Knowledge Base

How can we improve our Knowledge Base so your customers can find what they need and you can focus on actionable product feedback?

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  1. CREATE/DELETE Topic via API

    Add CREATE/DELETE to Topics via API

    Currently we can create a topic by creating a new blank article with a new topic name then deleting the blank article, but this is a bit of a hack...

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Add rich content on the topic summary page so it's not just a list of articles

      I'd like to be able to add content to the topic page. That way we can use the topic hub as a jumping off page to all the content for that topic.

      1 vote
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      • Allow admins to preview unpublished articles on the Web Portal

        Allow logged in admins to see unpublished articles via the public portal.

        We have a team who create articles and others who proof read and approve articles. The second group of people want to see the article as it will appear when public.

        It would be great to be able to give them the article URL - or a different URL if you like - which will show the article is it would be if published through the public portal whilst the article is still unpublished.

        If it's just the normal article URL: what happens now when you visit an…

        20 votes
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        • Sort All Articles by Publication Date

          You are currently able to sort articles within a topic, but not within All Articles.

          2 votes
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          • proper multi language support

            after 3 years of asking, multi-language knowledge base would be great.

            2 votes
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            • Allow for alphabetic sorting of articles in knowledgebase topics

              I've seen the suggestion to sub-categorize Helpdesk topics: (http://feedback.uservoice.com/forums/1-general-feedback/suggestions/2315221-sub-categorize-hepldesk-topics)

              My suggestion for a quicker sorting option would be to allow us to sort Knowledgebase topic page articles alphabetically instead of just by the article number.

              In the screenshot i'm attaching, you can see I began renaming articles to try and help our users find what their looking for based on navigation within our application. Sorting alphabetically would allow a user to see articles for a specific area of the system.

              Please let me know of any questions.
              Thanks!

              1 vote
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              • Target Knowledge Base Search by Endpoint

                It would be great if knowledge base search could be scoped by endpoint-- for example, if a user was on an Android phone that way they would only see knowledge base content that had been tagged as Android phone content.

                1 vote
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                • Add option to not include article title string in URL

                  Currently, the knowledge base article URLs include both a unique numeric string AND the entire article title. When I copy/paste the URLs into a ticket reply, I would prefer for the URL to be shorter. I've been manually deleting the part after numeric string (glad that works, at least), but I'd like to have a site-wide setting to be able to exclude the article title string from the url.

                  1 vote
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                  • Allow customers to manage their own DNS for UserVoice sites

                    We would like to be able to put all our public-facing information, such as our KB articles behind our primary marketing website URL. This will allow for a single cohesive view from our website, and will allow us to present our KB articles to search engines as only coming from our main URL. This should help us with organic SEO.

                    Today, because we can't control DNS for our site, while we can make it appear as though our KB articles are within our site, we cannot prevent Google from indexing our KB articles via our UserVoice URL. This results in…

                    1 vote
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                    • Create a new Article from a Ticket

                      Add ability to generate an Article from a Ticket.

                      1 vote
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                      • Provide ability to add a featured image for a topic

                        Provide ability to add a featured image for a topic

                        2 votes
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                        • sharing of knowledge base articles

                          add facebook and twitter share buttons to articles

                          3 votes
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                          • FAQ, Quick & Simple

                            As a SAAS company looking to answer customer questions quickly, we need a quick FAQ that provides short answers to the most basic questions. UserVoice is currently article based and makes it clunky to have one to two sentence answers for commonly asked questions. A quick FAQ format where common user questions could be answered by clicking the question and the answer opening below would be incredibly helpful. I don't want my users to have to search for keys words, only to be lead to a lengthy article.

                            1 vote
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                            • Attach idea suggestions to articles

                              when a user views an articles, it would be good to attach an idea or feature request relating to that subject so they are able to use the full potential of the help and feedback forums

                              1 vote
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                              • Add intro copy to knowledgebase

                                I'd like to add some intro copy to our Knowledge base page to provide users with more context.

                                1 vote
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                                • Redesign the knowledge base to be modern, usable, and customizable

                                  Redesign the knowledge base to be more modern, usable, and easier to customize.

                                  2 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow Javascript in Knowledge Base articles

                                    Sometimes more advanced formatting options would be great to have to add some interactive elements to your articles - hidden/collapsable menus for example

                                    18 votes
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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • "Did you Know" widget. *ie tell users about new functionality on login.

                                      "did you know?" feature.

                                      given that you control the knowledge base you guys would be in a great position to be able to offer a "did you know" feature across peoples sites.

                                      ie each time a client logs into my site, it could popup a 'did you know' widget with a teaser. Different each day. If they'd like to know more it would take them to the respective KB article.

                                      2 votes
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                                      • 6 votes
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                                        • Adjustable font size via WYSIWYG editor

                                          Put a simple font size ability in the articles section. It stinks to have to upload an article, and then do some edits and want the size to be changed throughout the document, but have to do that outside of uservoice just to change the font size.

                                          11 votes
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                                          Knowledge Base

                                          Feedback and Knowledge Base