Product Management

How should we improve our feedback and product management tools?
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How can we improve feedback management and help you make strategic product decisions?

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  1. Remove irrelevant options from activity feed kabob options

    When you click the "kabob" option next to an item in an activity feed, you always get the same options.

    These include options for converting to a ticket, which is only done on suggestions and not on other objects in the activity feed, such as comments and requests.

    The options in the kabob should change depending on the object you are on.

    4 votes
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      0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    • Search for ideas in sidebar without having to create a new idea

      I would like to be able to run a quick search of the ideas in my forum from the contributor sidebar. Currently I can only search for ideas from the sidebar while capturing a customer request.

      2 votes
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        0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
      • 2 votes
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          1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
        • Setting "None" status after responding with another status.

          Please restore the ability to select "None" for the status label after a status has been assigned. We respond to ideas using the "none" status to confirm that we've seen them, and to let users know that their idea is a good one, however - If I need to ask a question, I update with a different status for tracking purposes. And currently, if they respond to the question I ask, I'm unable to put the status back to "None" - I have to switch to the old uservoice interface in order to accomplish this, it's quite irritating.

          1 vote
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            0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →

            Thanks for reporting this and for the great explanation of your use-case. This is a bug that we will be addressing asap.
            FYI – there is a workaround. If you click the 3 dots next to the suggestion title (on the suggestion table or in the activity feed) and choose ‘Post Status Update’, it will allow you to pick ‘No Status’.

          • Merge Tickets

            It'd be great to have the ability to merge tickets. Sometimes people respond and it's not part of the main thread. It's currently really difficult to track where that branched from and there's no way to merge it back into one discussion. Zendesk has a really good system for this.

            1 vote
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              0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
            • Ability to sort by votes when looking at a user's suggestions though the Users & Accounts list

              When I view a users supported suggestions through the User & Account lists I would like there to be a column so i can sort their ideas by number of votes

              2 votes
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                1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
              • Edit comments

                Need to be able to edit comments

                3 votes
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                  0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • Do not close Details window when clicking outside of it

                  I absolutely hate the new "slide style" windows. It's way to easy to click outside of the window and dismiss it in the middle of typing an update and losing everything.

                  1 vote
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                    0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                  • Block users from posting

                    Sometimes you just don't want any more feedback. So this would be a good thing to implement when our team is tired or going on vacation or we just think that the product is good enough and don't want to make it better.

                    1 vote
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                      0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • Improve "Link feedback to the idea" functionality

                      Please, improve the "Link ticket to the idea" functionality.
                      I created a new idea and try to link feedback to it. I'm trying to search and insert an exact topic's title but there isn't my idea in search results. Moreover, all topics seems unsorted and messed: there are archived with active, most voted with zero voted etc. I didn't recognize any system and it makes my search even harder.

                      1 vote
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                        0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • Please add spell check in the admin portal text boxes

                        Please add spell check in the admin portal text boxes. This will help to make sure there are no typos when responding to customers.

                        2 votes
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                          0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        • Additional data on Needs Review screen

                          When moderating suggestions I would love to see the forum and subject on the right side under who is submitting the suggestion. Part of the reason we prefer to moderate the ideas is so that we can make sure the suggestions have the correct forum and subject so we get the suggestions to the appropriate PM.

                          1 vote
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                            0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ability to filter by labels when looking at a user's suggestions though the Users & Accounts list

                            When I am looking at a user's supported suggestions through the user & account's list in the admin portal I would like the ability to filter their supported suggestions by labels.

                            1 vote
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                              0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                            • show status

                              Allow for the status of an idea to be shown as a column within the feedback/suggestions admin view.

                              You can currently show the latest status update message and the last status update but you cannot show the actual status of an idea. It would be really useful to be able to show this within the admin view(s).

                              1 vote
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                                0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                              • 2 votes
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                                  0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                • Bla

                                  Lalaa

                                  1 vote
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                                    0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Provide the ability to display the ID of the Suggestion in the forum with the suggestion

                                    Provide the ability to display the ID of the Suggestion in the forum with the suggestion rather than having to point people to the ID in the URL. This helps when you are working with different systems and want to allow people to link to their ticketing systems where there is not automation.

                                    10 votes
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                                      1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                    • View new items since a certain date

                                      Make it easier to triage new items added since a certain date

                                      1 vote
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                                        0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow users to apply more than one filter when searching

                                        Allow normal users to apply more than one filter.

                                        Ex: Category AND Status

                                        This idea was actually submitted to us by one of our client users.

                                        1 vote
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                                          0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ideas that someone has supported but has not voted or commented on should appear in "My feedback"

                                          Ideas that are supported but not voted or commented on should appear in "My feedback."

                                          There are a couple use cases for this:

                                          1) As a user if I submit an idea but do not vote or comment on it, I still want it to appear under "My feedback"

                                          2) As an admin when I add a supporter to an idea in the admin consol, I would like them to see the idea under their "My Feedback" even though they have no commented or voted on the idea

                                          1 vote
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                                            0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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