All articles

  1. Accounts Page and How to Use It

  2. Add (subscribe) users to an idea

  3. Add a canned response

  4. Add an admin (aka an agent) to your account

  5. Add ideas in the Admin Console

  6. Adding categories to a Forum

  7. Adding the widget code to your website

  8. Advanced CSS custom design with <body> classes

  9. Allow users to attach files to Feedback ideas

  10. Answering Tickets

  11. Answering Tickets via Email

  12. Assign tickets based on which email they are sent to

  13. Block a user on your Forum

  14. Broken Images Troubleshooting Guide

  15. Browser support

  16. Bulk Ticket Actions

  17. Campfire integration

  18. Capture Feedback from Support, Sales or End Users

  19. Change (update) your Credit Card information

  20. Change admin (agent) email address

  21. Change Plans

  22. Change the email (auto-reply) users receive when submitting a ticket

  23. Change the language of the Admin Console

  24. Change the language of the Widget UI based on the user

  25. Change the language of your account

  26. Change the Owner on your Account

  27. Change the subdomain of your UserVoice site

  28. Change your company name

  29. Choose a default Forum

  30. Classic Widget Developer Documentation

  31. Classic Widget Guide

  32. Close tickets (or keep them open) by default

  33. Configuring SAML for UserVoice with OneLogin

  34. Contributor Sidebar Troubleshooting

  35. Create a Ticket for a Customer

  36. Create and use custom statuses

  37. Create Articles

  38. Create work items in Visual Studio Online (beta)

  39. Create, manage and organize internal labels on ideas

  40. Create, organize and edit Topics for Knowledge Base articles

  41. Customize the HTML/CSS and Javascript of your UserVoice site

  42. Customize your web portal and home page

  43. Dashboard Analytics and what it tells you

  44. Delete your account

  45. Do you have a free plan or any discounts available?

  46. Does UserVoice integrate with JIRA?

  47. Don't have Contributors Connect Requests to Active Ideas

  48. Edit the "Contact Support" link on your UserVoice site

  49. Edit your agent profile

  50. Editing the email footer for tickets

  51. Integration (in-app Knowledge Base widget) Integration

  52. Email is taken - changing an admin email address

  53. Embed videos and images in Knowledge Base articles

  54. Embedded (inline) Widget

  55. Export data for a set of ideas

  56. Export Knowledge Base Articles

  57. Export tickets

  58. Export Users

  59. Exported file never arrives

  60. Facebook and Twitter integration options

  61. Facebook app for Product Management

  62. Feedback Organization

  63. Flowdock integration

  64. Forum Views and Custom Notifications

  65. Get notifications for new tickets, comments or ideas

  66. Get your Key and Secret from Salesforce

  67. Getting Started Guide

  68. Getting Started with the Contributor Sidebar

  69. Getting Started with User and Account Fields

  70. Go "off duty" as an agent

  71. Have Contributors Create Ideas on an Internal Forum

  72. Hipchat integration

  73. How admins log in with SSO

  74. How do I customize my favicon?

  75. How do Users use the Feedback Forums?

  76. How to add a new forum

  77. How to answer a ticket (VIDEO)

  78. How to sign into your UserVoice account (admin console)

  79. How to use Ticket Rules

  80. How users support and rank ideas

  81. I can't access my admin console

  82. Import articles

  83. Import data from Get Satisfaction

  84. Increase User Involvement on Your Feedback Forum

  85. Installing the Contributor Sidebar

  86. Instant Answers

  87. Integrate with Crittercism

  88. Make your contact form submit into UserVoice

  89. Make your site (and Knowledge Base) private

  90. Managing admins, agents, and internal users on your account

  91. Managing Feedback for Continued User Engagement

  92. Managing Requests Captured by the Contributor Sidebar

  93. Marketo Integration

  94. Measure the Impact of Ideas with the Analysis Export

  95. Measure your agents and team's performance

  96. Measuring Article Helpfulness

  97. Measuring Customer Satisfaction on Tickets

  98. Merge ideas

  99. Moderate ideas and comments

  100. Modify your DNS records to ensure ticket emails reach customers

  101. Multi-language options for your UserVoice site

  102. My admins can't log in via SSO!

  103. My Ticket Rules aren't Working

  104. Nutshell Integration

  105. Optimizing articles for Instant Answers

  106. Organize and Manage Tickets

  107. Organize and manage tickets (VIDEO)

  108. Pardot Integration

  109. Pass custom data through the widget and into the Support Tools

  110. Passing User and Account Fields into UserVoice

  111. Password field disappears

  112. Perform Bulk Actions on Suggestions

  113. Position articles within a Knowledge Base Topic

  114. Prevent bounce notifications and out-of-office auto-replies from cluttering my Support Tools?

  115. Rank and Analyze Your Feedback

  116. Remove an admin (agent) from your account

  117. Salesforce Integration: Turn new users into leads

  118. Sample Template Announcing UserVoice to your Users

  119. Save your ticket searches

  120. Search and Filter Ideas

  121. Search for and sort through tickets

  122. Searching articles in the Admin Console

  123. Set up a private forum

  124. Set up and Use SmartVote

  125. Set up and use SmartVote (legacy version)

  126. Set up queues (or mailboxes) for tickets

  127. Set up the Contact Form and Instant Answers Widget

  128. Set up the Knowledge Base

  129. Set up the Mobile (iOS and Android) SDK's

  130. Set up the Post Idea Widget

  131. Set up the Satisfaction Widget

  132. Set up the UserVoice Widget

  133. Set up your Knowledge Base (VIDEO)

  134. Set up your own URL (domain) for UserVoice

  135. Set up your support email address for tickets

  136. Setting up a forum

  137. Setting up Teams for the Contributor Sidebar

  138. Setting up the Feedback Forums

  139. Setup custom Web / Service Hooks

  140. Slack Integration

  141. Stop spam tickets from the same user

  142. Support Tools Integrations

  143. Support Tools Reports and Analytics

  144. Supporter Fraud Detection

  145. Tag and find tickets quickly

  146. The Benefits of Supporters over Voting Limits

  147. The Leaderboard and how it works

  148. Ticket Backlog Report

  149. Track Article visits with Google Analytics

  150. Track tickets and issues with Ticket Insights

  151. Track visits to your Feedback Forums

  152. Tracking End Users

  153. Turn a ticket into an idea

  154. Turn an idea into a ticket

  155. Turn off (disable) Kudos

  156. Update the "Home" link/URL on your web portal

  157. Updating ideas and how users are notified

  158. Use a link (custom trigger) to open the UserVoice Widget

  159. Use just SmartVote, the Contact Form or Satisfaction Widget

  160. Use Postman to pass fields for user and accounts

  161. Use the Analysis Export in Google Sheets

  162. Use ticket fields to organize and track tickets

  163. Use Trend Reports to measure an idea's activity over time

  164. User Satisfaction Report

  165. Users not receiving replies to tickets

  166. UserVoice Integrations (Product Management)

  167. UserVoice Salesforce Integration

  168. UserVoice site not Loading or Working

  169. Using Custom Terms of Service

  170. Using multiple widgets on the same page

  171. Using the Contributor Sidebar

  172. Voting (legacy feature)

  173. What are Hot Ideas?

  174. What is an agent (admin)?

  175. Wrong translation or no translation

  176. Zendesk integration for the Contributor Sidebar

Feedback and Knowledge Base