Product Management

How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!

How can we improve feedback management and help you make strategic product decisions?

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  1. Allow a Client to see all feedback from their company

    It would be great to designate a user that can see all the feedback submitted by a particular company.

    28 votes
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      6 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    • GDPR Compliance

      The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe

      Enforcement date: 25 May 2018

      63 votes
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        2 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
        Started  ·  Alexander Kohlhofer responded

        We have concluded our initial assessment and are now actively working to comply with the EU General Data Protection Regulation. We will update this suggestion as soon as we have additional information and documentation available.

      • Date range for Suggestions View in Admin Console

        Ability to adjust date range for viewing Suggestions in grid view.

        3 votes
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          0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
        • Embedded contributor sidebar

          Have the ability to embed the contributor sidebar to allow seamless integration into custom environments, like internal CRMs

          4 votes
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            0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
          • Don't allow the same user to flag an idea twice

            If a user clicks "Flag this as inappropriate" on the web portal, the link will show as "flagged". But if they refresh the page, they'll be able to click on the "Flag this as inappropriate" link again.

            4 votes
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              0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
            • Forum Access Permissions

              Have user permissions so that where some users have access to a forum, you can either allow them to read the forum, post in the forum, vote and comment, or a combination of these, rather than Open or Closed to all users with access.

              9 votes
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                1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
              • Comment shouldn't disappear without an error message

                Some comments disappear instantly after posting. User cannot see any error message, and got no idea what might be wrong. He just see that his comment is gone after refreshing a page. This looks like a bug for user, and this is quite user-unfriendly.

                I've contacted uservoice support, and they said it's their automatic spam detection system. OK. But still it would be nice to show some error message ("Sorry, we think it's spam") or something.

                --------------------
                More specifically, I've tried to submit the a comment on this page:
                https://www.skypefeedback.com/forums/299913-generally-available/suggestions/32800276-automatically-set-my-location

                1. At first (chrome 63) it looked like it was…

                2 votes
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                  2 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                  • option to notify user when feedback is posted on their behalf

                    We would like a checkbox in the sidebar similar to the "Subscribe customer to future status updates" checkbox that will send a notification to the user letting them know that feedback has been captured on their behalf with a link to the suggestion. Something along the lines of "Notify user that their feedback has been captured." Many of our contributors end up emailing a link to the suggestion to the user manually, but it would be nice to have the option to automate this.

                    1 vote
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                      0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • hkhkh

                      idea

                      1 vote
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                        0 comments  ·  Features  ·  Flag idea as inappropriate…  ·  Admin →
                      • jaynechilton@sbcglobal.ne

                        tell me where the survey is

                        1 vote
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                          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • Contact me ASAP

                          I need to get in touch with outlook.com support ASAP. I am whistle blower and my account has been compromised. 323-603-9437

                          1 vote
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                            0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
                          • See the number of requests on a suggestion

                            In the Feedback grid, you can see the number of comments or supporters on a suggestion.

                            It would be useful for some use cases to also see the number of requests on a suggestion (could include multiple requests from the same user email address).

                            8 votes
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                              1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                            • Return to current suggestion page context after editing suggestion

                              scenario:
                              admin/feedback/suggestions context.
                              several pages of suggestions displaying 20 at a time
                              Edit a suggestion on the second or later page (e.g., to set a different category).
                              After edit, and clicking on the main suggestion page, the page refreshes and returns me to page 1 (suggestions 1-20).

                              Please to not return to page 1. stay on current suggestion page context.

                              1 vote
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                                0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                              • Salesforce Integration Improvement

                                We integrated Salesforce with UV, but we want the correspondence to show in the email log rather than in cases. That way when we talk to clients, we can clearly see all communication that we've had with them. It is a pain to go into the case and read the case comments (which are the emails that were sent).

                                1 vote
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                                  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                                • Faur gianina mihaela

                                  Faur gianina mihaela.

                                  1 vote
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                                    0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Have a "pricing" page

                                    Your website doesn't have a "pricing" page (either that, or it's intentionally hidden in an obscure place, but I would expect it to be in the dropdowns of the main, top menu)..

                                    It would be great if you would have something like that instead of "contact our sales team". No offense but I want to have a quick, rough estimate how much this would cost me, and I don't want to send emails around just for that. It's a common practice and an expected piece of information in 2017.

                                    18 votes
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                                      2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow SmartVote to provide Yes/No (or A/B) of a single issue

                                      Expand the SmartVote polling functionality to include Yes/No voting on a single issue.

                                      This would allow me to seek more immediate feedback on an issue compared to the up/down voting of the forum. The poll would be a single issue, with two possible responses. (Or more, if you want to get fancy...especially if one of those vote responses is "Not interested" or "Not applicable to me.")

                                      3 votes
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                                        0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Don't use uvts cookie in widget until user opens the widget

                                        When a user loads a page where the UserVoice widget code is embedded, a utvs cookie is immediately set.

                                        While this cookie is GDPR compliant and contains no PII, some customers would prefer that cookie not be set unless the user opens the widget.

                                        2 votes
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                                          0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • track users by phone number

                                          Instead of requiring email addresses, allow us to track them by phone number as well

                                          2 votes
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                                            0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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