All articles

  1. Add (subscribe) users to an idea

  2. Add a canned response

  3. Add an admin (aka an agent) to your account

  4. Add ideas in the Admin Console

  5. Adding categories to a Forum

  6. Adding the widget code to your website

  7. Advanced CSS custom design with <body> classes

  8. Allow users to attach files to Feedback ideas

  9. Answering Tickets

  10. Answering Tickets via Email

  11. Assign tickets based on which email they are sent to

  12. Block a user on your Forum

  13. Broken Images Troubleshooting Guide

  14. Browser support

  15. Bulk Ticket Actions

  16. Campfire integration

  17. Capture Feedback from Support, Sales or End Users

  18. Change (update) your Credit Card information

  19. Change admin (agent) email address

  20. Change Plans

  21. Change the email (auto-reply) users receive when submitting a ticket

  22. Change the language of the Admin Console

  23. Change the language of the Widget UI based on the user

  24. Change the language of your account

  25. Change the Owner on your Account

  26. Change the subdomain of your UserVoice site

  27. Change your company name

  28. Choose a default Forum

  29. Close tickets (or keep them open) by default

  30. Configuring SAML for UserVoice with OneLogin

  31. Contributor Sidebar Troubleshooting

  32. Create a Ticket for a Customer

  33. Create accounts and connect users to them

  34. Create and use custom statuses

  35. Create Articles

  36. Create work items in Visual Studio Online (beta)

  37. Create, manage and organize internal labels on ideas

  38. Create, organize and edit Topics for Knowledge Base articles

  39. Customize the HTML/CSS and Javascript of your UserVoice site

  40. Customize your web portal and home page

  41. Dashboard Analytics and what it tells you

  42. Delete your account

  43. Do you have a free plan or any discounts available?

  44. Does UserVoice integrate with JIRA?

  45. Don't have Contributors Connect Requests to Active Ideas

  46. Edit the "Contact Support" link on your UserVoice site

  47. Edit your agent profile

  48. Editing the email footer for tickets

  49. Integration (in-app Knowledge Base widget) Integration

  50. Email is taken - changing an admin email address

  51. Embed videos and images in Knowledge Base articles

  52. Embedded (inline) Widget

  53. Export data for a set of ideas

  54. Export Knowledge Base Articles

  55. Export tickets

  56. Exported file never arrives

  57. Facebook and Twitter integration options

  58. Facebook app for Product Management

  59. Feedback Organization

  60. Flowdock integration

  61. Forum Views and Custom Notifications

  62. Get notifications for new tickets, comments or ideas

  63. Get your Key and Secret from Salesforce

  64. Getting Started Guide

  65. Getting Started with the Contributor Sidebar

  66. Go "off duty" as an agent

  67. Have Contributors Create Ideas on an Internal Forum

  68. Hipchat integration

  69. How admins log in with SSO

  70. How do I customize my favicon?

  71. How do Users use the Feedback Forums?

  72. How to add a new forum

  73. How to answer a ticket (VIDEO)

  74. How to sign into your UserVoice account (admin console)

  75. How to use Ticket Rules

  76. How users support and rank ideas

  77. I can't access my admin console

  78. Import articles

  79. Import data from Get Satisfaction

  80. Import Ideas

  81. Increase User Involvement on Your Feedback Forum

  82. Installing the Contributor Sidebar

  83. Instant Answers

  84. Integrate with Crittercism

  85. Make your contact form submit into UserVoice

  86. Make your site (and Knowledge Base) private

  87. Managing admins, agents, and internal users on your account

  88. Managing Feedback for Continued User Engagement

  89. Managing Requests Captured by the Contributor Sidebar

  90. Managing your Forums

  91. Marketo Integration

  92. Measure the Impact of Ideas with the Analysis Export

  93. Measure your agents and team's performance

  94. Measuring Article Helpfulness

  95. Measuring Customer Satisfaction on Tickets

  96. Merge ideas

  97. Moderate ideas and comments

  98. Modify your DNS records to ensure ticket emails reach customers

  99. Multi-language options for your UserVoice site

  100. My admins can't log in via SSO!

  101. My Ticket Rules aren't Working

  102. Nutshell Integration

  103. Optimizing articles for Instant Answers

  104. Organize and Manage Tickets

  105. Organize and manage tickets (VIDEO)

  106. Pardot Integration

  107. Pass custom data through the widget and into the Support Tools

  108. Password field disappears

  109. Perform Bulk Actions on Suggestions

  110. Position articles within a Knowledge Base Topic

  111. Prevent bounce notifications and out-of-office auto-replies from cluttering my Support Tools?

  112. Rank and Analyze Your Feedback

  113. Remove an admin (agent) from your account

  114. Salesforce Integration: Turn new users into leads

  115. Sample Template Announcing UserVoice to your Users

  116. Save your ticket searches

  117. Search and Filter Ideas

  118. Search for and sort through tickets

  119. Searching articles in the Admin Console

  120. Set up a private forum

  121. Set up and Use SmartVote

  122. Set up and use SmartVote (legacy version)

  123. Set up queues (or mailboxes) for tickets

  124. Set up the Contact Form and Instant Answers Widget

  125. Set up the Knowledge Base

  126. Set up the Mobile (iOS and Android) SDK's

  127. Set up the Mobile SDKs for UserVoice (Product Management)

  128. Set up the Post Idea Widget

  129. Set up the Satisfaction Widget

  130. Set up the UserVoice Widget

  131. Set up your Knowledge Base (VIDEO)

  132. Set up your own URL (domain) for UserVoice

  133. Set up your support email address for tickets

  134. Setting up a forum

  135. Setting up Teams for the Contributor Sidebar

  136. Setting up the Feedback Forums

  137. Setup custom Web / Service Hooks

  138. Site Settings for UserVoice (Product Management)

  139. Slack Integration

  140. Stop spam tickets from the same user

  141. Support Tools Integrations

  142. Support Tools Reports and Analytics

  143. Supporter Fraud Detection

  144. Tag and find tickets quickly

  145. The Benefits of Supporters over Voting Limits

  146. The Leaderboard and how it works

  147. Ticket Backlog Report

  148. Track Article visits with Google Analytics

  149. Track tickets and issues with Ticket Insights

  150. Track visits to your Feedback Forums

  151. Tracking End Users

  152. Turn a ticket into an idea

  153. Turn an idea into a ticket

  154. Turn off (disable) Kudos

  155. Update the "Home" link/URL on your web portal

  156. Updating ideas and how users are notified

  157. Use a link (custom trigger) to open the UserVoice Widget

  158. Use just SmartVote, the Contact Form or Satisfaction Widget

  159. Use the Analysis Export in Google Sheets

  160. Use ticket fields to organize and track tickets

  161. Use Trend Reports to measure an idea's activity over time

  162. User Satisfaction Report

  163. Users not receiving replies to tickets

  164. UserVoice Integrations (Product Management)

  165. UserVoice Salesforce Integration

  166. UserVoice site not Loading or Working

  167. Using Custom Terms of Service

  168. Using multiple widgets on the same page

  169. Using the Contributor Sidebar

  170. Voting (legacy feature)

  171. What are Hot Ideas?

  172. What is an agent (admin)?

  173. Wrong translation or no translation

  174. Zendesk integration for the Contributor Sidebar

Feedback and Knowledge Base