With the contributor sidebar, anyone in your company can capture feedback on behalf of customers and have it saved directly in UserVoice. The Contributor Sidebar is a bookmark which can be opened on top of a webpage or app so your colleagues can:
- Capture customer feedback from an email, sale's call or support ticket and link it to ideas in UserVoice
- Quickly look up any customer to see their previous feedback
When you capture a customer request with the sidebar, it will only be visible to admins on your UserVoice account. It will not be posted publicly.
Do my team members get updates about the feedback they capture?
Yes. When an admin updates the status of an idea, Contributors will receive an email notification if they have captured a request for that idea. The Contributors can opt out of these notifications, but the admin making the status update does not have the option to disable them. To learn more about Contributor Notifications, check out this article.
Who can use the sidebar?
Admins on your UserVoice account have access. You can also add contributor seats to your plan. Contributors can use the sidebar to capture feedback, but don't have access to the back end of your UserVoice account.
What plans have access to the sidebar?
To use the contributor sidebar, you will need to be on our latest Product Management plans. To learn more about these plans, check out this article. If you're unsure about which plan you're on, contact email@example.com.
What about websites that prevent unknown scripts from loading on the page?
If a website has a content policy that prevents unknown scripts from loading on the page, the sidebar will open as a pop-up window. Sites where this is true are Twitter, Intercom, Salesforce Lightening and Github.
You can invite contributors to use the sidebar by going to Settings.
To Access Settings:
• Click the icon in the bottom left corner
• Click “General” tab
• Click “Users and permissions"
[If you’re on an old version of UV, your settings will be accessed from the admin header.]
When you invite a teammate, you can set them as a contributor. They will receive an email with instructions to complete the setup process. To invite multiple contributors at once, you can use a comma-separated list.
Sharing the sidebar with your team
While the invite will include instructions for setting up the sidebar, you can also send them the link found in "Settings" under the "Sidebar" tab.
If you are using JSON SSO on your UserVoice account, passing "admin:deny" will remove a users contributor permissions.
Resources to help your Contributors get Started
- Installing the Contributor Sidebar (walks them through how to install the sidebar once invited)
- Using the Contributor Sidebar (walks them through the basics of using the sidebar, and Pro Tips)
- Contributor Notifications (walks them through how they will be updated about the feedback they capture)