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General Feedback

How should we improve our feedback and product management tools?
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  1. Capture custom metadata on feedback, support and comments

    When a user supports, comments on and creates an idea, Product Managers need the full context on the feedback at that point in time. This can include the device and OS at the time of submission, their product version, the page they were on, screen size or other internal data points, etc.

    This data should be captured and saved against the idea so admins can see, not just who submitted/supported/commented on an idea and their traits (if they're being collected), but also important details surrounding the context of the idea.

    45 votes
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    In Discovery  ·  2 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  2. Use Markdown in Status Updates

    We love that we can use markdown in idea descriptions. However, it appears it has cannot be used in Public status updates. We would like the existing functionality expanded to other public facing updates.

    6 votes
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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add custom questions for users to fill out when creating an idea

    When a user goes to create an idea, they only have to give a title. Often Product Teams want to ask their users for additional details and be able to make these fields required.

    This allows Product Managers to get the full details they need from users when they post an idea, and limits them needing to follow up for more information.

    31 votes
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    2 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  4. Email customers when they submit their idea

    Customers are used to receiving comms when they complete an action.

    For example, placing an order, writing a review (e.g. Tripadvisor), contacting customer care.

    Please can we email customers to confirm that we've registered their idea & provide a link to their idea?

    People love reading their reviews and being able to see if people have the same idea. Let's make it more engaging for our customers!

    5 votes
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    1 comment  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  5. Slack integration--search for and link ideas in Slack threads

    Currently you can only search for an idea using the Slack integration in the main message field of a channel. We REALLY need to be able to use the /uservoice-search command within a thread on an existing message so that when an internal team member asks a question related to an existing UV idea, we can easily link them to the existing idea in the thread of that original message.

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to see who else is viewing an idea

    The ability to see who else is viewing new ideas/suggestions would be extremely helpful. This functionality would help to ensure there is minimal duplication of work effort.

    Thanks for your consideration!

    5 votes
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  7. Slack Integration for Private Channels

    Provide the ability to stream UserVoice events to a private Slack channel

    3 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow users to allocate priority across their already supported ideas

    For example, each user gets 100 "feedbucks" (still working on that term) that are by default evenly distributed across all their already voted on suggestions. User can then adjust their points to highlight certain suggestions with a higher priority.

    So I could vote up 50 ideas, and my $100 would by default be split to $2 per idea. If I vote for another idea, the split would be cut down to ~$1.96 per idea, but could at any time redistribute my $100 according to priority. No limits to votes, but secondary metric to allow me to communicate priority.

    Having the…

    40 votes
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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to move comments from one idea to another

    Our users sometimes comment on one idea and it should be a comment on another. We would like a way to move a comment from one idea to another idea.

    4 votes
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to create multiple roadmaps

    Need to have many roadmaps for different products that are externally shareable. Not just one roadmap where the user has to select filters.

    6 votes
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    0 comments  ·  Roadmap  ·  Flag idea as inappropriate…  ·  Admin →
  11. Display Suggestion Description on Feature Card

    As an admin, I'd like to see the description of the linked suggestion on the roadmap feature

    7 votes
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    0 comments  ·  Roadmap  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow users to upload their own profile pic

    Be given the option to upload a photo rather than having to use the gravatar service.

    19 votes
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    2 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability for customers to see all their ideas in one place

    Ability for customers to see all their ideas in one place so they can track the status of everything they have submitted.

    4 votes
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    1 comment  ·  Web Portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. Include Attachments on Internal Notes

    Currently attachments can be added to Status Updates as well as comments, we would like the ability to include attachments for internal notes. Sample Use Case: when drafting a mock-up of something such as a UI change that is not yet ready for public feedback, but should have eyes on it by other members of the Product Management or Development Staff.

    2 votes
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  15. Respect Line Breaks in Internal Notes.

    Respect Line Breaks in Internal Notes.

    Internal notes styling should respect line breaks like comments do. When leaving notes for internal members, it can difficult to understand the message being conveyed because it's all smushed together in one block.

    2 votes
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  16. Admin invitations should redirect to /admin/signin

    When admins accept invitations, they are redirected to the end-user sign-in on the web portal.

    In some cases, admins aren't able to sign-in with SSO while end users can.

    If the account has the site restricted to SSO authentication, the admins won't be able to authenticate accept the invitation

    2 votes
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    0 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add option for 6 months on Inactive filter

    Add an option for 6 months in the Inactivity filter on the Ideas page

    2 votes
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  18. Count suggestion creation as customer activity

    A suggestion being created doesn't always count as "Customer Activity" when using the "No Customer activity" filter.

    This can result in suggestions that have been created within the year showing up in "No Customer activity in the past year" if the suggestion was were created via the API, contributor sidebar or imported.

    5 votes
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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ability to Batch/Bulk update ideas by Feature

    We would like to batch/bulk update linked ideas as the Feature moves through the Roadmap to keep our users updated.

    Currently we need to open each idea individually and update. This is especially problematic since there is not a link to the linked ideas if there aren't comments, so we have to search to find them, and update individually.

    2 votes
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  20. Permanently Delete Suggestions

    -Allow permanent deletion of Suggestions

    -Permanently purge soft-deleted Suggestions (potentially on a cadence)

    4 votes
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    2 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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