All articles

← Knowledge Base

  1. Accounts Page and How to Use It

  2. Add a new forum

  3. Add an admin (aka an agent) to your account

  4. Add ideas in the Admin Console

  5. Add or edit a Canned Response

  6. Add someone (Cc/Bcc) to a ticket thread

  7. Adding the widget code to your website

  8. Admin License Types

  9. Advanced CSS custom design with <body> classes

  10. Allow Users to Flag Inappropriate Content

  11. Analyzing Feedback

  12. Answering Tickets

  13. Answering Tickets via Email

  14. Best Practices for Cleaning up your Forums

  15. Block a user

  16. Broken Images Troubleshooting Guide

  17. Browser Support

  18. Bulk Ticket Actions

  19. Cancel your account

  20. Capturing feedback from users

  21. Change admin (agent) email address

  22. Change billing email address

  23. Change my payment method

  24. Change Plans

  25. Change the email (auto-reply) users receive when submitting a ticket

  26. Change the language of the Admin Console

  27. Change the language of the Widget UI based on the user

  28. Change the Owner on your Account

  29. Change the subdomain of your UserVoice site

  30. Change your company name

  31. Change your Credit Card information

  32. Changing end user profile information

  33. Classic Widget Developer Documentation

  34. Classic Widget Guide

  35. Close tickets (or keep them open) by default

  36. Collecting Consent from EU Users

  37. Collecting Feedback Guide

  38. Column Definitions for Exports

  39. Configuring SAML for UserVoice with OneLogin

  40. Contributor Notifications

  41. Contributor Sidebar Troubleshooting

  42. Create a Ticket for a Customer

  43. Create and Share your Roadmap

  44. Create Articles

  45. Create Statuses for your Roadmap

  46. Create your signature for tickets

  47. Create, organize, and edit Topics for Knowledge Base articles

  48. Credit card charge failed

  49. Custom HTML/CSS and Javascript

  50. Custom Public Idea Statuses

  51. Custom Terms of Service

  52. Customize your web portal

  53. Dashboard Analytics

  54. Delete a User

  55. Delete my profile/information

  56. Delete your account

  57. Developer API

  58. Disable or downgrade my account

  59. Do you have a free plan or any discounts available?

  60. Edit the "Contact Support" link on your UserVoice site

  61. Edit your agent profile

  62. Elev.io Integration

  63. Email is taken - changing an admin email address

  64. Embed videos and images in Knowledge Base articles

  65. Embedded (inline) Widget

  66. Enable attachments on ideas

  67. Export a user's data

  68. Export data for a set of ideas

  69. Export Knowledge Base Articles

  70. Export my data

  71. Export tickets

  72. Export Users

  73. Export your Roadmap

  74. Exported file never arrives

  75. Feedback Analysis Report

  76. Feedback Manager's Guide to UserVoice

  77. Firewall Configuration for Jira Server Integration

  78. Fivetran Integration

  79. Forum categories

  80. Forum Organization

  81. GDPR Compliance

  82. Get Internal Feedback on your Roadmap

  83. Get notifications for comments and ideas

  84. Get notifications for new tickets

  85. Get your Key and Secret from Salesforce

  86. Getting Started with the Contributor Sidebar

  87. Getting Started with User and Account Traits

  88. Go "off duty" as an agent

  89. Have Contributors Create Ideas on an Internal Forum

  90. Hot ideas

  91. How admins log in with SSO

  92. How do I customize my favicon?

  93. How to sign into your UserVoice account (admin console)

  94. How to use Ticket Rules

  95. Icon Cards Template

  96. Image Cards Template

  97. Import articles

  98. Import Ideas (suggestions)

  99. Import supporters and requests

  100. Import User and Account Traits from a CSV

  101. Increase User Involvement on Your Forum

  102. Installing the Contributor Sidebar

  103. Instant Answers

  104. Internal labels on ideas

  105. Internal Status Updates for Ideas

  106. Jira Cloud Integration Setup

  107. Jira Integration

  108. Jira Server Integration Setup

  109. Language Settings for your Account

  110. Legacy voting with limits

  111. Managing admin permissions

  112. Managing Feedback Captured by the Contributor Sidebar

  113. Managing Feedback for Continued User Engagement

  114. Measure customer satisfaction on ticket (support) interactions

  115. Measure the Impact of Ideas with the Analysis Export

  116. Measure your agents and team's performance

  117. Merge ideas

  118. Moderate ideas and comments

  119. Modify your DNS records to emails reach customers

  120. Move ideas

  121. My account is deactivated

  122. My admins can't log in via SSO!

  123. My Ticket Rules aren't Working

  124. NPS Report

  125. NPS Widget

  126. Optimizing articles for Instant Answers

  127. Pass custom data through the widget and into the Support Tools

  128. Pass fields for user and accounts with the API

  129. Passing User and Account Traits

  130. Password field disappears

  131. Perform Bulk Actions on Ideas

  132. Position articles within a Knowledge Base Topic

  133. Post Idea Widget

  134. Prevent bounce notifications and out-of-office auto-replies from cluttering your queue

  135. Prioritize your Roadmap

  136. Privacy Contact for Your Account

  137. Private forums

  138. Private site

  139. Product Manager's Guide to UserVoice

  140. Remove an admin (agent) from your account

  141. Remove options to contact support

  142. Reset your password

  143. Salesforce Classic Integration Setup

  144. Salesforce Customer Traits Sync Service

  145. Salesforce Feedback and Opportunity Integration

  146. Salesforce Lightning Integration Setup

  147. Sample Template Announcing UserVoice to your Users

  148. Save your ticket searches

  149. Screenshots don't work

  150. Search and Filter Ideas

  151. Search for and sort through tickets

  152. Search not working as expected

  153. Searching articles in the Admin Console

  154. Segment Feedback by Users, Accounts and MRR

  155. SEO options

  156. Set up Custom Fields for your Roadmap

  157. Set up queues (or mailboxes) for tickets

  158. Set up Scores for your Roadmap

  159. Set up the Contact Form and Instant Answers Widget

  160. Set up the UserVoice Widget

  161. Set up your own URL (domain) for UserVoice

  162. Set up your support email address for tickets

  163. Setting up a forum

  164. Setting up Teams for the Contributor Sidebar

  165. Setup custom Web / Service Hooks

  166. Sign-in Options and Best Practices

  167. Slack Integration

  168. SmartVote widget

  169. Spam Filters for Ideas and Comments

  170. Stop an upcoming renewal

  171. Stop spam tickets from the same user

  172. Suggestion Not Found

  173. Suggestion Views and Custom Notifications

  174. Supporter Fraud Detection and Flagged Users

  175. Tag and find tickets quickly

  176. The Benefits of Supporters over Voting Limits

  177. The Leaderboard and how it works

  178. Ticket Backlog Report

  179. Track Article visits with Google Analytics

  180. Track tickets and issues with Ticket Insights

  181. Track visits to your Forums

  182. Turn a ticket into an idea

  183. Unable to sign in as an Admin

  184. Understanding your SmartVote Poll Results

  185. Undo a Merge

  186. Update the "Home" link/URL on your web portal

  187. Updating ideas and how users are notified

  188. Use a link (custom trigger) to open the UserVoice Widget

  189. Use the Analysis Export in Google Sheets

  190. Use ticket fields to organize and track tickets

  191. Use Trend Reports to measure an idea's activity over time

  192. User avatars and profile details

  193. Users not receiving replies to tickets

  194. UserVoice Glossary

  195. UserVoice Overview

  196. UserVoice Setup Guide

  197. UserVoice site not Loading or Working

  198. Using a specific widget mode

  199. Using multiple widgets on the same page

  200. Using the Contributor Sidebar

  201. VIDEO - Getting Started with Managing Ideas

  202. VIDEO - Set up your Knowledge Base

  203. VIDEO - Using the Contributor Sidebar

  204. View/find a copy of past invoices

  205. VSTS (Azure DevOps) Integration

  206. VSTS (Azure DevOps) Integration Setup

  207. What is a deleted user?

  208. What is an agent (admin)?

  209. What to expect with the latest version of UserVoice

  210. Why do I see anonymous users?

  211. Wrong translation or no translation

  212. Your Guide to our Support Tools

  213. Zendesk Integration for the Contributor Sidebar

  214. ZenRep Template

Feedback and Knowledge Base

(thinking…)