Product Management

This forum relates to features and functionality for collecting, managing and acting upon user feedback. Please see our other forums on the right sidebar for feedback pertaining to other areas of our product.

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  • any relevant details about your business case for your suggestion
  • the obstacles your suggestion would help you overcome to gain the most value from UserVoice.

How can we improve feedback management and help you make strategic product decisions?

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  1. Block new submissions and keep the voting option.

    Currently it was necessary to block new submissions, however we need to keep the voting option in the suggestions that have already been created.
    Would you be create this option?
    Thank you for your atention

    11 votes
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      0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
    • 10 votes
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        1 comment  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
      • Updates for all paying customers

        Update the software for people on legacy plans

        1 vote
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          0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
        • Ability to change "from" address of Idea updates

          Currently when updating the status of an idea, the "From" address is in this format:
          no-reply=<<subdomain>>.uservoice.com@feedback-poweredby.uservoice.com

          It would be good to send it from the default mail address defined in the portal (in our case ideas@company.com

          2 votes
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            0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
          • Lock tickets to a rep

            I work on regular customer tickets and tickets requesting Setup Calls. It would be nice if there were some way to "lock" the setup calls so that when I go off duty, any customer comments for that ticket stay in my box instead of being reassigned to the Unassigned folder.

            1 vote
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              0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
            • stop junk emails

              I wish if you have a translator to to different languages.
              2- to stop all the junk emails from my email address
              Thank you
              Hisham ElSamhouri

              1 vote
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                0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow Notes to be displayed as most recent reply

                Display the last update to a ticket even when it's a Note (so that if you add a note to a pending item, it doesn't show the last update as the last official Sent message)

                1 vote
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                  0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                • add attachment size limit text on ticket submission

                  At our company Support page:
                  http://support.2brightsparks.com/
                  where users can submit Support Tickets, I would like to suggest to include file size attachment limit text/indicator to inform users of the size limit for any file they can upload when seeking support (see screenshot)

                  1 vote
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                    0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add Twitter and Social Channel Integration

                    Be able to automate a tweet when an idea has been completed or a ticket has been resolved.

                    5 votes
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                      0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                    • Embed images in status updates and user messages

                      Allow admins to embed images inline when updating the status of an idea or messaging users on an idea.

                      This allows admins to give users context on the new improvements they rolled out right within the status or message vs. forcing users to click to view a link or article with more details.

                      2 votes
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                        0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                      • Maintain a thread of end-user responses to status updates and admin notifications/messages on the idea

                        When you make a status update, you can notify users.

                        It would be good to use UserVoice as a repository for the responses and conversations surrounding the status update.

                        At this time, you are required to have the conversation be a ticket in UserVoice, and link that to the idea.

                        But this is a lot of work, and it would be idea if any user responses to a status update notification (or bulk messaging response) would automatically be placed in the Activity or History of the idea.

                        9 votes
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                          0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                        • Make sure admin comment is sent to supporter

                          Let admin choose to send their comment to supporters even if supporters didn't subscribe.

                          1 vote
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                            0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                          • Admins can @mention people in comments to notify them

                            To help facilitate communication, allow admins to @mention people on ideas in comments to ensure they know they’re being addressed (and provide a sure way to notify them of the comment).

                            5 votes
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                              0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                            • Simple direct message system for contacting users

                              When customers write in with feedback that needs clarification or I want to learn more about a customer’s use case, I want to be able to simply message that user directly from their profile page or from a specific idea, so I don’t have to figure out a way to contact them in a different system – AND so the conversation is stored alongside and associated to the feedback we have stored in UserVoice.

                              4 votes
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                                0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                              • use custom email address for notifications

                                Right now, forum notifications come from no-reply@subdomain.uservoice.com. Accounts with custom domains would prefer for these to come from their custom email address, since end-users see these email notifications.

                                4 votes
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                                  0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                                • Canned responses for suggestion status updates

                                  At the moment you can only add a canned response to a ticket. You should be able to add this to an idea too.

                                  16 votes
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                                    0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Separate default reply-to email settings for status updates (with option for reply-to admin email)

                                    When you respond to an idea it either defaults to your ticketing email address (if you have Helpdesk too) or no-reply.

                                    This means if you don't want to use the default no-reply, or a ticketing email address, you have to manually enter the address...every time.

                                    This gets time consuming, and super frustrating for admins every time they want to update a status.

                                    Ideally, each admin would be able to set a default "reply-to" address for when they respond to feedback. At the very least, you should be able to set a default reply to address just for feedback and status…

                                    15 votes
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                                      0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Rich-text formatting for idea status updates

                                      It would be great if I could format admin responses to ideas using a WYSIWYG editor.

                                      17 votes
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                                        1 comment  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow admins to add attachments to responses, status updates and comments

                                        Currently, attachments can only be added to ideas, not to admin responses or comments.

                                        57 votes
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                                          6 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow me to turn a comment that was put on an idea into a support ticket, then remove the comment

                                          Many times customers put "support requests" in the comments sections of an unrelated idea. I want to just moderate the comment and turn it into a support ticket with one click.

                                          37 votes
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                                            7 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
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