Product Management

How should we improve our feedback and product management tools?
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How can we improve feedback management and help you make strategic product decisions?

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  1. Search for ideas in sidebar without having to create a new idea

    I would like to be able to run a quick search of the ideas in my forum from the contributor sidebar. Currently I can only search for ideas from the sidebar while capturing a customer request.

    16 votes
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      3 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
          • Return to current suggestion page context after editing suggestion

            scenario:
            admin/feedback/suggestions context.
            several pages of suggestions displaying 20 at a time
            Edit a suggestion on the second or later page (e.g., to set a different category).
            After edit, and clicking on the main suggestion page, the page refreshes and returns me to page 1 (suggestions 1-20).

            Please to not return to page 1. stay on current suggestion page context.

            3 votes
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              0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
            • Show blockers per user

              Feedback captured with the Contributor Sidebar, Salesforce, or Zendesk Integration can be flagged as a blocker. Currently, we show blockers in the admin console only at the Account level. For example, when viewing a Suggestion, you can see if it is a blocker for an Account, but not for specific users. It would be helpful to see this information at the user level as well.

              1 vote
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                0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
              • Date range for Suggestions View in Admin Console

                Ability to adjust date range for viewing Suggestions in grid view.

                2 votes
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                  0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • Setting "None" status after responding with another status.

                  Please restore the ability to select "None" for the status label after a status has been assigned. We respond to ideas using the "none" status to confirm that we've seen them, and to let users know that their idea is a good one, however - If I need to ask a question, I update with a different status for tracking purposes. And currently, if they respond to the question I ask, I'm unable to put the status back to "None" - I have to switch to the old uservoice interface in order to accomplish this, it's quite irritating.

                  2 votes
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                    0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    Started  ·  Kelly responded

                    Thanks for reporting this and for the great explanation of your use-case. This is a bug that we will be addressing asap.
                    FYI – there is a workaround. If you click the 3 dots next to the suggestion title (on the suggestion table or in the activity feed) and choose ‘Post Status Update’, it will allow you to pick ‘No Status’.

                  • Remove irrelevant options from activity feed kabob options

                    When you click the "kabob" option next to an item in an activity feed, you always get the same options.

                    These include options for converting to a ticket, which is only done on suggestions and not on other objects in the activity feed, such as comments and requests.

                    The options in the kabob should change depending on the object you are on.

                    3 votes
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                      0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • 5 votes
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                        1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to sort by votes when looking at a user's suggestions though the Users & Accounts list

                        When I view a users supported suggestions through the User & Account lists I would like there to be a column so i can sort their ideas by number of votes

                        2 votes
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                          1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        • Additional data on Needs Review screen

                          When moderating suggestions I would love to see the forum and subject on the right side under who is submitting the suggestion. Part of the reason we prefer to moderate the ideas is so that we can make sure the suggestions have the correct forum and subject so we get the suggestions to the appropriate PM.

                          1 vote
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                            0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ability to filter by labels when looking at a user's suggestions though the Users & Accounts list

                            When I am looking at a user's supported suggestions through the user & account's list in the admin portal I would like the ability to filter their supported suggestions by labels.

                            1 vote
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                              0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                            • show status

                              Allow for the status of an idea to be shown as a column within the feedback/suggestions admin view.

                              You can currently show the latest status update message and the last status update but you cannot show the actual status of an idea. It would be really useful to be able to show this within the admin view(s).

                              1 vote
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                                0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                              • 2 votes
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                                  0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                • Provide the ability to display the ID of the Suggestion in the forum with the suggestion

                                  Provide the ability to display the ID of the Suggestion in the forum with the suggestion rather than having to point people to the ID in the URL. This helps when you are working with different systems and want to allow people to link to their ticketing systems where there is not automation.

                                  8 votes
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                                    1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                  • View new items since a certain date

                                    Make it easier to triage new items added since a certain date

                                    32 votes
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                                      0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                    • When view the ideas in the forum you should be able to see all ideas no matter of status.

                                      When I view the ideas on a forum (not in the admin portal) I can only see the open ideas or by the closed ones by status. I would like to see (and would like my users to see) all submitted ideas regardless of status.

                                      2 votes
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                                        0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Ideas that someone has supported but has not voted or commented on should appear in "My feedback"

                                        Ideas that are supported but not voted or commented on should appear in "My feedback."

                                        There are a couple use cases for this:

                                        1) As a user if I submit an idea but do not vote or comment on it, I still want it to appear under "My feedback"

                                        2) As an admin when I add a supporter to an idea in the admin consol, I would like them to see the idea under their "My Feedback" even though they have no commented or voted on the idea

                                        1 vote
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                                          0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Export to Excel - Allow instant download from admin console

                                          Allow download of UserVoice feedback in excel from the portal itself instead of e-mailing me a link.

                                          1 vote
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                                            0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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