Product Management

How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!

How can we improve feedback management and help you make strategic product decisions?

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  1. GDPR Compliance

    The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe

    Enforcement date: 25 May 2018

    57 votes
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      2 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →

      UserVoice has completed changes necessary to provide tooling for GDPR compliance. We will continually update our compliance information on our website ( https://www.uservoice.com/security-compliance/gdpr-compliance/ ). There, you can find information about API endpoints to exercise Data Subject rights, our pre-signed DPA, and information about where we will collect consent.

      A detailed email will be sent to current UserVoice Account Owners. As always, we’re interested in additional feedback, and you’re welcome to provide it in this forum.

    • Disable comment for completed and closed ideas

      Once an idea is completed or closed I want to disable comments on that idea to avoid redundancy of comments from users and admin.

      1 vote
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        1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
        Completed  ·  Kelly responded

        You can now configure a ‘status’ to disallow new votes and/or new comments. This applies to all ideas that are in that status. To update your status configurations go to Settings → Feedback Forums → Statuses and then edit the statuses as desired.

      • Pull in Locale and Region Information into Analytics

        Not only would this information to be able helpful to identify ideas that are popular in a certain regions, but also help identify issues that are being reported through the HelpDesk product. This also would be beneficial in correlation to NPS.

        88 votes
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          Completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
        • Return helpful error when idea created via sidebar has too long of a title

          There is a character restriction on idea titles. When you create an idea with too long of a title in the sidebar, we return an error, but it isn't clear why: https://cl.ly/43280f0B231b

          This error should say something about the character limit.

          4 votes
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            Completed  ·  0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
          • Email request submitter when an idea's status changes

            A customer-facing employee has used the sidebar to capture a request for a customer. That employee would like to know when that idea's status changes. Then the employee can reach out to the customer to give them an update. Also, it let's the employee know that the feedback they submit is being heard and responded to. Perhaps send a daily summary email that would sum up status changes to all the ideas that the employee has recorded requests for - including the before and after status, forum, category, suggestion name and a link, the list of customers that they personally…

            10 votes
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              0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
              Completed  ·  Kelly responded

              This is live! Now we’ll keep you in the loop when the product team responds to customer feedback you enter, so you can follow up with your customers and prospects.

              How does it work?
              1) You enter a customer’s feedback and connect it to an idea in UserVoice. (You might do this through the Contributor Sidebar or Zendesk app, or in the admin console with ‘capture feedback’, ‘add supporter’, or ‘link this ticket to an idea’)
              2) A UserVoice admin posts a status update for the idea.
              3) Now you will get an email with the status update and message plus the customer feedback that you captured for the idea, so you can follow up with those customers and prospects as you see fit.

              Learn more here: https://feedback.uservoice.com/knowledgebase/articles/1183483

              Common questions
              Q: Can I unsubscribe from these status updates?
              A: Of course! Go to your UserVoice site (i.e. acme.uservoice.com) → Click…

            • Filter feedback by user segments

              Allow filtering suggestions and related suggestion metrics (like # of supporters and comments) by supporter traits, to help find out which feedback has come from specific user segments and measure interest from those segments.

              77 votes
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                2 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                Completed  ·  Kelly responded

                You can now analyze feedback by customer segment and identify each segment’s top needs, all within the UserVoice admin console.

                Create custom segments based on the user and account traits that you pass into UserVoice; for example, user type, MRR, company size, or industry. You can also create segments by country, even if you are not passing traits into UserVoice.

                Learn more here https://feedback.uservoice.com/knowledgebase/articles/1829062/

                Please leave us feedback and let us know how this works for you!

                Note: You will need to be on one of our current plans that includes this feature. If you’re on a legacy plan or are not sure if your plan includes this, email support@uservoice.com with your account name to learn more.

              • 72 votes
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                  11 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →

                  Greetings from UserVoice,

                  Wanted to make sure all supporters of this idea know that we now have this feature available.

                  From the user detail sheet of a non-licensed user admins now have the ability to delete that user.

                  Thanks,

                • Import Ideas

                  Ability for an admin to bulk import a set of suggestions (previously available in the legacy admin console)

                  38 votes
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                    Completed  ·  0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow custom account attributes / traits

                    Allow custom account attributes / traits

                    104 votes
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                      Completed  ·  0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bulk merge multiple ideas

                      Select and merge multiple duplicate ideas at the same time.

                      166 votes
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                        Completed  ·  8 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow users to cast as many votes as they want

                        Users should be able to cast as many votes as they want.

                        2 votes
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                          Completed  ·  0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        • View all ideas, tickets, and users related to a specific company account

                          You can view all ideas a user has created, but being able to see all ideas a company has created would be even more useful, and help you see what a company as a whole wants vs. just individual users.

                          Now that we have the “account” trait, it would be great if we could consolidate all related users, feedback, and support tickets from users belonging to that organization (e.g., “Acme Co.”).

                          48 votes
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                            Completed  ·  2 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • Integration with Salesforce for Feedback

                            We are a SaaS company and want to learn quickly by giving customers the possibility to come up with ideas and feedback. Our account managers however need to know what's happening:

                            How much feedback does a customer give? (amount)
                            What's the feedback about? (content)
                            What's the status of ideas submitted by a customer? (planned, etc.)

                            Can you guys make the magic happen?
                            I

                            31 votes
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                              3 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                              Greetings from the UserVoice Team,

                              A little over a week ago we announce that the availability of the UserVoice Salesforce Feedback and Opportunity Sync Integration.

                              We’re very excited about this feature and hope you’ve had a chance to check it out. If not, in your UserVoice admin console, go to the Integrations page in Settings to get started today.

                              We’d love to get your initial reaction as to how we did with this integration. Please take a minute to fill out this quick survey.

                              https://goo.gl/forms/qNsOo7IhicH9fTKr1

                              Any additional feedback you have on this integration, feel free to respond directly to this email.

                              Thanks,

                            • Support custom user and account traits with the Identify feature

                              You can pass the standard user and account traits, but sometimes you need to pass custom traits.

                              For example, your users have two different ID's, and you want both passed as traits.

                              31 votes
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                                Completed  ·  3 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                              • Be able to pass user/account traits via the API

                                Right now, you have to use the javascript code to pass user/account traits. It would be great if there was a way to also do this via the API. This would give admins more options for passing this data.

                                20 votes
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                                  Completed  ·  1 comment  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                                • Be able to export User and Account Traits

                                  User and Account traits give admins valuable data, and it would be even more valuable if it was possible to export those traits as well.

                                  13 votes
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                                    0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                                    Completed  ·  Kelly responded

                                    UserVoice has several new export options to help you better analyze feedback and users.

                                    - You can now export a list of users almost anywhere in UserVoice – the main users list, users supporting a suggestion, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

                                    - For custom analysis of trends and user segments, try the new ‘enhanced analysis’ option for suggestion exports. This export includes the selected suggestions along with all their supporting users, accounts, location, and traits. Use the export in any tool like Excel, PowerBI, or Tableau to slice, dice, and graph. Learn more here: https://feedback.uservoice.com/knowledgebase/articles/1083535-measure-the-impact-of-ideas-with-the-analysis-expo

                                    - All of this data is also available via API and more exports are coming soon.

                                    Please note: You will need to be on one of our current plans that includes this feature. If you’re on a…

                                  • Ability to view all open ideas across all forums in the Admin Console

                                    This would make it easier for them to either create a quick export of just that information as well as manage the list directly without jumping between each forum.

                                    146 votes
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                                      Completed  ·  1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Remove voting limitations

                                      The limited voting numbers turned me off to participating in idea submission and feedback. If an idea works for me, I'll vote it up. If not, I won't. Why place a limitation?

                                      3 votes
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                                        Completed  ·  3 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow admins to select which forums they receive activity notifications for

                                        Each forum is intended for a certain product which has it's own product manager. These managers would like notifications any time a new idea is posted in that forum versus other forums.

                                        77 votes
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                                          Completed  ·  14 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • JIRA Integration

                                          Sync UserVoice Feedback with Atlassian JIRA. * Please indicate in a comment if you are on Cloud or Server (On Prem)

                                          336 votes
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                                            17 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

                                            Greetings from the UserVoice Team,

                                            A little over a week ago we announce that the availability of the UserVoice for Jira integration. We’re very excited about this feature and hope you’ve had a chance to check it out.

                                            If not, in your UserVoice admin console, go to the Integrations page in Settings to get started today.

                                            We’d love to get your initial reaction as to how we did with this integration. Please take a minute to fill out this quick survey.

                                            https://goo.gl/forms/CPNohBg3Vms5RnII2

                                            Any additional feedback you have on this integration, feel free to respond directly to this email.

                                            Thanks,

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