Password field disappears

You're trying to log into your UserVoice account, but you enter your email address and the password field disappears.



If the password field disappears, that means the profile for that email address does not have a password set up. 

1. Double check which email address you're using to sign in. 
Often, the problem is the email address is not the admin on the account and does not have a password connected to it. With the multiple email addresses we all have, sign in credentials can get mixed up.

If you're not sure what email address you signed up with, check to see which address we send notifications to for your account.

2. If you are signing in with the right address or can't remember the correct address email us at questions@uservoice.com with...
  • Your account URL (i.e. xyz.uservoice.com)
  • The email address you are trying to sign in with.

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