Knowledge Base

How can we improve our Knowledge Base so your customers can find what they need and you can focus on actionable product feedback?

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  1. CREATE/DELETE Topic via API

    Add CREATE/DELETE to Topics via API

    Currently we can create a topic by creating a new blank article with a new topic name then deleting the blank article, but this is a bit of a hack...

    1 vote
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    • Add rich content on the topic summary page so it's not just a list of articles

      I'd like to be able to add content to the topic page. That way we can use the topic hub as a jumping off page to all the content for that topic.

      1 vote
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      • Multi language knowledge base

        A multi-language knowledge base.
        Maybe after 5 years, you might do this? Other support desk software do this no problem.

        1 vote
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        • Make Knowledge Base Prettier

          Knowledge Base - Make it look much nicer and more user friendly. Zendesk do this well x

          1 vote
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          • Internal Knowledge Base

            Implement an internal knowledge base.

            The “published” and “private” designations are really helpful. They allow us to have both private and public knowledge bases. But the fact of the matter is that there are often cases where our support team wants to use the “public” information, but with “private” notes peppered throughout it. Ideally there could be a way to designate private stuff in public knowledge base articles (e.g. they could be set off with [[double brackets]] or <> or something like that). In a scheme like this, we could publish public articles, but see “extra” info when logged in…

            11 votes
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            • Display metrics for Knowledge Base articles

              - Allow me to see how many views an article has + how many times the "This article was helpful" button was clicked so that I can validate whether or not the article is helping my users

              1 vote
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              • Allow admins to preview unpublished articles on the Web Portal

                Allow logged in admins to see unpublished articles via the public portal.

                We have a team who create articles and others who proof read and approve articles. The second group of people want to see the article as it will appear when public.

                It would be great to be able to give them the article URL - or a different URL if you like - which will show the article is it would be if published through the public portal whilst the article is still unpublished.

                If it's just the normal article URL: what happens now when you visit an…

                20 votes
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                • happiness

                  dont have ***

                  1 vote
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                  • Sort All Articles by Publication Date

                    You are currently able to sort articles within a topic, but not within All Articles.

                    2 votes
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                    • proper multi language support

                      after 3 years of asking, multi-language knowledge base would be great.

                      2 votes
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                      • Allow for alphabetic sorting of articles in knowledgebase topics

                        I've seen the suggestion to sub-categorize Helpdesk topics: (http://feedback.uservoice.com/forums/1-general-feedback/suggestions/2315221-sub-categorize-hepldesk-topics)

                        My suggestion for a quicker sorting option would be to allow us to sort Knowledgebase topic page articles alphabetically instead of just by the article number.

                        In the screenshot i'm attaching, you can see I began renaming articles to try and help our users find what their looking for based on navigation within our application. Sorting alphabetically would allow a user to see articles for a specific area of the system.

                        Please let me know of any questions.
                        Thanks!

                        1 vote
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                        • Target Knowledge Base Search by Endpoint

                          It would be great if knowledge base search could be scoped by endpoint-- for example, if a user was on an Android phone that way they would only see knowledge base content that had been tagged as Android phone content.

                          1 vote
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                          • Add option to not include article title string in URL

                            Currently, the knowledge base article URLs include both a unique numeric string AND the entire article title. When I copy/paste the URLs into a ticket reply, I would prefer for the URL to be shorter. I've been manually deleting the part after numeric string (glad that works, at least), but I'd like to have a site-wide setting to be able to exclude the article title string from the url.

                            1 vote
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                            • Allow customers to manage their own DNS for UserVoice sites

                              We would like to be able to put all our public-facing information, such as our KB articles behind our primary marketing website URL. This will allow for a single cohesive view from our website, and will allow us to present our KB articles to search engines as only coming from our main URL. This should help us with organic SEO.

                              Today, because we can't control DNS for our site, while we can make it appear as though our KB articles are within our site, we cannot prevent Google from indexing our KB articles via our UserVoice URL. This results in…

                              1 vote
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                              • Update support documentation

                                Update supporting documentation to latest version of Uservoice software.

                                1 vote
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                                • Create a new Article from a Ticket

                                  Add ability to generate an Article from a Ticket.

                                  1 vote
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                                  • Provide ability to add a featured image for a topic

                                    Provide ability to add a featured image for a topic

                                    2 votes
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                                    • sharing of knowledge base articles

                                      add facebook and twitter share buttons to articles

                                      3 votes
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                                      • FAQ, Quick & Simple

                                        As a SAAS company looking to answer customer questions quickly, we need a quick FAQ that provides short answers to the most basic questions. UserVoice is currently article based and makes it clunky to have one to two sentence answers for commonly asked questions. A quick FAQ format where common user questions could be answered by clicking the question and the answer opening below would be incredibly helpful. I don't want my users to have to search for keys words, only to be lead to a lengthy article.

                                        1 vote
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                                        • Attach idea suggestions to articles

                                          when a user views an articles, it would be good to attach an idea or feature request relating to that subject so they are able to use the full potential of the help and feedback forums

                                          1 vote
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                                          Knowledge Base

                                          Feedback and Knowledge Base