Create Articles

In this article, we will explain how to create new articles for your Knowledge Base and how to edit your text within articles.  If you are looking for additional functionality, please share your ideas on our Knowledge Base idea forum. This is the best channel for communicating your feature requests to our product team.

Create a New Article


To create a new article, click the Knowledge Base icon on the left-hand menu of your admin console. Next, click the "plus sign" or the "New Article" button on the right to add an article. 

Formatting options for your Article


When creating articles, you can use our WYSIWYG (What you see is what you get) editor to format your content.


  1. Bold: Highlight the text to apply bold formatting
  2. Italics: Highlight the text to apply italics
  3. Add a Link: Select the text you want to link, and then click the button. In the pop up window, enter the URL. When a user clicks on the link, it will open as a new window or tab.
  4. Code: When you select a section of text and hit the code button, it will be highlighted in blue and use a courier font
  5. Bulleted List
  6. Numbered List
  7. Indent: Indent a paragraph (once or multiple times) to set it off from the rest of the text.
  8. Pre-formatted: Use this option if you want a section of text or code set off from the rest of the article.
  9. Header 1 
  10. Header 2 
  11. Header 3
  12. Images/Videos: You can upload an image directly from your computer. You also have the option to embed a screenshot or video from a link. This article walks through your options.
  13. HTML: Edit the HTML of your article to do more advanced formatting
  14. Clear Formatting: This will clear all formatting in your article. This is helpful if you paste in content, and need it to be plain text.

If you apply a formatting option, like H1, but want to remove it later, you can. Simply select the text again, and click the H1 button, to remove the formatting.

Pro Tips:

  • To single space between lines of text, press Shift-Enter instead of Enter.
  • To "undo" hit Command-z (on Mac) or Control-z (PC).
  • To paste text as plain text use Shift + Cmd + v (Mac) or Shift + Control + V (PC)

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