Admin License Types

← Managing your Account

There are three different admin license types in UserVoice, "Full access", "Support" and "Contributor". Our pricing is based on the number of users you have of each license type.

Full access

"Full access" admins can use all UserVoice features - feedback, ticketing, knowledge base, and Sidebar.

Support

"Support" admins (also called "support-only") can only use the helpdesk ticketing and knowledge base features. They cannot access the feedback functionality to manage ideas on the forums.

Contributor

Contributors can capture feedback on behalf of customers using the Contributor Sidebar, but they cannot sign into the admin console at all. These people are putting feedback into the system but they are not actively managing it on the backend.

Common questions:

You might find helpful:


Managing your Account

  1. Managing admin permissions
  2. Admin License Types
  3. Change Plans
  4. Change the Owner on your Account
  5. Edit your agent profile
  6. Add an admin (aka an agent) to your account
  7. Remove an admin (agent) from your account
  8. What is an agent (admin)?
  9. Change admin (agent) email address
  10. Delete your account
  11. GDPR Compliance
  12. Privacy Contact for Your Account

Feedback and Knowledge Base

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