1. Open the contributor sidebar from your bookmark bar and click "Capture Customer Feedback"
If you don't have it set up yet, this article explains how.
2. Enter the user's email address
You can also search for a user, or click the email field and choose from one of the email addresses listed.
3. Enter the customer's feedback
In this field, enter the customer's feedback using their words if possible. This text will only be visible to admins within UserVoice.
4. Link feedback to the suggestion it supports
You will need to link the feedback to an existing idea or create a new idea to link it to. If you create a new suggestion on behalf of a user, the suggestion you create will show you as the creator, and be visible to anyone with access to the forum.
If this suggestion gets a status update, you'll receive a notification so you can follow up with the customer. To learn how to manage your notification preferences, check out this article.
5. Subscribe the customer to updates
If you subscribe the customer to a suggestion, they will see it in their list of supported suggestions. When the status of the suggestion is updated by an admin in UserVoice, they can choose to send an email notification to the subscribed customers.
Q: Why does the sidebar load in a new window?
A: If the website you are on blocks unknown scripts from loading, the pop up will open in a new window. This is true for websites like Salesforce Lightning, Twitter, Github, and Intercom.
Note: The pop up is not supported with FireFox, so if you are on one of those sites, you will need to use a different browser.
Q: How do I see other feedback the user has given?
A: Click the "View this person's existing feedback" link under their email field to see other ideas, comments, and feedback captured from this user.
Q: Can I hide the sidebar?
A: Click the minimize icon in the top right corner, and it will become a small square icon in the top corner of your browser page.
Q: I went to a new page, and the sidebar is missing?
A: Click the bookmark, and it will re-open the contributor sidebar on the page.