Change the email (auto-reply) users receive when submitting a ticket

We will outline what's possible with our auto-reply feature. If you are looking for additional functionality, please share your ideas on our ticketing idea forum. This is the best channel for communicating your feature requests to our product team.

Setup an Auto-Reply

When users submit a ticket, they'll receive an auto-reply email thanking them for their ticket. You can delete this auto-reply, or customize the message. 

  • Click on "Settings"
  • Click the "General" tab
  • Scroll and click down to "Ticket fields, queues and rules" 
  • Click "Ticket Rules."
  • By default, your UserVoice site already has a generic auto reply in place. 
  • Click "Edit" to change the auto reply.

  • Click "Add a new rule" to create a new auto reply

You can send auto-replies based on which...

  • Support queue the ticket is assigned to
  • Admin the ticket is assigned to
  • Ticket field is selected

Q: Do auto-replies support HTML formatting? 
A: Not at this time, but we do have an idea about adding this feature. Be sure to check it out and add your thoughts.

Q: Looking for more feature options?
A: View and vote for top created ideas, or share your own on our ticketing forum. This is the best channel for communicating your feature requests to our product team.

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