Product Management

This forum relates to features and functionality for collecting, managing and acting upon user feedback. Please see our other forums on the right sidebar for feedback pertaining to other areas of our product.

When writing your suggestion, please be sure to include:

  • any relevant details about your business case for your suggestion
  • the obstacles your suggestion would help you overcome to gain the most value from UserVoice.

How can we improve feedback management and help you make strategic product decisions?

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  1. Disable comment for completed and closed ideas

    Once an idea is completed or closed I want to disable comments on that idea to avoid redundancy of comments from users and admin.

    1 vote
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      1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →

      You can now configure a ‘status’ to disallow new votes and/or new comments. This applies to all ideas that are in that status. To update your status configurations go to Settings → Feedback Forums → Statuses and then edit the statuses as desired.

    • Pull in Locale and Region Information into Analytics

      Not only would this information to be able helpful to identify ideas that are popular in a certain regions, but also help identify issues that are being reported through the HelpDesk product. This also would be beneficial in correlation to NPS.

      96 votes
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        Completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
      • When viewing an idea in Admin Console, list the number of votes each supporter has applied.

        In the upgrade to the new UserVoice system, we lost the ability to view the number of votes that each supporter has applied to an idea. This loss of functionality is cumbersome for us, causing us to export the suggestion data in XLS or into reporting tools in order to access this information.

        20 votes
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          Completed  ·  1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
        • Email request submitter when an idea's status changes

          A customer-facing employee has used the sidebar to capture a request for a customer. That employee would like to know when that idea's status changes. Then the employee can reach out to the customer to give them an update. Also, it let's the employee know that the feedback they submit is being heard and responded to. Perhaps send a daily summary email that would sum up status changes to all the ideas that the employee has recorded requests for - including the before and after status, forum, category, suggestion name and a link, the list of customers that they personally…

          10 votes
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            0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →

            This is live! Now we’ll keep you in the loop when the product team responds to customer feedback you enter, so you can follow up with your customers and prospects.

            How does it work?
            1) You enter a customer’s feedback and connect it to an idea in UserVoice. (You might do this through the Contributor Sidebar or Zendesk app, or in the admin console with ‘capture feedback’, ‘add supporter’, or ‘link this ticket to an idea’)
            2) A UserVoice admin posts a status update for the idea.
            3) Now you will get an email with the status update and message plus the customer feedback that you captured for the idea, so you can follow up with those customers and prospects as you see fit.

            Learn more here: https://feedback.uservoice.com/knowledgebase/articles/1183483

            Common questions
            Q: Can I unsubscribe from these status updates?
            A: Of course! Go to your UserVoice site (i.e. acme.uservoice.com) → Click…

          • Be able to set individual ideas to a "read only" state

            Sometimes admins have old ideas that they don't want to remove from the forum. They still want users to be able to view the idea, but they don't votes OR comments on the ideas.

            One reason they want to keep these ideas intact is to keep the users happy, foster a healthy relationship, and maintain confidence in the UserVoice forum.

            22 votes
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              2 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →

              You can now configure a ‘status’ to disallow new votes and/or new comments. This applies to all ideas that are in that status. To update your status configurations go to Settings → Feedback Forums → Statuses and then edit the statuses as desired.

            • Allow voting on closed suggestions

              You can still comment on a closed idea, but you cannot add votes to it? Why such inconsistency?

              When the idea gets rejected, it's obviously an objective decision that even the decision maker might change his heart about if convinced by user voice.
              But not being able to add new votes via a putting a no-notice deadline introduces a bias towards quelling that user voice.
              To the proposing community this feels like disrespect because rejection decision also deprives them of the ability to show to the provider just how many likely-minded people there are (cutting of the feedback channel at…

              6 votes
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                2 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                You can now configure a status to disallow new votes and/or new comments. This applies to all ideas that are in that status. To update your status configurations go to Settings → Feedback Forums → Statuses and then edit the statuses as desired. To solve the problem stated in this idea, you could create a new status called ‘declined’ but not close voting or comments on it. Technically, this status would be considered ‘open’ within the UserVoice admin console because it allows voting, but that is not visible to your users.

              • Import Ideas

                Ability for an admin to bulk import a set of suggestions (previously available in the legacy admin console)

                38 votes
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                  Completed  ·  0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow admins to internally group related suggestions into one or multiple topics or collections (think Gmail Labels)

                  When a group of suggestions are related to a particular topic or theme (e.g., bigger feature or release), I want to be able to keep track of that collection and get stats on it, so I can share that information with managers and address the feedback together.

                  This would also be helpful for internally organizing feedback into multiple ways, like product area, feature, release, business area, etc.

                  92 votes
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                    Completed  ·  8 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow custom account attributes / traits

                    Allow custom account attributes / traits

                    112 votes
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                      Completed  ·  0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bulk merge multiple ideas

                      Select and merge multiple duplicate ideas at the same time.

                      190 votes
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                        Completed  ·  8 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow users to cast as many votes as they want

                        Users should be able to cast as many votes as they want.

                        2 votes
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                          Completed  ·  0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow admins to close comments on closed/declined ideas

                          Allow ability to close comments on specific ideas that are declined or closed.

                          14 votes
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                            Completed  ·  4 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • Filter out completed ideas

                            See forum ideas, filtering out completed ones.

                            1 vote
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                              Completed  ·  0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                            • Limit required permisions for integration with Visual Studio Online

                              Currently UV requires full access to all VSO resources with is not necessary to create/edit work items. Access right could be scoped to vso.work_write to avoid unnecessary risks. See detail here: https://www.visualstudio.com/integrate/get-started/auth/oauth#scopes

                              2 votes
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                                Completed  ·  1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                              • Encourage users to create a new suggestion rather than comment on a closed one

                                Don't give the option to submit comments when a suggestion is marked as completed. Instead, have the user fill out a new suggestion.

                                5 votes
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                                  1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                  You can now configure a ‘status’ to disallow new votes and/or new comments. This applies to all ideas that are in that status. To update your status configurations, go to Settings → Feedback Forums → Statuses and then edit the statuses as desired. In your status update message, you can also encourage your users to submit any new comments or feedback in a new idea.

                                • View all ideas, tickets, and users related to a specific company account

                                  You can view all ideas a user has created, but being able to see all ideas a company has created would be even more useful, and help you see what a company as a whole wants vs. just individual users.

                                  Now that we have the “account” trait, it would be great if we could consolidate all related users, feedback, and support tickets from users belonging to that organization (e.g., “Acme Co.”).

                                  49 votes
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                                    Completed  ·  2 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Integrate with Slack

                                    Slack is a chat service for teams. It would be nice to see a Service Hook for it as well as the others.

                                    https://api.slack.com/

                                    191 votes
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                                      Completed  ·  28 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Support custom user and account traits with the Identify feature

                                      You can pass the standard user and account traits, but sometimes you need to pass custom traits.

                                      For example, your users have two different ID's, and you want both passed as traits.

                                      33 votes
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                                        Completed  ·  3 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Be able to customize widget text

                                        On the contact form the default placeholder text is "Give feedback or ask for help...." but it would be helpful if admins could customize it.

                                        Being able to customize menu labels, buttons, placeholder text, etc., will help admins make sure the widget work flow fits their terminology and customer base.

                                        141 votes
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                                          Completed  ·  20 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Customize the text users see after they say an article answers their question in the widget

                                          If a user says an article answers their question, they get an Awesome!!! message.

                                          Screenshot: http://screencast.com/t/UetilRf5FBrn

                                          That doesn't always fit the tone an admin would want for that page. It doesn't fit with every company's style, so being able to customize that message would be helpful.

                                          5 votes
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                                            Completed  ·  1 comment  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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