Add (subscribe) users to an idea

Customers give you feedback over the phone, on social media or through your Sales Team. You need a way to subscribe them to the relevant ideas and track their feedback on those ideas. And you can :)

Add a user to an idea

When viewing an idea, click the "Supporters" tab.

Then click "Add supporter" on the right.

You'll then be prompted to enter details on the feedback and user.

Click "Add supporter," and you're done!

Viewing Manually added Feedback

Click the "History" Tab -> Choose the "Feedback" filter and you'll see a list of all feedback manually added to the idea. 

Quick FAQs

  • If the forum is private, and the user does not have access to that forum, you can still subscribe them. They will get the status updates on that idea, but the email won't contain any links back to the forum.
  • If you want to view just manually added users, go to the Supporters tab, and select the "Manually added" filter to see them.

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