All articles

← Knowledge Base

  1. Accounts Page and How to Use It

  2. Add an admin (aka an agent) to your account

  3. Add ideas in the Admin Console

  4. Add or edit a Canned Response

  5. Add someone (Cc/Bcc) to a ticket thread

  6. Adding the widget code to your website

  7. Admin License Types

  8. Advanced CSS custom design with <body> classes

  9. Allow users to attach files to their suggestions

  10. Allow Users to Flag Inappropriate Content

  11. Answering Tickets

  12. Answering Tickets via Email

  13. Block a user on your Forum

  14. Broken Images Troubleshooting Guide

  15. Browser Support

  16. Bulk Ticket Actions

  17. Campfire integration

  18. Can I collect anonymous feedback?

  19. Cancel your account

  20. Capturing feedback from users

  21. Change admin (agent) email address

  22. Change billing email address

  23. Change my payment method

  24. Change Plans

  25. Change the email (auto-reply) users receive when submitting a ticket

  26. Change the language of the Admin Console

  27. Change the language of the Widget UI based on the user

  28. Change the language of your web portal

  29. Change the Owner on your Account

  30. Change the subdomain of your UserVoice site

  31. Change your company name

  32. Change your Credit Card information

  33. Changing end user profile information

  34. Choose a default Forum

  35. Classic Widget Developer Documentation

  36. Classic Widget Guide

  37. Close tickets (or keep them open) by default

  38. Collecting Consent from EU Users

  39. Column Definitions for 3.0 Exports

  40. Configuring SAML for UserVoice with OneLogin

  41. Contributor Notifications

  42. Contributor Sidebar Troubleshooting

  43. Create a Ticket for a Customer

  44. Create and use custom statuses

  45. Create Articles

  46. Create Features

  47. Create your signature for tickets

  48. Create, manage and organize internal labels on ideas

  49. Create, organize, and edit Topics for Knowledge Base articles

  50. Credit card charge failed

  51. Customize the HTML/CSS and Javascript of your UserVoice site

  52. Customize your web portal and home page

  53. Dashboard Analytics and what it tells you

  54. Delete a User

  55. Delete my profile/information

  56. Delete your account

  57. Dev Effort Estimates for Features

  58. Developer API

  59. Disable or downgrade my account

  60. Do you have a free plan or any discounts available?

  61. Edit the "Contact Support" link on your UserVoice site

  62. Edit your agent profile

  63. Editing the email footer for tickets

  64. Elev.io Integration

  65. Email is taken - changing an admin email address

  66. Embed videos and images in Knowledge Base articles

  67. Embedded (inline) Widget

  68. Export a user's data

  69. Export data for a set of ideas

  70. Export Features

  71. Export Knowledge Base Articles

  72. Export my data

  73. Export tickets

  74. Export Users

  75. Exported file never arrives

  76. Feature Status

  77. Features Custom Fields

  78. Firewall Configuration for Jira Server Integration

  79. Flowdock integration

  80. Forum Organization

  81. Forum Views and Custom Notifications

  82. GDPR Compliance

  83. Get notifications for comments and ideas

  84. Get notifications for new tickets

  85. Get your Key and Secret from Salesforce

  86. Getting Started with the Contributor Sidebar

  87. Getting Started with User and Account Fields

  88. Go "off duty" as an agent

  89. Have Contributors Create Ideas on an Internal Forum

  90. Hipchat integration

  91. How admins log in with SSO

  92. How do I customize my favicon?

  93. How to add a new forum

  94. How to sign into your UserVoice account (admin console)

  95. How to use Ticket Rules

  96. How users support and rank ideas

  97. Icon Cards Template

  98. Image Cards Template

  99. Impact Ratings for Features

  100. Import articles

  101. Import ideas (suggestions)

  102. Import supporters and requests

  103. Import User and Account Fields from a CSV

  104. Increase User Involvement on Your Feedback Forum

  105. Installing the Contributor Sidebar

  106. Instant Answers

  107. Jira Cloud Integration Setup

  108. Jira Integration Overview

  109. Jira Server Integration Setup

  110. Make your contact form submit into UserVoice

  111. Make your site (and Knowledge Base) private

  112. Managing admin permissions

  113. Managing Feedback for Continued User Engagement

  114. Managing Requests Captured by the Contributor Sidebar

  115. Marketo Integration

  116. Measure customer satisfaction on ticket (support) interactions

  117. Measure the Impact of Ideas with the Analysis Export

  118. Measure your agents and team's performance

  119. Merge ideas

  120. Moderate ideas and comments

  121. Modify your DNS records to emails reach customers

  122. Moving ideas

  123. Multi-language options for your UserVoice site

  124. My account is deactivated

  125. My admins can't log in via SSO!

  126. My Ticket Rules aren't Working

  127. NPS Report

  128. Nutshell Integration

  129. Optimizing articles for Instant Answers

  130. Pardot Integration

  131. Pass custom data through the widget and into the Support Tools

  132. Pass fields for user and accounts with the API

  133. Passing User and Account Fields into UserVoice

  134. Password field disappears

  135. Perform Bulk Actions on Suggestions

  136. Position articles within a Knowledge Base Topic

  137. Prevent bounce notifications and out-of-office auto-replies from cluttering your queue

  138. Prioritizing Features

  139. Privacy Contact for Your Account

  140. Rank and Analyze Your Feedback

  141. Remove an admin (agent) from your account

  142. Remove options to contact support

  143. Reset your password

  144. Salesforce Classic Integration Setup

  145. Salesforce Feedback and Opportunity Integration Overview

  146. Salesforce Integration for Support Tools

  147. Salesforce Integration: Turn new users into leads

  148. Salesforce Lightning Integration Setup

  149. Sample Template Announcing UserVoice to your Users

  150. Save your ticket searches

  151. Scores for Features

  152. Screenshots don't work

  153. Search and Filter Ideas

  154. Search for and sort through tickets

  155. Search not working as expected

  156. Searching articles in the Admin Console

  157. Segment ideas by users, accounts and MRR

  158. Segments for Features

  159. SEO options for your UserVoice site

  160. Set up a private forum

  161. Set up and use SmartVote (legacy version)

  162. Set up categories for your forum

  163. Set up queues (or mailboxes) for tickets

  164. Set up the Contact Form and Instant Answers Widget

  165. Set up the Knowledge Base

  166. Set up the Mobile (iOS and Android) SDK's

  167. Set up the NPS Widget

  168. Set up the Post Idea Widget

  169. Set up the SmartVote widget

  170. Set up the UserVoice Widget

  171. Set up your own URL (domain) for UserVoice

  172. Set up your support email address for tickets

  173. Setting up a forum

  174. Setting up Teams for the Contributor Sidebar

  175. Setup custom Web / Service Hooks

  176. Sign-in Options and Best Practices for your Site

  177. Slack Integration

  178. Spam Filters for Ideas and Comments

  179. Stop an upcoming renewal

  180. Stop spam tickets from the same user

  181. Suggestion Not Found

  182. Supporter Fraud Detection

  183. Tag and find tickets quickly

  184. The Benefits of Supporters over Voting Limits

  185. The Leaderboard and how it works

  186. Ticket Backlog Report

  187. Track Article visits with Google Analytics

  188. Track tickets and issues with Ticket Insights

  189. Track visits to your Feedback Forums

  190. Turn a ticket into an idea

  191. Turn an idea into a ticket

  192. Turn off (disable) Kudos

  193. Unable to sign in as an Admin

  194. Understanding your SmartVote Poll Results

  195. Undo a Merge

  196. Update the "Home" link/URL on your web portal

  197. Updating ideas and how users are notified

  198. Use a link (custom trigger) to open the UserVoice Widget

  199. Use Custom Terms of Service

  200. Use the Analysis Export in Google Sheets

  201. Use ticket fields to organize and track tickets

  202. Use Trend Reports to measure an idea's activity over time

  203. User avatars and social media profiles

  204. Users not receiving replies to tickets

  205. UserVoice Feedback Structure

  206. UserVoice Setup Guide

  207. UserVoice site not Loading or Working

  208. Using a specific widget mode

  209. Using multiple widgets on the same page

  210. Using the Contributor Sidebar

  211. VIDEO - Getting Started with Managing Feedback

  212. VIDEO - Overview of Features

  213. VIDEO - Set up your Knowledge Base

  214. VIDEO - Using the Contributor Sidebar

  215. View/find a copy of past invoices

  216. Voting (legacy feature)

  217. VSTS (VSO) Integration Overview

  218. VSTS (VSO) Integration Setup

  219. What are Hot Ideas?

  220. What is a deleted user?

  221. What is an agent (admin)?

  222. Why do I see anonymous users?

  223. Wrong translation or no translation

  224. Zendesk Integration for the Contributor Sidebar

  225. ZenRep Template

Feedback and Knowledge Base

(thinking…)