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General Feedback

How should we improve our feedback and product management tools?
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  1. Flag Idea as Important Enhancements

    Hi there,

    The new ability for users capturing Feedback to flag an idea as important is awesome! It would be great if we could extend this functionality in a couple of ways:


    1. Add ability for admin users to remove flags once they have served their purpose.

    2. Add the ability for admin users to set this flag on ideas already submitted for internal communication processes.

    Thanks for considering!

    9 votes

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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add custom questions for users to fill out when creating an idea

    When a user goes to create an idea, they only have to give a title. Often Product Teams want to ask their users for additional details and be able to make these fields required.

    This allows Product Managers to get the full details they need from users when they post an idea, and limits them needing to follow up for more information.

    369 votes

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    57 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.

  3. Localization of new password-less auth experience (magic link)

    Provide for the localization of the new authentication experience (magic link) into the end-users' preferred language.

    3 votes

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    0 comments  ·  Authentication  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make the Salesforce Integration Compatible with Cases

    Very similar functionality to the Fb & Opportunity Integration that you already have, but instead, for cases.

    The integration should show the status of th Case in UserVoice.

    30 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. ServiceNow Integration

    Please create a similar integration to that of Jira and Azure DevOps for ServiceNow.

    9 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Support for Google Analytics 4 (GA4)

    Please add further Google Analytics support so that we can use GA4 alongside Universal Analytics: https://support.google.com/analytics/answer/9744165?hl=en

    4 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. OR operator in Idea views and filters

    So you can see all ideas in that are in a certain forum OR have a certain label

    4 votes

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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  8. 3 votes

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    1 comment  ·  Systems and Architecture  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to search for Ideas by unique ID number

    each suggestion created in UserVoice gets its unique ID, but it is not a visible and searchable field. We would like to be able to search for ideas by ID number in the admin console

    2 votes

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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow reporting of Salesforce Connector data with data in idea grid

    Currently, the data from the Salesforce connector can only be analyzed in the Account Insights report, which means you aren't able to use it alongside other data and custom fields in the idea grid view.

    4 votes

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    0 comments  ·  Customer Traits & Segmentation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Widget for Desktop Application

    We would like to be able to embed the widget in our desktop application, if the widget was ".net" we would be able to leverage this feature.

    2 votes

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    0 comments  ·  Feedback Widgets  ·  Flag idea as inappropriate…  ·  Admin →
  12. Publish DMARC for our sending domains

    So our customers can be confident that our emails are not being spoofed, and they can whitelist or domains to ensure deliverability.

    2 votes

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    0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  13. Default screen for IDEAS & LOGIN to show the ideas, not a dashboard

    When I login as Admin or click on IDEAS tab in Admin Console, I am taken to Insights. This screen is a long, slow loading page full of data and images.
    https://humana-sales.uservoice.com/admin/v3/views/insights

    I would much prefer to view the more functional screen. If I want to view reports, I will view reports.
    https://humana-sales.uservoice.com/admin/v3/views/manage

    This adds time to my every visit.

    11 votes

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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

    We’re working on updated navigation to alleviate this problem.

    In the meantime, did you know that every UserVoice screen (including the settings for filters and sorts) can be bookmarked? Hopefully a bookmarked URL is a reasonable short term workaround while we get this inconvenience sorted out.

  14. Mentions in Public Comments

    The new ability to @mention admins within internal comments is great! As a corollary, it would be great if end users could @mention each other in public comments. This would enhance public discussion, allow users to directly interact with one another. Thanks for consideration!

    4 votes

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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  15. Provide a lighter URL to go to an Idea

    There is already a URL provided for a direct access to an idea: //domain.uservoice.com/forums/FORUM/IDNUMBER.
    Could you provide a link without having to know the forum where the idea is discussed, like : //domain.uservoice.com/ideas/IDNUMBER ?

    1 vote

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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make it work

    Copy gmail email

    1 vote

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  17. Get vote count in Jira export

    I love the Jira integration. However, when I export my backlog in Jira, I can't see the number of votes so it makes it impossible to give a top 10 of my customer needs from Jira. We do this from UserVoice and from Jira to compare since Jira contains other information and other sources of client feedback that UserVoice does not. We need the integration to breakdown the link to be able to export the votes and name in different columns.

    3 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Items that need tidying up needs a filter to choose a timeframe

    I love the Ideas that Need Tidying Up section. However, 6 months is a little long for us. Can we get a filter on it to choose our time frame for different situations?

    1 vote

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    1 comment  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote

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    0 comments  ·  Roadmap  ·  Flag idea as inappropriate…  ·  Admin →
  20. Report on Total Number of NPS Surveys Sent

    We would like to better understand the total # of NPS surveys sent out, so that we are better able to understand the response rate of our NPS surveys.

    1 vote

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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
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