By default, your UserVoice site will use the URL yoursubdomain.uservoice.com as the URL, but you can customize this with a domain alias. This will allow your UserVoice site to use a URL like feedback.yourcompany.com.
Once a custom domain is configured for your account, it will become the canonical home of your feedback portal. Any web requests for the original subdomain will then be redirected to the custom domain.
1. Update your DNS
Update your DNS to redirect your chosen aliased URL (e.g.:
your-subdomain.uservoice.com using a CNAME record. This will need to be set up with your domain registrar.
feedback 14400 IN CNAME your-subdomain.uservoice.com.
The important parts of this record are your subdomain, in our example
feedback, and your original UserVoice domain (
It can take up to 72 hours for your DNS changes to take effect.
2. Set your CNAME in UserVoice
Once your DNS settings have been set...
- Click the "Settings" icon
- Click the "Web Portal" tab
- Scroll down to "Domain Name."
- Click "Edit," and you'll see the option to enter your domain alias.
- Has it been 72 hours? It can take up to 72 hours for the DNS changes to take affect.
- Did you add it as a CNAME? A records will not work with our domain alias feature
- Still not working? Take a screenshot of how you have it set up with your domain registrar, and send it to firstname.lastname@example.org, and we'll take a look.
- Can I set up an alias that is a path, like www.mycompany.com/feedback? No, not at this time.
- Can I have more than one domain alias for my account? No, we are only able to support one domain alias for a UserVoice account.
- Can I force SSL with a domain alias? Since we don't host the certificate for your domain alias, you cannot force SSL with a domain alias. However, on certain plan levels, we are able to host your certificate for you. Contact email@example.com for more details.
Other Articles You Might Find Helpful:
- Setting up your UserVoice Site
- Make your Site Private
- Set up your own support email address for tickets in UserVoice