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15 results found

  1. Edit internal comments

    Edit internal comments

    1 vote

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    Completed  ·  Torre Matthew responded

    Hello!


    UserVoice admins are now able to edit internal comments.


    Thanks for this feedback.  

  2. Improve your Online Help Function - it's sorely lacking!

    I'm not even sure this is the right area - I couldn't find one relted to Help and Support, so here we are.

    Basically, can you please improve your help articles to include explicit instructions and/or diagrams?
    Simply saying "Click hte icon on the bottom left" is hopeless!! I don't know what Icon you mean! Which screen? Do I even have this icon? What am I looking for? It's a bit like picking up a hire car in an airport carpark and just being told "collect the green one"

    Please make the help files ACTUALLY useful.

    1 vote

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    You can now "get help" from within the Admin Console! Simply click the ?icon in the lower-left navigation (above your profile pic), and click 🖱️ "Get Help."


    From there, articles relevant to your place in the app will appear. You can further search to resolve your query, or contact our Support Team!

  3. Custom from: email address for subscriber emails

    These currently have a random alpha-numeric pattern, e.g. omail-tTyIRW4hbiepjxTf1+edjc9s@feedback-poweredby.uservoice.com

    These should be nicer looking or allow the use of custom email addresses.

    5 votes

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  4. Emojis in public status

    Allow emojis to be used within the public status to help bring the brand to life.

    2 votes

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    Completed  ·  Jared Shaffer responded

    Wooo! Emojis work in status updates! 🚀 🎉  Keep in mind that some email clients may render emojis differently.

  5. Disable the escape key when adding links in email

    When replying to a user/customer and you are adding a link in, if you hit the escape key, not only will it close the "add a link" box, but the suggestion window too. So you're losing whatever you already typed.

    I don't know how many emails I had to rewrite because of this recently.

    2 votes

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    Completed  ·  Torre Matthew responded

    Hello,

    This behavior was resolved in a previous release.

    Thanks for this feedback.

  6. Ability to insert an image or attach a file to an individual reply by Admin

    To post a reply as an admin, I click “Admin” link then click “Post Comment” or “Email Subscribers”.

    Is there a way to insert an image or attach a file to an individual reply as an admin? I don’t see a button or link to add images or files to a reply.

    I know that “Attach a File” is available when a user posts a new idea (feature request or bug) for the first time. But what about an individual reply?

    8 votes

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    Completed  ·  Torre Matthew responded

    Greetings from UserVoice,

    When posting comments from the admin console, you now have the ability to include attachments.

    You can also now include attachment when sending internal status updates and public status updates.

    Checkout the image included with this status update.

    Let us know what you think.

    Thanks for the feedback!

  7. Reactions to Internal Status Updates

    When Product Managers set an internal status on an Idea, they want to give their team members a feedback channel to comment on that status update.

    13 votes

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  8. Solicit feedback for a specific idea

    Allow admins to email a list of users about a specific idea. The email would include the idea details, and allow users to vote for the idea. This would allow admins to gather additional feedback from users who don't yet support their idea, and get their feedback.

    1 vote

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    Completed  ·  Jared Shaffer responded

    In case you missed it, you can now solicit feedback on a specific idea by using our Outreach feature! You can ask for feedback from voters or from other users who may have not yet seen the idea. Read more here.

  9. Include Suggestion Title and Description along with the customers comment in emails

    Include Suggestion Title and Description along with the customers comment in emails

    1 vote

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    Completed  ·  Claire Talbott responded

    We’ve rolled out a feature update for this! When you reply to a comment, the email the user receives will include the idea title, a link to the idea and their original comment.

    Thank you for sharing this idea!

  10. 18 votes

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    Completed  ·  Claire Talbott responded

    Hi everyone!

    We have added this functionality to the product. You can now follow up 1:1 with the user who creates an idea, comments on it or who had a request captured by a contributor.

    When the user replies, their reply will be captured within UserVoice as well, so you can keep the conversation within UserVoice.

    Learn more about how this feature works here: https://feedback.uservoice.com/knowledgebase/articles/1903000

  11. Send auto-reply email to users who submit feedback (email receipts)

    Add option to give users automatic email notifications when they submit a new idea through Uservoice's feedback tool. Basically just a "thank you" message that users receive automatically after they send in an idea.

    Uservoice's Helpdesk tool offers it, we'd like to see it added to feedback.

    65 votes

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    Completed  ·  Jared Shaffer responded

    We're excited to announce that this feature is live! You can now create an email that will automatically be sent to your users after they submit an idea. This is a great way to communicate to your users that you have received their ideas as well as set up any expectations for how you triage and manage their feedback. Go to General Settings and select Auto-reply Emails (/admin/settings/forum_autoreplies) to get started.

  12. Rich-text formatting for idea status updates

    It would be great if I could format admin responses to ideas using a WYSIWYG editor.

    43 votes

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    Completed  ·  Jared Shaffer responded

    Hello! You can now apply rich-text editing to status updates!

    • Make text bold
    • Add italics
    • Underline text
    • Hyperlink text
    • Add headers


  13. Allow admins to add attachments to responses, status updates and comments

    Currently, attachments can only be added to ideas, not to admin responses or comments.

    73 votes

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    Completed  ·  Torre Matthew responded

    Greetings from UserVoice,

    When sending internal status updates, public status updates, or posting comments from the admin console, you now have the ability to include attachments.

    Checkout the .gif file attached to this status update.

    Let us know what you think.

    Thanks for the feedback!

  14. Support HTML formatting in forum welcome message

    Right now the Forum welcome message only supports textile formatting. It would be great if it support HTML formatting, like the site welcome message does.

    9 votes

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    Completed  ·  Torre Matthew responded

    Greetings from UserVoice,

    We’re happy to announce that forum welcome messages can now be edited in an easy-to-use WYSIWYG editor.

    Please note that no welcome messages created before this feature release will have to be redone. For your convenience, we’ve ensured that all existing forum welcome messages are still properly displayed.

  15. Allow admins to edit and customize feedback-related email templates

    Allow admins to customize email templates for (some? all?) emails.

    201 votes

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    Completed  ·  Jared Shaffer responded

    We recently updated the look and feel of all feedback-related email templates. You can now add your brand’s colors and logo to emails sent to your customers. Learn more using the article link below. If you’re interested in changing the content within an email, we have another idea where you can add your support which is listed below.

    https://help.uservoice.com/hc/en-us/articles/4410940934419-Email-Customization

    https://feedback.uservoice.com/forums/1/suggestions/44519556

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