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← Knowledge Base

  1. Accounts Page and How to Use It

  2. Add (subscribe) users to an idea

  3. Add an admin (aka an agent) to your account

  4. Add and edit a canned response

  5. Add ideas in the Admin Console

  6. Add someone (Cc/Bcc) to a ticket thread

  7. Adding categories to a Forum

  8. Adding the widget code to your website

  9. Advanced CSS custom design with <body> classes

  10. Allow users to attach files to Feedback ideas

  11. Answering Tickets

  12. Answering Tickets via Email

  13. Assign tickets based on which email they are sent to

  14. Block a user on your Forum

  15. Broken Images Troubleshooting Guide

  16. Browser support

  17. Bulk Ticket Actions

  18. Campfire integration

  19. Can I collect anonymous feedback?

  20. Cancel/delete my account

  21. Capture Feedback from Support, Sales or End Users

  22. Change (update) your Credit Card information

  23. Change admin (agent) email address

  24. Change billing email address

  25. Change my payment method

  26. Change Plans

  27. Change the email (auto-reply) users receive when submitting a ticket

  28. Change the language of the Admin Console

  29. Change the language of the Widget UI based on the user

  30. Change the language of your account

  31. Change the Owner on your Account

  32. Change the subdomain of your UserVoice site

  33. Change your company name

  34. Changing user information

  35. Choose a default Forum

  36. Classic Widget Developer Documentation

  37. Classic Widget Guide

  38. Close tickets (or keep them open) by default

  39. Configuring SAML for UserVoice with OneLogin

  40. Contributor Sidebar Troubleshooting

  41. Create a Ticket for a Customer

  42. Create and use custom statuses

  43. Create Articles

  44. Create work items in Visual Studio Online (beta)

  45. Create, manage and organize internal labels on ideas

  46. Create, organize and edit Topics for Knowledge Base articles

  47. Credit card charge failed

  48. Customize the HTML/CSS and Javascript of your UserVoice site

  49. Customize your web portal and home page

  50. Dashboard Analytics and what it tells you

  51. Delete your account

  52. Developer API

  53. Disable or downgrade my account

  54. Do you have a free plan or any discounts available?

  55. Does UserVoice integrate with JIRA?

  56. Don't have Contributors Connect Requests to Active Ideas

  57. Edit the "Contact Support" link on your UserVoice site

  58. Edit your agent profile

  59. Editing the email footer for tickets

  60. Elev.io Integration (in-app Knowledge Base widget) Integration

  61. Email is taken - changing an admin email address

  62. Embed videos and images in Knowledge Base articles

  63. Embedded (inline) Widget

  64. Export data for a set of ideas

  65. Export Knowledge Base Articles

  66. Export tickets

  67. Export Users

  68. Exported file never arrives

  69. Facebook and Twitter integration options

  70. Facebook app for Product Management

  71. Feedback Organization

  72. Flowdock integration

  73. Forum Views and Custom Notifications

  74. Get notifications for new tickets, comments or ideas

  75. Get your Key and Secret from Salesforce

  76. Getting Started Guide

  77. Getting Started with the Contributor Sidebar

  78. Getting Started with User and Account Fields

  79. Go "off duty" as an agent

  80. Have Contributors Create Ideas on an Internal Forum

  81. Hipchat integration

  82. How admins log in with SSO

  83. How do I customize my favicon?

  84. How do Users use the Feedback Forums?

  85. How to add a new forum

  86. How to answer a ticket (VIDEO)

  87. How to sign into your UserVoice account (admin console)

  88. How to use Ticket Rules

  89. How users support and rank ideas

  90. I can't access my admin console

  91. Import articles

  92. Import data from Get Satisfaction

  93. Import ideas (suggestions)

  94. Import User and Account Fields from a CSV

  95. Increase User Involvement on Your Feedback Forum

  96. Installing the Contributor Sidebar

  97. Instant Answers

  98. Integrate with Crittercism

  99. Make your contact form submit into UserVoice

  100. Make your site (and Knowledge Base) private

  101. Managing admins, agents, and internal users on your account

  102. Managing Feedback for Continued User Engagement

  103. Managing Requests Captured by the Contributor Sidebar

  104. Marketo Integration

  105. Measure customer satisfaction on ticket (support) interactions

  106. Measure the Impact of Ideas with the Analysis Export

  107. Measure your agents and team's performance

  108. Merge ideas

  109. Moderate ideas and comments

  110. Modify your DNS records to ensure ticket emails reach customers

  111. Moving ideas

  112. Multi-language options for your UserVoice site

  113. My admins can't log in via SSO!

  114. My Ticket Rules aren't Working

  115. Nutshell Integration

  116. Optimizing articles for Instant Answers

  117. Pardot Integration

  118. Pass custom data through the widget and into the Support Tools

  119. Passing User and Account Fields into UserVoice

  120. Password field disappears

  121. Perform Bulk Actions on Suggestions

  122. Position articles within a Knowledge Base Topic

  123. Prevent bounce notifications and out-of-office auto-replies from cluttering my Support Tools?

  124. Rank and Analyze Your Feedback

  125. Remove an admin (agent) from your account

  126. Remove options to contact support

  127. Reset your password

  128. Salesforce Integration for Support Tools

  129. Salesforce Integration: Turn new users into leads

  130. Sample Template Announcing UserVoice to your Users

  131. Save your ticket searches

  132. Screenshots don't work

  133. Search and Filter Ideas

  134. Search for and sort through tickets

  135. Search not working as expected

  136. Searching articles in the Admin Console

  137. SEO options for your UserVoice site

  138. Set up a private forum

  139. Set up and use SmartVote (legacy version)

  140. Set up queues (or mailboxes) for tickets

  141. Set up the Contact Form and Instant Answers Widget

  142. Set up the Knowledge Base

  143. Set up the Mobile (iOS and Android) SDK's

  144. Set up the Post Idea Widget

  145. Set up the Satisfaction Widget

  146. Set up the SmartVote widget

  147. Set up the UserVoice Widget

  148. Set up your Knowledge Base (VIDEO)

  149. Set up your own URL (domain) for UserVoice

  150. Set up your support email address for tickets

  151. Setting up a forum

  152. Setting up Teams for the Contributor Sidebar

  153. Setting up the Feedback Forums

  154. Setup custom Web / Service Hooks

  155. Slack Integration

  156. Stop an upcoming renewal

  157. Stop spam tickets from the same user

  158. Support Tools Integrations

  159. Supporter Fraud Detection

  160. Tag and find tickets quickly

  161. The Benefits of Supporters over Voting Limits

  162. The Leaderboard and how it works

  163. Ticket Backlog Report

  164. Track Article visits with Google Analytics

  165. Track tickets and issues with Ticket Insights

  166. Track visits to your Feedback Forums

  167. Tracking End Users

  168. Turn a ticket into an idea

  169. Turn an idea into a ticket

  170. Turn off (disable) Kudos

  171. Unable to sign in as an Admin

  172. Understanding your SmartVote Poll Results

  173. Undo a Merge

  174. Update the "Home" link/URL on your web portal

  175. Updating ideas and how users are notified

  176. Use a link (custom trigger) to open the UserVoice Widget

  177. Use just SmartVote, the Contact Form or Satisfaction Widget

  178. Use Postman to pass fields for user and accounts

  179. Use the Analysis Export in Google Sheets

  180. Use ticket fields to organize and track tickets

  181. Use Trend Reports to measure an idea's activity over time

  182. User avatars and social media profiles

  183. User Satisfaction Report

  184. Users not receiving replies to tickets

  185. UserVoice Integrations (Product Management)

  186. UserVoice site not Loading or Working

  187. Using Custom Terms of Service

  188. Using multiple widgets on the same page

  189. Using the Contributor Sidebar

  190. View/find a copy of past invoices

  191. Voting (legacy feature)

  192. What are Hot Ideas?

  193. What happens to deleted tickets

  194. What is an agent (admin)?

  195. Why do I see anonymous users?

  196. Wrong translation or no translation

  197. Zendesk integration for the Contributor Sidebar

Feedback and Knowledge Base

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