By default, articles within a topic are sorted alphabetically. However, when editing an article, you have the option to change the position. This way you can put your most important articles at the top!
If you are looking for additional functionality, please share your ideas on our Knowledge Base idea forum. This is the best channel for communicating your feature requests to our product team.
1. Edit or create an article
When you're creating or editing an article, you'll see the "Topic & Position" button to the right of the title. Click it.
2. Choose the topic
When you first click the button, you'll see the Knowledge Base Topics listed. Choose one. (Note: You must choose a topic before you can select a position).
3. Choose the article's position
The position menu will then open. You'll see the article's default position. Click on the drop down button to change it.
Q: Can I reorder articles without editing each one?
A: No, not at this time. Create an idea on our feedback forums.
Q: Can I reorder articles that aren't assigned to a Knowledge Base Topic?
A: No, not at this time. Articles can only be positioned within a topic. Create an idea on our feedback forums.Q: How do I change the order of Knowledge Base Topics?
A: Check out this great article about how to do just that.