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← Knowledge Base

  1. Accounts Page and How to Use It

  2. Add a new forum

  3. Add an admin (aka an agent) to your account

  4. Add ideas in the Admin Console

  5. Add or edit a Canned Response

  6. Add someone (Cc/Bcc) to a ticket thread

  7. Adding the widget code to your website

  8. Admin License Types

  9. Advanced CSS custom design with <body> classes

  10. Allow Users to Flag Inappropriate Content

  11. Answering Tickets

  12. Answering Tickets via Email

  13. Best Practices for Cleaning up your Forums

  14. Block a user

  15. Broken Images Troubleshooting Guide

  16. Browser Support

  17. Bulk Ticket Actions

  18. Cancel your account

  19. Capturing feedback from users

  20. Change admin (agent) email address

  21. Change billing email address

  22. Change my payment method

  23. Change Plans

  24. Change the email (auto-reply) users receive when submitting a ticket

  25. Change the language of the Admin Console

  26. Change the language of the Widget UI based on the user

  27. Change the Owner on your Account

  28. Change the subdomain of your UserVoice site

  29. Change your company name

  30. Change your Credit Card information

  31. Changing end user profile information

  32. Classic Widget Developer Documentation

  33. Classic Widget Guide

  34. Close tickets (or keep them open) by default

  35. Collecting Consent from EU Users

  36. Collecting Feedback Guide

  37. Column Definitions for 3.0 Exports

  38. Configuring SAML for UserVoice with OneLogin

  39. Contributor Notifications

  40. Contributor Sidebar Troubleshooting

  41. Create a Ticket for a Customer

  42. Create Articles

  43. Create Features

  44. Create your signature for tickets

  45. Create, organize, and edit Topics for Knowledge Base articles

  46. Credit card charge failed

  47. Custom HTML/CSS and Javascript

  48. Custom idea statuses

  49. Custom Terms of Service

  50. Customize your web portal

  51. Dashboard Analytics

  52. Delete a User

  53. Delete my profile/information

  54. Delete your account

  55. Dev Effort Estimates for Features

  56. Developer API

  57. Disable or downgrade my account

  58. Do you have a free plan or any discounts available?

  59. Edit the "Contact Support" link on your UserVoice site

  60. Edit your agent profile

  61. Elev.io Integration

  62. Email is taken - changing an admin email address

  63. Embed videos and images in Knowledge Base articles

  64. Embedded (inline) Widget

  65. Enable attachments on ideas

  66. Export a user's data

  67. Export data for a set of ideas

  68. Export Features

  69. Export Knowledge Base Articles

  70. Export my data

  71. Export tickets

  72. Export Users

  73. Exported file never arrives

  74. Feature Status

  75. Features Custom Fields

  76. Feedback Analysis Report

  77. Firewall Configuration for Jira Server Integration

  78. Forum categories

  79. Forum Organization

  80. GDPR Compliance

  81. Get notifications for comments and ideas

  82. Get notifications for new tickets

  83. Get your Key and Secret from Salesforce

  84. Getting Started with the Contributor Sidebar

  85. Getting Started with User and Account Traits

  86. Go "off duty" as an agent

  87. Have Contributors Create Ideas on an Internal Forum

  88. Hot ideas

  89. How admins log in with SSO

  90. How do I customize my favicon?

  91. How to sign into your UserVoice account (admin console)

  92. How to use Ticket Rules

  93. Icon Cards Template

  94. Image Cards Template

  95. Impact Ratings for Features

  96. Import articles

  97. Import Ideas (suggestions)

  98. Import supporters and requests

  99. Import User and Account Traits from a CSV

  100. Increase User Involvement on Your Forum

  101. Installing the Contributor Sidebar

  102. Instant Answers

  103. Internal labels on ideas

  104. Jira Cloud Integration Setup

  105. Jira Integration

  106. Jira Server Integration Setup

  107. Language Settings for your Account

  108. Managing admin permissions

  109. Managing Feedback Captured by the Contributor Sidebar

  110. Managing Feedback for Continued User Engagement

  111. Measure customer satisfaction on ticket (support) interactions

  112. Measure the Impact of Ideas with the Analysis Export

  113. Measure your agents and team's performance

  114. Merge ideas

  115. Moderate ideas and comments

  116. Modify your DNS records to emails reach customers

  117. Move ideas

  118. My account is deactivated

  119. My admins can't log in via SSO!

  120. My Ticket Rules aren't Working

  121. NPS Report

  122. NPS Widget

  123. Optimizing articles for Instant Answers

  124. Pass custom data through the widget and into the Support Tools

  125. Pass fields for user and accounts with the API

  126. Passing User and Account Traits

  127. Password field disappears

  128. Perform Bulk Actions on Ideas

  129. Position articles within a Knowledge Base Topic

  130. Post Idea Widget

  131. Prevent bounce notifications and out-of-office auto-replies from cluttering your queue

  132. Prioritizing Features

  133. Privacy Contact for Your Account

  134. Private forums

  135. Private site

  136. Remove an admin (agent) from your account

  137. Remove options to contact support

  138. Reset your password

  139. Salesforce Classic Integration Setup

  140. Salesforce Customer Traits Sync Service

  141. Salesforce Feedback and Opportunity Integration

  142. Salesforce Lightning Integration Setup

  143. Sample Template Announcing UserVoice to your Users

  144. Save your ticket searches

  145. Scores for Features

  146. Screenshots don't work

  147. Search and Filter Ideas

  148. Search for and sort through tickets

  149. Search not working as expected

  150. Searching articles in the Admin Console

  151. Segment ideas by users, accounts and MRR

  152. Segments for Features

  153. SEO options

  154. Set up queues (or mailboxes) for tickets

  155. Set up the Contact Form and Instant Answers Widget

  156. Set up the Mobile (iOS and Android) SDK's

  157. Set up the UserVoice Widget

  158. Set up your own URL (domain) for UserVoice

  159. Set up your support email address for tickets

  160. Setting up a forum

  161. Setting up Teams for the Contributor Sidebar

  162. Setup custom Web / Service Hooks

  163. Sign-in Options and Best Practices

  164. Slack Integration

  165. SmartVote widget

  166. Spam Filters for Ideas and Comments

  167. Stop an upcoming renewal

  168. Stop spam tickets from the same user

  169. Suggestion Not Found

  170. Suggestion Views and Custom Notifications

  171. Supporter Fraud Detection

  172. Tag and find tickets quickly

  173. The Benefits of Supporters over Voting Limits

  174. The Leaderboard and how it works

  175. Ticket Backlog Report

  176. Track Article visits with Google Analytics

  177. Track tickets and issues with Ticket Insights

  178. Track visits to your Forums

  179. Turn a ticket into an idea

  180. Unable to sign in as an Admin

  181. Understanding your SmartVote Poll Results

  182. Undo a Merge

  183. Update the "Home" link/URL on your web portal

  184. Updating ideas and how users are notified

  185. Use a link (custom trigger) to open the UserVoice Widget

  186. Use the Analysis Export in Google Sheets

  187. Use ticket fields to organize and track tickets

  188. Use Trend Reports to measure an idea's activity over time

  189. User avatars and social media profiles

  190. Users not receiving replies to tickets

  191. UserVoice Glossary

  192. UserVoice Overview

  193. UserVoice Setup Guide

  194. UserVoice site not Loading or Working

  195. Using a specific widget mode

  196. Using multiple widgets on the same page

  197. Using the Contributor Sidebar

  198. VIDEO - Getting Started with Managing Ideas

  199. VIDEO - Overview of Features

  200. VIDEO - Set up your Knowledge Base

  201. VIDEO - Using the Contributor Sidebar

  202. View/find a copy of past invoices

  203. Voting (legacy feature)

  204. VSTS (VSO) Integration

  205. VSTS (VSO) Integration Setup

  206. What is a deleted user?

  207. What is an agent (admin)?

  208. What to expect with the latest version of UserVoice

  209. Why do I see anonymous users?

  210. Wrong translation or no translation

  211. Zendesk Integration for the Contributor Sidebar

  212. ZenRep Template

Feedback and Knowledge Base

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