Setting up a forum

You're getting started with your UserVoice account, and need to get your forum set up. We'll walk you through the basic settings, so you can get started.

Create or Edit a Forum

By default, you will have a General forum on your account. To add a forum, or edit an existing one:
  • Click the icon in the bottom left corner
  • Click “General Settings"
  • Click “Suggestions"
  • Scroll down and click “Forums"
To add a new forum, click "Add forum" or click "Edit" to make changes to an existing forum.

Forum Options

  • Forum Name: This is the name of your forum
  • Prompt and Field Placeholder: The prompt is the question you want users to answer when creating ideas, for example... "How can we make UserVoice better?". The placeholder text will be displayed in the box where they will enter their idea. 
  • Categories: Categories allow users to segment ideas by product or app setting. You can require users to select a category when they create an idea.
  • Welcome Message: This will show at the top of the forum, It's a great place to explain the purpose of your forum, give any additional details to users, and even call out specific ideas you want to highlight.
  • Set the Language:  By default, the forum language will be set to English. The Forum language is used if we can't detect the user's language from their browser and they haven't set one for their profile. Learn more about language settings here
  • Forum State: Forums are set to Open by default, and allow users to create ideas, support them, and comment. If you set the Forum to "Closed," users will still be able to view ideas and comment, but will not able to support an idea or create a new one.

Add Ideas to your Forum

A great way to get the conversation started on a new forum is to seed the forum with ideas. We recommend creating ideas around features you are already planning or considering...
  • Click the Ideas icon (lightbulb) on the left
  • Click "All open suggestions"
  • Click the forum filter and select the forum you just added
  • Click the "More" button in the top right corner
  • Click "Add suggestion" from the drop-down menu
This helps users as they arrive on your forum feel comfortable creating their own ideas.

Common Questions

Q. Can I add users as supporters of ideas? 

Q: Why don't I see the option to set up a forum?
A: First, ensure you are on a plan that includes our product management features. If you are on a plan with only our Helpdesk features, you won't see this option. If you are on a plan that includes our product management features, check with your account. You may not have the necessary permissions.

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