Helpdesk (Legacy)

This forum pertains to our helpdesk features and tickets. Please see our other forums on the right sidebar for feedback pertaining to other areas of our product.

When writing your suggestion, please be sure to include:

  • any relevant details about your business case for your suggestion
  • the obstacles your suggestion would help you overcome to gain the most value from UserVoice.
  1. A feature which will allow you to be notified of failed deliveries

    When mail is not being delivered to the customer we need to know about it. It happens from time to time that mail is not being delivered because of customer's server for example if it does not like the attachment. Uservoice should be informed about it so we know we need to reach the customer once more or different way.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports & insights  ·  Flag idea as inappropriate…  ·  Admin →
  2. Turn on/off the leaderboard

    Ability to turn off leaderboard as a system administrator. Sometimes the admin competition isn't healthy and I'd like to be able to shut off that portion of the display from time to time. Not all admins should have the ability to turn it on and off, only the UV owner should have that access.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Reports & insights  ·  Flag idea as inappropriate…  ·  Admin →
  3. Date range selector for Instant Answers report

    I would like to view the behavior of the articles over a different time window.

    20 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Reports & insights  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ticket Insights doesn't include tickets created manually that have no agent response

    Admin creates a manual ticket, but doesn't respond, so it's not included in Ticket Insights. This makes it hard to track how many tickets an agent might actually have in their queue.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports & insights  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Helpdesk (Legacy)

Categories

Feedback and Knowledge Base