Edit your agent profile

Change your Admin (agent) Email Address

  • Click the avatar icon in the bottom left corner
  • Choose "My Profile settings" from the menu. 
  • You'll see the option to change your email address. This is the email address you use to log into your UserVoice site and the one we send notifications to.

It says my email is taken: 
If you get a warning that your "Email is Taken" when trying to change the address, this article will walk you through how to fix it.

Update your Job Title

The agent job title appears when you post a comment as this admin on the forums:

This can be changed in the "My profile" settings when you click the "Avatar" icon.

Change the language of the admin console 

Each agent (aka admin) can set the language of the admin console for their profile (so if you change your admin console language, it won't affect other agents).
  • Click the icon in the bottom left corner
  • Choose "My Profile settings" from the menu
  • Click the language menu to choose a different language for your view of the admin console
If you don't see your language listed, this means we don't yet have a completed translation for it.

All our translations are maintained by our community. You can submit translations on our translation portal at http://translate.uservoice.com (you can also submit corrected translations there). 

Common Questions:

Q: How do I edit which notifications I receive?
A: Click your avatar -> Choose "Notifications" in the drop-down menu. You'll be able to edit your basic notification settings. 

Q: I use the support tools, so what are my options for the ticket signature? 
A: See our article here.

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