Change the email (auto-reply) users receive when submitting a ticket

When users submit a ticket, they'll receive an auto-reply email thanking them for their ticket. You can delete this auto-reply, or customize the message. 

  • Click on "Settings"
  • Click the "General" tab
  • Scroll and click down to "Ticket fields, queues and rules" 
  • Click "Ticket Rules."
  • By default, your UserVoice site already has a generic auto reply in place. 
  • Click "Edit" to change the auto reply.

  • Click "Add a new rule" to create a new auto reply

You can send auto-replies based on which...

  • Support queue the ticket is assigned to
  • Admin the ticket is assigned to
  • Ticket field is selected

Do auto-replies support HTML formatting? Not at this time, but we do have an idea about adding this feature. Be sure to check it out and add your thoughts.

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