My admins can't log in via SSO!

Your admins are trying to sign in via SSO, but it's not working. They are being denied access. What's going on?

Log in your admin console (as an admin you can sign in apart from SSO, by going to your UserVoice domain/admin. E.g.
  • Click the icon in the bottom left corner
  • Choose "Web Portal" from the drop-down menu. Scroll down and click "SSO Logs."
Look at the failures. Are you seeing this error?

If so, that means your admins are not passing the necessary parameters in their SSO token. They need to either pass 'trusted:true' or 'admin:accept'. To learn more about these options, check out this article.

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