- Click the icon in the bottom left corner
- Choose "General"
- Scroll down and click "Users and Permissions"
- You'll see your agents listed. Click the gear icon next to the internal user's permissions you want to edit, and choose "Edit Permissions..."
Set the Permission for the Different Parts of the App
Disabled: They cannot access or view that part of the app.
Limited: They have view-only privileges.
Enabled: They can view and edit.