Product Management

How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!

How can we improve feedback management and help you make strategic product decisions?

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  1. Change MRR to Revenue

    Not everyone uses MRR, change the name to Revenue or allow it to be altered, or total numeric traits on a suggestion

    4 votes
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      1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
    • Multi sort from the grid

      Allow more than 1 sort on the suggestion grid. Ex. primary and secondary sort like in excel

      2 votes
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        0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
      • See the number of requests on a suggestion

        In the Feedback grid, you can see the number of comments or supporters on a suggestion.

        It would be useful for some use cases to also see the number of requests on a suggestion (could include multiple requests from the same user email address).

        8 votes
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          1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
        • Be able to customize date range for "New customer Activity" column

          The "New Customer Activity" column shows stats for the last 30 days, but as Product Managers build out reports they at times need to adjust that date range.

          This might mean going back in time to pull this for a specific month, or reporting on for a set time period like the month of October or a two week period etc...

          2 votes
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            0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to create own reports, flters and dashboards

            Provide the ability for admins to create additional filters, reports and dashboards.

            For example, create a custom filter such as the currently provided 'Customer Activity' option. Eg. Where users > 10 and Votes >= 100

            Similarly, allow the user to create their own dashboards using both OOTB and custom reports.

            It should be possible for privileges to be assigned allowing specified users the ability to create reports, filters and dashboards.

            It should be possible for reports, filters and dashboards to be 'published' so that other users can pick them up.

            12 votes
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              1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
            • Be able to pull total number of ideas created, votes cast or comments made for a specific time frame

              Measuring engagement and activity on a forum over time can be key for customers to track how users are using their forums.

              Customers need to be able to set a specific date range, and see:

              * total number of suggestions
              * total number of votes given or supporters added
              * total number of comments made

              They need this across all forums or to be able to filter by a specific forum.

              5 votes
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                0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
              • 4 votes
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                  1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                • Sort by Vote Count in Search Results

                  Allow search results to be sorted by vote count. Sometime we might need to see how many people voted for a feature that has a specific word in the description and after we get the search results back, we want to see within those results which features had the most votes.

                  4 votes
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                    0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                  • When tagging an idea with internal lables you should be able to star a label to make it a primary label on the idea

                    Sometims the when adding internal labels to ideas submited to our portal we add multiple lables in the same "category." It would be nice if we could star one of those labels to be the primary label

                    1 vote
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                      0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                    • Show the +/- of the NPS over Time

                      I have looked at a few different ways to do this, but is it possible that we could see the NPS score average over time as a + or - that dips below and above the baseline? I have a request for the reports I generate to see how this looks over the course of a month on a daily basis, so they can see the ups and downs of the NPS throughout a 30 or so day period. Something similar to the attached.

                      3 votes
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                        0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                      • Vote Weighting

                        Provide the ability to weight votes whilst still only assigning one vote per person to an idea.

                        For example, if a customer votes for an idea this will receive (within the admin view) 10 votes where as if an internal user votes it only receives 1 vote.

                        The number of 'weighted votes' should be configurable. When an admin is viewing the idea the weighted and none weighted vote score should be shown.

                        1 vote
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                          0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add reporting on contributor sidebar

                          Show more information about sidebar requests in the admin portal and the analysis export so we can analyze what is coming in from contributor sidebar

                          4 votes
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                            2 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                          • Create Features that can contain multiple suggestions

                            Currently, we can only have suggestions which do not map 1:1 to features that are being built. Add a feature section where suggestions can be tied to features.

                            6 votes
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                              0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                            • Show requests by user in contributor sidebar

                              Instead of only showing top team requests, show number of requests by contributor.

                              2 votes
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                                0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                              • Choose what is exported with enhanced analysis

                                Be able to choose which columns are exported with the enhanced analysis and be able to save that as a template for exporting. There are too many columns to look at when I only care about specific columns depending on who is exporting.

                                7 votes
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                                  1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                • Sidebar Metrics

                                  I would like to be able to find the number of new ideas created through sidebar, as well as the total number of requests that came in through sidebar. I would also like to be able to do this without using the API

                                  2 votes
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                                    0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                  • NPS by forum

                                    Be able to capture sentiment by forum rather than as a whole for the portal.

                                    5 votes
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                                      0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Admin Analytics Dashboard should allow filtering to specific Forums

                                      Right now the analytics dashboard shows data across all forums. It would be ideal to be able to filter this to get stats for each individual forum and be able to export reports on the customer activity (suggestions, votes, comments) for a set time period only within an individual forum.

                                      1 vote
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                                        0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Contributor Sidebar Stats included in Interactions Breakdown

                                        admin reports page should include the Contributor Sidebar in the breakdown of how people are interacting with our account (in addition to web portal, widget, mobile sdks)

                                        1 vote
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                                          0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Weekly customer activity should be last 52 weeks

                                          Reduce the Weekly customer activity to the last 52 weeks, instead of using idea creation date as the starting point. Also "Average customer activity" doesn't seem to appear at all.

                                          1 vote
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                                            0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
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