Change who tickets are assigned to by default

← Ticketing System

Default assignees are set via a rule, which is a powerful method for affecting tickets before they even get to you. You can change this rule by:

  1. Sign in to the Admin Console.
  2. Click on "Settings" in the Admin Header.
  3. Choose "Tickets" from the drop down menu.
  4. Scroll down to "Rules" and edit the Default rule.
  5. Switching the assignee to whomever you want, save.


Ticketing System

  1. Set up custom email addresses for tickets with email forwarding
  2. Modify your DNS records to ensure ticket emails reach customers
  3. Auto reply for tickets
  4. Answering tickets via email
  5. Organize tickets and create new queues (folders)
  6. Save your ticket searches
  7. Add a canned response
  8. Add a contact to a ticket
  9. Change who tickets are assigned to by default
  10. Changing the To: address when replying to Tickets
  11. Create a ticket for a customer
  12. Stop spam tickets from the same user
  13. Forward all emails from a Gmail/Google Apps account into the system
  14. Get notified by email when a new ticket comes in
  15. Tag and find tickets quickly
  16. Make your contact form submit into UserVoice
  17. Search for and sort through tickets
  18. The Leaderboard and how it works
  19. Where's the pending status for tickets?
  20. Why Google Apps mailing lists don't work for custom email addresses
  21. Will my ticket response be automatically saved as a draft if I navigate away?
  22. Importing Tickets from an IMAP Server
  23. Bulk Ticket Action Instruction Guide

Feedback and Knowledge Base

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