Knowledge Base

  1. Setting up your UserVoice Site 

    1. Customize your web portal and home page
    2. Set up your own URL (domain) for UserVoice
    3. Customize the HTML/CSS and Javascript of your UserVoice site
    4. Change the language of your account
    5. Make your site (and Knowledge Base) private
  2. Best Practices 

    1. Getting Started Guide
    2. The Benefits of Supporters over Voting Limits
    3. Increase User Involvement on Your Feedback Forum
    4. Feedback Organization
    5. Managing Feedback for Continued User Engagement
  3. Getting Started 

    1. Setting up a forum
    2. Set up a private forum
    3. Forum Views and Custom Notifications
    4. How users support and rank ideas
    5. Capture Feedback from Support, Sales or End Users
  4. Managing Ideas 

    1. Updating ideas and how users are notified
    2. Create, manage and organize internal labels on ideas
    3. Perform Bulk Actions on Suggestions
    4. Add (subscribe) users to an idea
    5. Add ideas in the Admin Console
  5. UserVoice Widgets 

    1. Set up the Post Idea Widget
    2. Set up and Use SmartVote
    3. Set up the Satisfaction Widget
    4. Set up the Contact Form and Instant Answers Widget
    5. Change the language of the Widget UI based on the user
  6. Contributor Sidebar 

    1. Getting Started with the Contributor Sidebar
    2. Using the Contributor Sidebar
    3. Installing the Contributor Sidebar
    4. Zendesk integration for the Contributor Sidebar
    5. Setting up Teams for the Contributor Sidebar
  7. User and Accounts 

    1. Accounts Page and How to Use It
    2. Getting Started with User and Account Fields
    3. Passing User and Account Fields into UserVoice
    4. Use Postman to pass fields for user and accounts
  8. Product Management Reporting 

    1. Measure the Impact of Ideas with the Analysis Export
    2. Use Trend Reports to measure an idea's activity over time
    3. User Satisfaction Report
    4. Track visits to your Feedback Forums
    5. Export data for a set of ideas
  9. Getting Started with our Support Tools 

    1. Set up your support email address for tickets
    2. Change the email (auto-reply) users receive when submitting a ticket
    3. Use ticket fields to organize and track tickets
    4. Pass custom data through the widget and into the Support Tools
    5. How to use Ticket Rules
  10. Using our Support Tools 

    1. Answering Tickets
    2. Answering Tickets via Email
    3. Organize and manage tickets (VIDEO)
    4. Tag and find tickets quickly
    5. Turn a ticket into an idea
  11. Getting Started with the Knowledge Base 

    1. Set up your Knowledge Base (VIDEO)
    2. Create, organize and edit Topics for Knowledge Base articles
    3. Position articles within a Knowledge Base Topic
    4. Embed videos and images in Knowledge Base articles
    5. Create Articles
  12. Support Tools Reporting 

    1. Track tickets and issues with Ticket Insights
    2. Measure your agents and team's performance
    3. Track Article visits with Google Analytics
    4. Instant Answers
    5. Ticket Backlog Report
  13. Integrations 

    1. UserVoice Salesforce Integration
    2. Create work items in Visual Studio Online (beta)
    3. Set up the Mobile (iOS and Android) SDK's
    4. Integration (in-app Knowledge Base widget) Integration
    5. Facebook and Twitter integration options
  14. Managing your Account 

    1. Managing admins, agents, and internal users on your account
    2. Change Plans
    3. Change the Owner on your Account
    4. Edit your agent profile
    5. Add an admin (aka an agent) to your account
  15. Troubleshooting Guides 

    1. UserVoice site not Loading or Working
    2. Users not receiving replies to tickets
    3. My Ticket Rules aren't Working
    4. Broken Images Troubleshooting Guide
  16. All articles 

    1. How do I customize my favicon?
    2. Modify your DNS records to ensure ticket emails reach customers
    3. Change the language of the Admin Console
    4. Setting up the Feedback Forums
    5. Browser support

Feedback and Knowledge Base