All articles

  1. Accounts Page and How to Use It

  2. Add (subscribe) users to an idea

  3. Add an admin (aka an agent) to your account

  4. Add and edit a canned response

  5. Add ideas in the Admin Console

  6. Add someone (Cc/Bcc) to a ticket thread

  7. Adding categories to a Forum

  8. Adding the widget code to your website

  9. Advanced CSS custom design with <body> classes

  10. Allow users to attach files to Feedback ideas

  11. Answering Tickets

  12. Answering Tickets via Email

  13. Assign tickets based on which email they are sent to

  14. Block a user on your Forum

  15. Broken Images Troubleshooting Guide

  16. Browser support

  17. Bulk Ticket Actions

  18. Campfire integration

  19. Can I collect anonymous feedback?

  20. Cancel/delete my account

  21. Capture Feedback from Support, Sales or End Users

  22. Change (update) your Credit Card information

  23. Change admin (agent) email address

  24. Change billing email address

  25. Change my payment method

  26. Change Plans

  27. Change the email (auto-reply) users receive when submitting a ticket

  28. Change the language of the Admin Console

  29. Change the language of the Widget UI based on the user

  30. Change the language of your account

  31. Change the Owner on your Account

  32. Change the subdomain of your UserVoice site

  33. Change your company name

  34. Changing user information

  35. Choose a default Forum

  36. Classic Widget Developer Documentation

  37. Classic Widget Guide

  38. Close tickets (or keep them open) by default

  39. Configuring SAML for UserVoice with OneLogin

  40. Contributor Sidebar Troubleshooting

  41. Create a Ticket for a Customer

  42. Create and use custom statuses

  43. Create Articles

  44. Create work items in Visual Studio Online (beta)

  45. Create, manage and organize internal labels on ideas

  46. Create, organize and edit Topics for Knowledge Base articles

  47. Credit card charge failed

  48. Customize the HTML/CSS and Javascript of your UserVoice site

  49. Customize your web portal and home page

  50. Dashboard Analytics and what it tells you

  51. Delete your account

  52. Developer API

  53. Disable or downgrade my account

  54. Do you have a free plan or any discounts available?

  55. Does UserVoice integrate with JIRA?

  56. Don't have Contributors Connect Requests to Active Ideas

  57. Edit the "Contact Support" link on your UserVoice site

  58. Edit your agent profile

  59. Editing the email footer for tickets

  60. Integration (in-app Knowledge Base widget) Integration

  61. Email is taken - changing an admin email address

  62. Embed videos and images in Knowledge Base articles

  63. Embedded (inline) Widget

  64. Export data for a set of ideas

  65. Export Knowledge Base Articles

  66. Export tickets

  67. Export Users

  68. Exported file never arrives

  69. Facebook and Twitter integration options

  70. Facebook app for Product Management

  71. Feedback Organization

  72. Flowdock integration

  73. Forum Views and Custom Notifications

  74. Get notifications for new tickets, comments or ideas

  75. Get your Key and Secret from Salesforce

  76. Getting Started Guide

  77. Getting Started with the Contributor Sidebar

  78. Getting Started with User and Account Fields

  79. Go "off duty" as an agent

  80. Have Contributors Create Ideas on an Internal Forum

  81. Hipchat integration

  82. How admins log in with SSO

  83. How do I customize my favicon?

  84. How do Users use the Feedback Forums?

  85. How to add a new forum

  86. How to answer a ticket (VIDEO)

  87. How to sign into your UserVoice account (admin console)

  88. How to use Ticket Rules

  89. How users support and rank ideas

  90. I can't access my admin console

  91. Import articles

  92. Import data from Get Satisfaction

  93. Increase User Involvement on Your Feedback Forum

  94. Installing the Contributor Sidebar

  95. Instant Answers

  96. Integrate with Crittercism

  97. Make your contact form submit into UserVoice

  98. Make your site (and Knowledge Base) private

  99. Managing admins, agents, and internal users on your account

  100. Managing Feedback for Continued User Engagement

  101. Managing Requests Captured by the Contributor Sidebar

  102. Marketo Integration

  103. Measure customer satisfaction on ticket (support) interactions

  104. Measure the Impact of Ideas with the Analysis Export

  105. Measure your agents and team's performance

  106. Merge ideas

  107. Moderate ideas and comments

  108. Modify your DNS records to ensure ticket emails reach customers

  109. Moving ideas

  110. Multi-language options for your UserVoice site

  111. My admins can't log in via SSO!

  112. My Ticket Rules aren't Working

  113. Nutshell Integration

  114. Optimizing articles for Instant Answers

  115. Pardot Integration

  116. Pass custom data through the widget and into the Support Tools

  117. Passing User and Account Fields into UserVoice

  118. Password field disappears

  119. Perform Bulk Actions on Suggestions

  120. Position articles within a Knowledge Base Topic

  121. Prevent bounce notifications and out-of-office auto-replies from cluttering my Support Tools?

  122. Rank and Analyze Your Feedback

  123. Remove an admin (agent) from your account

  124. Remove options to contact support

  125. Reset your password

  126. Salesforce Integration: Turn new users into leads

  127. Sample Template Announcing UserVoice to your Users

  128. Save your ticket searches

  129. Screenshots don't work

  130. Search and Filter Ideas

  131. Search for and sort through tickets

  132. Search not working as expected

  133. Searching articles in the Admin Console

  134. SEO options for your UserVoice site

  135. Set up a private forum

  136. Set up and use SmartVote (legacy version)

  137. Set up queues (or mailboxes) for tickets

  138. Set up the Contact Form and Instant Answers Widget

  139. Set up the Knowledge Base

  140. Set up the Mobile (iOS and Android) SDK's

  141. Set up the Post Idea Widget

  142. Set up the Satisfaction Widget

  143. Set up the SmartVote widget

  144. Set up the UserVoice Widget

  145. Set up your Knowledge Base (VIDEO)

  146. Set up your own URL (domain) for UserVoice

  147. Set up your support email address for tickets

  148. Setting up a forum

  149. Setting up Teams for the Contributor Sidebar

  150. Setting up the Feedback Forums

  151. Setup custom Web / Service Hooks

  152. Slack Integration

  153. Stop an upcoming renewal

  154. Stop spam tickets from the same user

  155. Support Tools Integrations

  156. Supporter Fraud Detection

  157. Tag and find tickets quickly

  158. The Benefits of Supporters over Voting Limits

  159. The Leaderboard and how it works

  160. Ticket Backlog Report

  161. Track Article visits with Google Analytics

  162. Track tickets and issues with Ticket Insights

  163. Track visits to your Feedback Forums

  164. Tracking End Users

  165. Turn a ticket into an idea

  166. Turn an idea into a ticket

  167. Turn off (disable) Kudos

  168. Unable to sign in as an Admin

  169. Understanding your SmartVote Poll Results

  170. Undo a Merge

  171. Update the "Home" link/URL on your web portal

  172. Updating ideas and how users are notified

  173. Use a link (custom trigger) to open the UserVoice Widget

  174. Use just SmartVote, the Contact Form or Satisfaction Widget

  175. Use Postman to pass fields for user and accounts

  176. Use the Analysis Export in Google Sheets

  177. Use ticket fields to organize and track tickets

  178. Use Trend Reports to measure an idea's activity over time

  179. User avatars and social media profiles

  180. User Satisfaction Report

  181. Users not receiving replies to tickets

  182. UserVoice Integrations (Product Management)

  183. UserVoice Salesforce Integration

  184. UserVoice site not Loading or Working

  185. Using Custom Terms of Service

  186. Using multiple widgets on the same page

  187. Using the Contributor Sidebar

  188. View/find a copy of past invoices

  189. Voting (legacy feature)

  190. What are Hot Ideas?

  191. What happens to deleted tickets

  192. What is an agent (admin)?

  193. Why do I see anonymous users?

  194. Wrong translation or no translation

  195. Zendesk integration for the Contributor Sidebar

Feedback and Knowledge Base