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← Knowledge Base

  1. Accounts Page and How to Use It

  2. Add (subscribe) users to an idea

  3. Add an admin (aka an agent) to your account

  4. Add and edit a canned response

  5. Add ideas in the Admin Console

  6. Add someone (Cc/Bcc) to a ticket thread

  7. Adding categories to a Forum

  8. Adding the widget code to your website

  9. Advanced CSS custom design with <body> classes

  10. Allow users to attach files to Feedback ideas

  11. Answering Tickets

  12. Answering Tickets via Email

  13. Assign tickets based on which email they are sent to

  14. Block a user on your Forum

  15. Broken Images Troubleshooting Guide

  16. Browser support

  17. Bulk Ticket Actions

  18. Campfire integration

  19. Can I collect anonymous feedback?

  20. Cancel/delete my account

  21. Capture Feedback from Support, Sales or End Users

  22. Change (update) your Credit Card information

  23. Change admin (agent) email address

  24. Change billing email address

  25. Change my payment method

  26. Change Plans

  27. Change the email (auto-reply) users receive when submitting a ticket

  28. Change the language of the Admin Console

  29. Change the language of the Widget UI based on the user

  30. Change the language of your account

  31. Change the Owner on your Account

  32. Change the subdomain of your UserVoice site

  33. Change your company name

  34. Changing user information

  35. Choose a default Forum

  36. Classic Widget Developer Documentation

  37. Classic Widget Guide

  38. Close tickets (or keep them open) by default

  39. Configuring SAML for UserVoice with OneLogin

  40. Contributor Notifications

  41. Contributor Sidebar Troubleshooting

  42. Create a Ticket for a Customer

  43. Create and use custom statuses

  44. Create Articles

  45. Create work items in Visual Studio Online (beta)

  46. Create your signature for tickets

  47. Create, manage and organize internal labels on ideas

  48. Create, organize and edit Topics for Knowledge Base articles

  49. Credit card charge failed

  50. Customize the HTML/CSS and Javascript of your UserVoice site

  51. Customize your web portal and home page

  52. Dashboard Analytics and what it tells you

  53. Delete your account

  54. Developer API

  55. Disable or downgrade my account

  56. Do you have a free plan or any discounts available?

  57. Does UserVoice integrate with JIRA?

  58. Don't have Contributors Connect Requests to Active Ideas

  59. Edit the "Contact Support" link on your UserVoice site

  60. Edit your agent profile

  61. Editing the email footer for tickets

  62. Elev.io Integration (in-app Knowledge Base widget) Integration

  63. Email is taken - changing an admin email address

  64. Embed videos and images in Knowledge Base articles

  65. Embedded (inline) Widget

  66. Export data for a set of ideas

  67. Export Knowledge Base Articles

  68. Export tickets

  69. Export Users

  70. Exported file never arrives

  71. Facebook and Twitter integration options

  72. Facebook app for Product Management

  73. Feedback Organization

  74. Flowdock integration

  75. Forum Views and Custom Notifications

  76. Get notifications for new tickets, comments or ideas

  77. Get your Key and Secret from Salesforce

  78. Getting Started Guide

  79. Getting Started with the Contributor Sidebar

  80. Getting Started with User and Account Fields

  81. Go "off duty" as an agent

  82. Have Contributors Create Ideas on an Internal Forum

  83. Hipchat integration

  84. How admins log in with SSO

  85. How do I customize my favicon?

  86. How do Users use the Feedback Forums?

  87. How to add a new forum

  88. How to answer a ticket (VIDEO)

  89. How to sign into your UserVoice account (admin console)

  90. How to use Ticket Rules

  91. How users support and rank ideas

  92. I can't access my admin console

  93. Import articles

  94. Import data from Get Satisfaction

  95. Import ideas (suggestions)

  96. Import supporters and requests

  97. Import User and Account Fields from a CSV

  98. Increase User Involvement on Your Feedback Forum

  99. Installing the Contributor Sidebar

  100. Instant Answers

  101. Integrate with Crittercism

  102. Make your contact form submit into UserVoice

  103. Make your site (and Knowledge Base) private

  104. Managing admins, agents, and internal users on your account

  105. Managing Feedback for Continued User Engagement

  106. Managing Requests Captured by the Contributor Sidebar

  107. Marketo Integration

  108. Measure customer satisfaction on ticket (support) interactions

  109. Measure the Impact of Ideas with the Analysis Export

  110. Measure your agents and team's performance

  111. Merge ideas

  112. Moderate ideas and comments

  113. Modify your DNS records to ensure ticket emails reach customers

  114. Moving ideas

  115. Multi-language options for your UserVoice site

  116. My admins can't log in via SSO!

  117. My Ticket Rules aren't Working

  118. Nutshell Integration

  119. Optimizing articles for Instant Answers

  120. Pardot Integration

  121. Pass custom data through the widget and into the Support Tools

  122. Passing User and Account Fields into UserVoice

  123. Password field disappears

  124. Perform Bulk Actions on Suggestions

  125. Position articles within a Knowledge Base Topic

  126. Prevent bounce notifications and out-of-office auto-replies from cluttering my Support Tools?

  127. Rank and Analyze Your Feedback

  128. Remove an admin (agent) from your account

  129. Remove options to contact support

  130. Reset your password

  131. Salesforce Integration for Support Tools

  132. Salesforce Integration: Turn new users into leads

  133. Sample Template Announcing UserVoice to your Users

  134. Save your ticket searches

  135. Screenshots don't work

  136. Search and Filter Ideas

  137. Search for and sort through tickets

  138. Search not working as expected

  139. Searching articles in the Admin Console

  140. SEO options for your UserVoice site

  141. Set up a private forum

  142. Set up and use SmartVote (legacy version)

  143. Set up queues (or mailboxes) for tickets

  144. Set up the Contact Form and Instant Answers Widget

  145. Set up the Knowledge Base

  146. Set up the Mobile (iOS and Android) SDK's

  147. Set up the Post Idea Widget

  148. Set up the Satisfaction Widget

  149. Set up the SmartVote widget

  150. Set up the UserVoice Widget

  151. Set up your Knowledge Base (VIDEO)

  152. Set up your own URL (domain) for UserVoice

  153. Set up your support email address for tickets

  154. Setting up a forum

  155. Setting up Teams for the Contributor Sidebar

  156. Setting up the Feedback Forums

  157. Setup custom Web / Service Hooks

  158. Slack Integration

  159. Stop an upcoming renewal

  160. Stop spam tickets from the same user

  161. Supporter Fraud Detection

  162. Tag and find tickets quickly

  163. The Benefits of Supporters over Voting Limits

  164. The Leaderboard and how it works

  165. Ticket Backlog Report

  166. Track Article visits with Google Analytics

  167. Track tickets and issues with Ticket Insights

  168. Track visits to your Feedback Forums

  169. Tracking End Users

  170. Turn a ticket into an idea

  171. Turn an idea into a ticket

  172. Turn off (disable) Kudos

  173. Unable to sign in as an Admin

  174. Understanding your SmartVote Poll Results

  175. Undo a Merge

  176. Update the "Home" link/URL on your web portal

  177. Updating ideas and how users are notified

  178. Use a link (custom trigger) to open the UserVoice Widget

  179. Use just SmartVote, the Contact Form or Satisfaction Widget

  180. Use Postman to pass fields for user and accounts

  181. Use the Analysis Export in Google Sheets

  182. Use ticket fields to organize and track tickets

  183. Use Trend Reports to measure an idea's activity over time

  184. User avatars and social media profiles

  185. User Satisfaction Report

  186. Users not receiving replies to tickets

  187. UserVoice site not Loading or Working

  188. Using Custom Terms of Service

  189. Using multiple widgets on the same page

  190. Using the Contributor Sidebar

  191. View/find a copy of past invoices

  192. Voting (legacy feature)

  193. What are Hot Ideas?

  194. What happens to deleted tickets

  195. What is an agent (admin)?

  196. Why do I see anonymous users?

  197. Wrong translation or no translation

  198. Zendesk integration for the Contributor Sidebar

Feedback and Knowledge Base

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