Product Management

How should we improve our feedback and product management tools?
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How can we improve feedback management and help you make strategic product decisions?

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  1. See the number of requests on a suggestion

    In the Feedback grid, you can see the number of comments or supporters on a suggestion.

    It would be useful for some use cases to also see the number of requests on a suggestion (could include multiple requests from the same user email address).

    8 votes
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      2 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to create own reports, flters and dashboards

      Provide the ability for admins to create additional filters, reports and dashboards.

      For example, create a custom filter such as the currently provided 'Customer Activity' option. Eg. Where users > 10 and Votes >= 100

      Similarly, allow the user to create their own dashboards using both OOTB and custom reports.

      It should be possible for privileges to be assigned allowing specified users the ability to create reports, filters and dashboards.

      It should be possible for reports, filters and dashboards to be 'published' so that other users can pick them up.

      11 votes
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        1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
      • Specially marked tickets/emails

        As a Community Manager there are a lot of tickets which I receive daily, but a lot of them are minor issues while the few, urgent ones get lost in the spam.

        I would like to be able to mark customers (a.k.a emails) which are more important, and tickets that concern transactions/account/security issues should be visibily marked so I can address those first.

        1 vote
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          0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
        • 4 votes
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            1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
          • Sort by Vote Count in Search Results

            Allow search results to be sorted by vote count. Sometime we might need to see how many people voted for a feature that has a specific word in the description and after we get the search results back, we want to see within those results which features had the most votes.

            3 votes
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              0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
            • When tagging an idea with internal lables you should be able to star a label to make it a primary label on the idea

              Sometims the when adding internal labels to ideas submited to our portal we add multiple lables in the same "category." It would be nice if we could star one of those labels to be the primary label

              1 vote
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                0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
              • Vote Weighting

                Provide the ability to weight votes whilst still only assigning one vote per person to an idea.

                For example, if a customer votes for an idea this will receive (within the admin view) 10 votes where as if an internal user votes it only receives 1 vote.

                The number of 'weighted votes' should be configurable. When an admin is viewing the idea the weighted and none weighted vote score should be shown.

                1 vote
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                  0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                • Create Features that can contain multiple suggestions

                  Currently, we can only have suggestions which do not map 1:1 to features that are being built. Add a feature section where suggestions can be tied to features.

                  7 votes
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                    0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                  • Show the +/- of the NPS over Time

                    I have looked at a few different ways to do this, but is it possible that we could see the NPS score average over time as a + or - that dips below and above the baseline? I have a request for the reports I generate to see how this looks over the course of a month on a daily basis, so they can see the ups and downs of the NPS throughout a 30 or so day period. Something similar to the attached.

                    2 votes
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                      0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                    • Turn on/off the leaderboard

                      Ability to turn off leaderboard as a system administrator. Sometimes the admin competition isn't healthy and I'd like to be able to shut off that portion of the display from time to time. Not all admins should have the ability to turn it on and off, only the UV owner should have that access.

                      1 vote
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                        0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                      • Show requests by user in contributor sidebar

                        Instead of only showing top team requests, show number of requests by contributor.

                        2 votes
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                          0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                        • Have away to set a followup date for tickets

                          I would like to be able to set a date to followup with a customer regarding a ticket; to assist in keeping tickets from getting lost.

                          3 votes
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                            0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add reporting on contributor sidebar

                            Show more information about sidebar requests in the admin portal and the analysis export so we can analyze what is coming in from contributor sidebar

                            2 votes
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                              0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                            • Choose what is exported with enhanced analysis

                              Be able to choose which columns are exported with the enhanced analysis and be able to save that as a template for exporting. There are too many columns to look at when I only care about specific columns depending on who is exporting.

                              6 votes
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                                1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                              • Admin Analytics Dashboard should allow filtering to specific Forums

                                Right now the analytics dashboard shows data across all forums. It would be ideal to be able to filter this to get stats for each individual forum and be able to export reports on the customer activity (suggestions, votes, comments) for a set time period only within an individual forum.

                                1 vote
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                                  0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                • Contributor Sidebar Stats included in Interactions Breakdown

                                  admin reports page should include the Contributor Sidebar in the breakdown of how people are interacting with our account (in addition to web portal, widget, mobile sdks)

                                  1 vote
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                                    0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Weekly customer activity should be last 52 weeks

                                    Reduce the Weekly customer activity to the last 52 weeks, instead of using idea creation date as the starting point. Also "Average customer activity" doesn't seem to appear at all.

                                    1 vote
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                                      0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                    • "Export current dataset" in excel

                                      It used to be that I could export and get a link to different file types. Excel seems to be taken away, unless you're exporting data from the Settings panel.

                                      CSV opens a browser tab of unreadable information. Not super helpful.

                                      4 votes
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                                        0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Would like to see a user's NPS history, not just the current NPS or satisfaction score

                                        Would like to see satisfaction trend (lines) for an individual user both in the Contributor Sidebar as well as in our app (also in salesforce when UserVoice or myself plugs this data in for a contact)

                                        4 votes
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                                          0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Export user activity

                                          As an administrator/care advocate, I would like to export all of a user's activity (comments, votes, ideas) so that I can share this history with our support team & CSMs and determine how best to meet this client's need.

                                          2 votes
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                                            0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
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