, the UV status should automatically update as well.
26 votes -
2 votes
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Integrate with Jira Service Desk Would like to be able to convert feedback to tickets.
2 votes -
Jira projects integration Instead of screens, which is how it currently works
2 votes -
Post Public Comments and Reply to Users on Ideas from Slack integration UserVoice admins want the ability to post public comments and reply to users directly from slack. That is, when an idea is streamed into a slack channel because of some event, make one of the actions that can be taken on that idea from slack be "post public comment" and/or "reply to user".
1 vote -
1 vote
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Tag Zendesk tickets where feedback is captured When customer feedback is captured with the Zendesk integration (an embedded contributor sidebar experience), add a "UserVoice" tag to the ticket where it was captured
2 votes -
zoho CRM integration for analytics data and crm events. Fetch Customer/Account Traits and Segmentation data from ZOHO CRM.
Feed Customer events captured in Uservoice back into Zoho.
4 votes -
Freshservice Integration Hi team, Can the following idea please be reviewed. Freshservice Integration. Same functionality as your current Jira integration so tickets within Freshservice can be assigned and synced to specific feedback submissions in the roadmap?
3 votes -
Sync and Display Internal Statuses in Jira As an admin, I'd like the ability to choose between syncing internal OR public statuses instead of just public statuses
3 votes -
Per-channel Slack integration settings Be able to toggle UserVoice features of the Slack integration (like creating new ideas, searching for existing ideas, etc.) on a channel-by-channel basis.
1 vote -
Native Integration with Zoom I have a B2B customer that wants the ability to use data from Zoom to use in lead scoring, example: who registered and who attended webinars.
There is a Zapier integration with Delivra and Zoom but it would only create or update a contact’s information if they register for a webinar. It wouldn’t show which webinars they have attended if there are multiple webinars in a month.
Customer is comparing to their experience in Pardot - when they click on a contact’s name, we can see all of the webinars they have attended in the past to help show how…
4 votes -
Show more salesforce opportunity information in UserVoice. we would like to see more information within the UserVoice suggestion, including which opportunity the idea came from, breakdown of individual potential contract values, and the ability to segment this information by company type, geographical location, etc. the way we can for the Salesforce user and account traits that we pass through our custom API integration.
13 votes -
Add "Moved Idea" event as an event type to stream into a Slack Channel. Can you guys add an event to the effect, “moved into category”?
We get requests from multiple channels and they end up in different forums and categories. We (mostly I) then review ideas and move them to their correct destination. But these moves won’t show up in Slack channel for the destination forum/channel. Be great if moving an idea into a category would trigger an event so the idea shows up in its corresponding Slack channel.
1 vote -
Ability for admin to create a Zendesk ticket in UserVoice The Zendesk integration allows the Zendesk users to capture feedback on behalf of an end user from within Zendesk. Would like the ability for the integration to also allow a UserVoice admin to create a Zendesk ticket from an idea.
1 vote -
1 vote
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Create NPS Integration with HubSpot Request for an NPS integration between UserVoice and HubSpot so that we can pipe the scores we collect in UserVoice to our HubSpot so that we know our individual user's score.
2 votes
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