Managing admin permissions

You can customize which aspects of the Admin Console internal users (admins, agents, and contributors) have access to. For example, you could give an admin access to just tickets or just articles. Or you can remove an admins access to settings.
  • Click the icon in the bottom left corner [If you’re on an old version of UV, your settings will be accessed from the admin header.]
  • Scroll down and click "Users and Permissions."  
  • You'll see your agents listed. Click the gear icon next to the internal user's permissions you want to edit, and choose "Edit Permissions..."

Set the Permission for the Different Parts of the App



Disabled:
They cannot access or view that part of the app.
Limited: They have view-only privileges.
Enabled: They can view and edit.

How do I make someone an Owner? Give them full access to Settings. Owners can add internal users (admins, agents, and contributors), edit other users permissions and update billing information.


Can I edit permissions before an internal user accepts an invite?
Yes. After you invite a new internal user, click the gear icon by their email address, and you can edit their permissions before they accept the invite.






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