Capturing feedback from users

Customers give you feedback over the phone, on social media or through your sales team. You need a way to subscribe them to the relevant ideas and track their feedback on those ideas, and you can :)

Add a supporter to an idea from the admin console

When viewing an idea, click the "kabob" icon (3 vertical dots) and choose "Add Supporter..."

You'll then be prompted to enter details on the feedback and the user who provided it. You can enter the email address for an existing user or create a new one. You are required to enter a user and their feedback.

Click "Add supporter," and you're done!

Similarly, you can also capture a user's feedback from anywhere in the admin console by clicking the "+" icon located near the bottom of the left-hand navigation menu.

Viewing Manually added Feedback

Click into the suggestion and choose the "Details and activity tab". Open the "Activity Filter" and check the box next to "Requests". This will display all feedback that has been captured for this suggestion. 

Quick FAQs

  • If the forum is private, and the user does not have access to that forum, you can still subscribe them. They will get the status updates on that idea, but the email won't contain any links back to the forum.

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Feedback and Knowledge Base