Knowledge Base

This forum pertains to our knowledge base feature, which includes articles on your web portal. Please see our other forums on the right sidebar for feedback pertaining to other areas of our product.

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  • any relevant details about your business case for your suggestion
  • the obstacles you suggestion would help you overcome to gain the most value from UserVoice.

How can we improve our Knowledge Base so your customers can find what they need and you can focus on actionable product feedback?

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  1. Linking Articles to other Articles

    Add the ability to link Articles.
    ex:

    Adding a user to your <product site>
    (Article description info......)

    You might find these related Articles helpful:
    <link to a related ticket 1>
    <link to a related ticket 2>
    <link to a related ticket 3>

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Add rich content on the topic summary page so it's not just a list of articles

      I'd like to be able to add content to the topic page. That way we can use the topic hub as a jumping off page to all the content for that topic.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow admins to preview unpublished articles on the Web Portal

        Allow logged in admins to see unpublished articles via the public portal.

        We have a team who create articles and others who proof read and approve articles. The second group of people want to see the article as it will appear when public.

        It would be great to be able to give them the article URL - or a different URL if you like - which will show the article is it would be if published through the public portal whilst the article is still unpublished.

        If it's just the normal article URL: what happens now when you visit an…

        20 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Sort All Articles by Publication Date

          You are currently able to sort articles within a topic, but not within All Articles.

          2 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Provide ability to add a featured image for a topic

            Provide ability to add a featured image for a topic

            2 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow Javascript in Knowledge Base articles

              Sometimes more advanced formatting options would be great to have to add some interactive elements to your articles - hidden/collapsable menus for example

              18 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow admins to include meta data for knowledge base articles and feedback ideas to improve SEO

                By allowing admins to include some of their own meta data tags for various pages, ideas, and articles this would expand their SEO reach.

                14 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Related articles section on knowledge base article page

                  Allow to choose related articles for knowledge-base articles. The links to the related articles can be shown on the article page. In this way users can be guided to relevant information even if they're organised in different topics.

                  8 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Feature request to designate particular articles to appear in the Classic widget

                    Feature request to designate particular articles to appear in the Classic widget

                    2 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Knowledge base search should return single words highlighted in the article bodies, not just not the titles of articles

                      Knowledge base searches should return single words highlighted in the article bodies, not just not the titles of articles. Show the entire article and have the words I'm searching for highlighted. Thanks!

                      12 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Autoselect topic when adding to knowledgebase

                        I am just starting with UserVoice and I have tens of KB items to add. I am working category by category and it is quite frustrating that I have to re-select the category for each KB item I am adding.

                        The solution is simple: remember the last category I was working on and have it selected by default when adding a new KB item.

                        7 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add a preview option for articles and the Knowledge Base

                          Right now the only way to preview an article on the front end of your UserVoice site is to publish it. That's not always ideal.

                          Also, there are times when you are first getting things set up, that you need to be able to get your Knowledge base set up and preview it without anything going live. It would be super helpful if you had a preview option for both.

                          13 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • I'd like to have published but "hidden" articles and forums

                            This would be for articles that I'd like to send out via a link but not necessarily have display in my Knowledge Base. It would be helpful for when we have features in beta testing, for internal training etc.

                            21 votes
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Provide the ability to create knowledge base articles in draft mode

                              We are in the process of changing the work flow of our product which affects a number of KB articles. I can't publish them until the feature is released and we shouldn't release the feature until KB articles are written. I would like to be able to modify KB articles in draft mode and then publish them when we release the feature.

                              34 votes
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                                5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Improve the HTML editor

                                The limitations in the HTML editor make editing the knowledgebase very difficult, it takes very long and the results are very amateur, more editing tools are necessary...

                                33 votes
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                                  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  Carter GibsonCarter Gibson responded

                                  Hey there! Can you let me know what specific limitations you’re referring to so we can help you out?

                                • Make articles private to a private forum

                                  We would like to write articles, but some articles need to be for a specific Private Forum, so it would be great to link an article to a forum and that article take on the forum permissions, so if it is linked to a private forum, only people who have access to that forum can read it, and if it not linked to a private forum, then it is publicly available.

                                  14 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow publishing of a response to the knowlege base

                                    I'm not sure if you have this, but it would be nice to publish a response to the knowledge base

                                    9 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Open specific knowledge base articles with the Javascript widget

                                      It would be great if UserVoice could be the common source for all help for our apps, including context specific help. This means that if there is a button or setting and the user doesn't know what it does we can offer a help link right by the button to show a specific UserVoice article opening up in the widget.

                                      This can be done by passing a url or id when calling the widget.

                                      If the user doesn't get the help they need, they can navigate away from the current article and then contact support in the regular fashion, all…

                                      35 votes
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                                        13 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Identify URLs in articles and turn them into links.

                                        When a URL is included in an article (i.e. http://www.uservoice.com), it should automatically be identified and turned into a link.

                                        19 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Offer a way to export knowledge base articles into a word document

                                          A customer would like the option of exporting her knowledge base articles directly into a word document/format.

                                          14 votes
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                                            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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