Product Management

How should we improve our feedback and product management tools?
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How can we improve feedback management and help you make strategic product decisions?

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  1. Make work on mobile browsers

    Make user voice responsive so it works on mobile devices. It is 2018 and support for mobile browsers is a must

    1 vote
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      0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
    • Block new submissions and keep the voting option.

      Currently it was necessary to block new submissions, however we need to keep the voting option in the suggestions that have already been created.
      Would you be create this option?
      Thank you for your atention

      12 votes
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        0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
      • 10 votes
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          1 comment  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
        • Maintain a thread of end-user responses to status updates and admin notifications/messages on the idea

          When you make a status update, you can notify users.

          It would be good to use UserVoice as a repository for the responses and conversations surrounding the status update.

          At this time, you are required to have the conversation be a ticket in UserVoice, and link that to the idea.

          But this is a lot of work, and it would be idea if any user responses to a status update notification (or bulk messaging response) would automatically be placed in the Activity or History of the idea.

          8 votes
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            0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
          • Solicit feedback from users using in-app messages

            Ability to prompt users in-app for feedback/survey

            8 votes
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              0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
            • Canned responses for suggestion status updates

              At the moment you can only add a canned response to a ticket. You should be able to add this to an idea too.

              13 votes
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                0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow admins to add attachments to responses, status updates and comments

                Currently, attachments can only be added to ideas, not to admin responses or comments.

                61 votes
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                  7 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow me to turn a comment that was put on an idea into a support ticket, then remove the comment

                  Many times customers put "support requests" in the comments sections of an unrelated idea. I want to just moderate the comment and turn it into a support ticket with one click.

                  32 votes
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                    7 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                  • When emailing suggestion subscribers, allow subscribers to reply in UserVoice

                    When I post a status update or a comment on a suggestion, I email subscribers about the post via UserVoice. When subscribers reply, their email reply is sent directly to me (outside of UserVoice). Ideally, their reply would post to the suggestion comment tread in UserVoice.

                    1 vote
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                      0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                    • Don't show admin name on private forum invitations

                      In some cases, an admin may not want their personal name tied to private forum invites they are sending out. They may want to add their own signature to have the invite look like it came from a team/group/different admin.

                      1 vote
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                        0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                      • Disable ability to email out of UserVoice

                        If a company manages their user opt-outs in another system, they may want to disable the ability to message users from our system and purely rely on their messaging platforms such as Marketo.

                        1 vote
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                          0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                        • Set comment notifications based on number of comments

                          Allow admins (or users) to setting limits such as send a notification when an idea gets more than 5 comments.

                          1 vote
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                            0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                          • 2 votes
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                              0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                            • Remember custom 'from' address used for responding to feedback

                              Admins can manually enter a custom 'from' address to be used when posting a status update or emailing supporters. It would be helpful to store this email address for them so that they do not have to enter it manually each time.

                              2 votes
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                                0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                              • Message all users who have interacted with a forum

                                Allow all users who have commented or voted on ideas in a forum to be messaged at 1 time. This can help when a release goes out for letting people know what is coming even if they did not vote for those particular ideas.

                                2 votes
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                                  0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                                • "Satisfaction" channel for ticket rules should trigger autoreply action

                                  1) Set up a ticket rule for "Channel" "is" "Satisfaction" and the Action is "Send Auto-reply"

                                  2) Send a satisfaction response

                                  What happens: you don't get the autoreply. Other actions (assignment is what I tested) did work, just not the autoreply

                                  4 votes
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                                    0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Bulk email all supporters of a forum

                                    Allow the ability to bulk email supporters of a forum so regardless of what idea they are supporting, they can be notified of our roadmap

                                    1 vote
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                                      0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Choose who to send status notifications to

                                      Be able to update internal users only (or external users only ) of status updates.

                                      2 votes
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                                        0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Retain previous message in text box when updating statuses

                                        Change the status of a suggestion, and write a response

                                        On the same suggestion, update the status to a new one

                                        What happens: a new message box will open up, but doesn't contain the text of the last status update message: https://cl.ly/0E0n3e2z1U1D

                                        This used to not be the case on older versions of UserVoice: https://cl.ly/2t3w361O2Y2u

                                        2 votes
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                                          0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
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