When you email supporters, you can quickly reach out to all supporters on idea, share files and get their replies back into UserVoice, so you keep all feedback related to an idea you're considering in one place.
When users get the message, they will also see a reference at the bottom with a link to the idea. This way they see your message, and quickly understand the context.
The email will show as from your admin username, and the email address will be a unique email so the user can respond and that reply will be stored in UserVoice.
When Users Write Back
When supporters respond, those replies will go back into UserVoice, and be stored on the message. This lets you quickly reference not just the message you sent, but all users replies in UserVoice.
If you checked "email me a copy of each reply," you will also get a copy of the email at your admin email address.
Q: What file types can I attach?
A: The following file types are currently allowed: .png, .jpg, .gif, .tif, .bmp, .txt, .csv, .xlsx, .pptx, .docx, .pdf, .mp4, .mov, .xd
Q: Can I send the email to a segment of the subscribers?
Q: What happens if a supporter is not subscribed to updates?
A: If a supporter is not subscribed to updates on the idea, they will not receive the email. They do have to be subscribed.
Q: Will Contributors or Admins who have captured feedback on the idea get the email?
A: Only users who support the idea get the email. Now, if a Contributor voted for the idea on the web portal, they would get the email because they are also a supporter.
An admin who has opted to receive updates on all ideas, would also get the email because of their account notifications.