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General Feedback

How should we improve our feedback and product management tools?
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  1. Add custom questions for users to fill out when creating an idea

    When a user goes to create an idea, they only have to give a title. Often Product Teams want to ask their users for additional details and be able to make these fields required.

    This allows Product Managers to get the full details they need from users when they post an idea, and limits them needing to follow up for more information.

    361 votes
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    56 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.

  2. Make the Salesforce Integration Compatible with Cases

    Very similar functionality to the Fb & Opportunity Integration that you already have, but instead, for cases.

    The integration should show the status of th Case in UserVoice.

    27 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. ServiceNow Integration

    Please create a similar integration to that of Jira and Azure DevOps for ServiceNow.

    6 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Flag Idea as Important Enhancements

    Hi there,

    The new ability for users capturing Feedback to flag an idea as important is awesome! It would be great if we could extend this functionality in a couple of ways:


    1. Add ability for admin users to remove flags once they have served their purpose.

    2. Add the ability for admin users to set this flag on ideas already submitted for internal communication processes.

    Thanks for considering!

    4 votes
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  5. Contributor Console missing Contributor Sidebar capabilities

    Contributor console has an option for capturing feedback, which is supposed to be used instead on the classic Contributor sidebar. But the experience is not the same, fields are not the same, and the Private commenting option which was one of the most important features of Contributor sidebar is missing.

    7 votes
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    4 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all,

    Thanks for the feedback and support of this idea.

    Upon rollout of the Contributor Console, this feedback helped us identify that we did not make it clear enough that the feedback captured from the Contributor Console is private.

    That is, like with the contributor console, feedback associated to ideas on behalf of customers from the Contributor Console is always private.

    We are working on a few updates to help make this more clear moving forward.

    Thanks again.

  6. Mentions in Public Comments

    The new ability to @mention admins within internal comments is great! As a corollary, it would be great if end users could @mention each other in public comments. This would enhance public discussion, allow users to directly interact with one another. Thanks for consideration!

    3 votes
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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  7. Support for Linking UserVoice Ideas to Multiple Azure Dev Ops Instances

    Enable linking of UserVoice Ideas to multiple Azure Dev Ops (ADO) instances. Under this design you would be able to select one of a predefined set of valid ADO instances, and then enter the ADO Work Item ID.

    There could be an option to define a 'default' ADO instance, where you simply need to enter the Work Item ID as per current functionality. If you want to enter a ADO Work Item ID for another ADO Instance, you would need to override the default ADO Instance to specify which (alternative) instance you want and then enter the ADO Work Item…

    12 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Email end users a summary of updates and activity

    Similar to the Admin Digest Email, send end users who have participated in UserVoice forums/widgets updates on the latest news from the product team.

    6 votes
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    3 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  9. Automate exports of Activity Reports

    For example, be able to use the API to send an export of this report to a particular email address.

    2 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  10. Default screen for IDEAS & LOGIN to show the ideas, not a dashboard

    When I login as Admin or click on IDEAS tab in Admin Console, I am taken to Insights. This screen is a long, slow loading page full of data and images.
    https://humana-sales.uservoice.com/admin/v3/views/insights

    I would much prefer to view the more functional screen. If I want to view reports, I will view reports.
    https://humana-sales.uservoice.com/admin/v3/views/manage

    This adds time to my every visit.

    7 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

    We’re working on updated navigation to alleviate this problem.

    In the meantime, did you know that every UserVoice screen (including the settings for filters and sorts) can be bookmarked? Hopefully a bookmarked URL is a reasonable short term workaround while we get this inconvenience sorted out.

  11. Vote for Ideas from Slack

    I would like to be able to vote for ideas and suggestions directly from the UserVoice App in Slack. This way I can easily submit ideas, share the submission messages, and vote for ideas without leaving Slack.

    9 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Global Idea Search In the UserVoice Admin Console

    As a user, I'd like to search for an idea without having to go back to the idea grid so that I can stay in the context of the page I'm on when I decided to search for an idea.

    10 votes
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    6 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow custom fields to be used as "Amount" field in Feedback and Opportunity integration

    If you don't use the "Amount" field from out-of-the-box SF implementations, the feedback and opportunity integration can't display data for Revenue on opportunities.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow reporting of Salesforce Connector data with data in idea grid

    Currently, the data from the Salesforce connector can only be analyzed in the Account Insights report, which means you aren't able to use it alongside other data and custom fields in the idea grid view.

    2 votes
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    0 comments  ·  Customer Traits & Segmentation  ·  Flag idea as inappropriate…  ·  Admin →
  15. markdown in comments

    Would love to see Markdown extended to comment threads. I understand that it's already supported in the main description, but any followup comments (maybe even another user suggesting a different snippet of code) doesn't get the same formatting as a description.

    3 votes
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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ability for end-user to delete all UV profiles

    Provide a landing page and/or endpoint to allow an end-user to delete all UV profiles after verifying their email

    15 votes
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    0 comments  ·  Systems and Architecture  ·  Flag idea as inappropriate…  ·  Admin →
  17. Set default Domains for Accounts

    The (optional) feature we have to automatically generate and assign accounts by email domains is unintuitive and limited to a single domain per account.

    Admins should be able to configure Accounts with one or more domains for users to be automatically assigned. This should be configurable via the Salesforce Connector, CSV import, and a setting in-app.

    2 votes
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    0 comments  ·  Customer Traits & Segmentation  ·  Flag idea as inappropriate…  ·  Admin →
  18. 2 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  19. Choose which accounts are synced in the Account Insights Salesforce Connector

    When syncing accounts from Salesforce to UserVoice, give the option to ignore specific accounts.

    2 votes
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    Tell Us More  ·  0 comments  ·  Customer Traits & Segmentation  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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