Knowledge Base

  1. Setting up your UserVoice Site 

    1. Customize your web portal and home page
    2. Set up your own URL (domain) for UserVoice
    3. Customize the HTML/CSS and Javascript of your UserVoice site
    4. Change the language of your account
    5. Make your site (and Knowledge Base) private
  2. Best Practices 

    1. Getting Started Guide for Product Management
    2. The Benefits of Supporters over Voting Limits
    3. Increase User Involvement on Your Feedback Forum
    4. Feedback Organization
    5. Managing Feedback for Continued User Engagement
  3. Getting Started with Product Management 

    1. Setting up a forum
    2. Set up a private forum
    3. Per Forum and Custom Notifications
    4. How users support and rank ideas
    5. Capture Feedback from Support, Sales or End Users
  4. Managing Ideas 

    1. Updating ideas and how users are notified
    2. Create, manage and organize internal labels on ideas
    3. Perform Bulk Actions on Suggestions
    4. Add (subscribe) users to an idea
    5. Add ideas in the Admin Console
  5. UserVoice Widgets 

    1. Set up the Contact Form and Instant Answers Widget
    2. Set up and Use SmartVote
    3. Set up the Satisfaction Widget
    4. Set up the Post Idea Widget
    5. Change the language of the Widget UI based on the user
  6. Product Management Reporting 

    1. Use Trend Reports to measure an idea's activity over time
    2. Track visits to your Feedback Forums
    3. Export data for a set of ideas
    4. Dashboard Analytics and what it tells you
  7. Contributor Sidebar 

    1. Getting Started with the Contributor Sidebar
    2. Using the Contributor Sidebar
    3. Installing the Contributor Sidebar
    4. Setting up Teams for the Contributor Sidebar
    5. Managing Requests Captured by the Contributor Sidebar
  8. Getting Started with Support Tools 

    1. Set up your support email address for tickets
    2. Change the email (auto-reply) users receive when submitting a ticket
    3. Use custom fields to organize and track tickets
    4. Pass custom data through the widget and into the Support Tools
    5. How to use Ticket Rules
  9. Using Support Tools 

    1. Answering Tickets
    2. Answering Tickets via Email
    3. Organize and manage tickets (VIDEO)
    4. Tag and find tickets quickly
    5. Turn a ticket into an idea
  10. Getting Started with the Knowledge Base 

    1. Set up your Knowledge Base (VIDEO)
    2. Create, organize and edit Topics for Knowledge Base articles
    3. Position articles within a Knowledge Base Topic
    4. Embed videos and images in Knowledge Base articles
    5. Create Articles
  11. Support Tools Reporting 

    1. Track tickets and issues with Ticket Insights
    2. Measure your agents and team's performance
    3. User Satisfaction Report
    4. Track Article visits with Google Analytics
    5. Instant Answers Report
  12. Get User Data in UserVoice 

    1. Pull in user data from your CRM and display it in UserVoice
    2. User Activity and Details in UserVoice
  13. Integrations 

    1. UserVoice Salesforce Integration
    2. Create work items in Visual Studio Online (beta)
    3. Set up the Mobile (iOS and Android) SDK's
    4. Facebook and Twitter integration options
    5. Facebook app for Product Management
  14. Managing your Account 

    1. Managing admins, agents, and internal users on your account
    2. Change Plans
    3. Change (update) your Credit Card information
    4. Change the Owner on your Account
    5. Edit your agent profile
  15. Troubleshooting Issues 

    1. UserVoice site not Loading or Working
  16. Advanced Support Tools Implementation 

    1. Measuring Article Helpfulness
    2. Measuring Customer Satisfaction on Tickets
  17. All articles 

    1. How do I customize my favicon?
    2. Modify your DNS records to ensure ticket emails reach customers
    3. Change the language of the Admin Console
    4. Site Settings for UserVoice (Product Management)
    5. Setting up the Feedback Forums

Feedback and Knowledge Base