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How should we improve our feedback and product management tools?
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88 results found

  1. 2 votes

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  2. Require Contributor Console Forum Without Default

    When a contributor is creating an idea, the ‘belongs in forum’ is a little small, and we are finding the users are not prompted well enough to select the correct forum. We defaulted to our internal forum, which is fine. BUT, is there a way to not set a default in this page and force the contributor to select a forum?

    2 votes

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  3. stack rank ideas by importance

    Placing a importance high, med, low is great. But too often you get individuals that will rank everthing as "high" to force a priority on their ideas. Ideally it would be great if there was a way for product management to select a set of ideas and ask customers to stack rank them or assess priority of each idea based on a pool of points.

    There are many techniques out there that help support this. For example, instead of stack ranking. Give every voter 100 points and ask them to apply those points to a group of ideas. This could…

    1 vote

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  4. Reformat contributor notifications to the old format that contained user information

    Can you please bring back the old contributor notification email back where it contained:
    * The text of the feedback that you captured from the customer
    * The page you were on when you captured the feedback
    * The customer's name, email address, and account
    * If the user notified of the status update?

    This was so helpful for our CSM/AM agents to see who from the customers base they need to follow up with when a feature is released.

    Now we don't see this great format with the emails attached to the feature released notification, but we really want…

    1 vote

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  5. Admin console refreshes all the page’s layout whenever a label is assigned

    Since the console got a redesign, it became slow and unruly. Loading labels list is slow, and checking a label from the list forces all the comments below the 'dialog' to update and reload. It all blinks and rebuild each time, for each label assigned. Was not a problem before redesign.

    1 vote

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  6. Flagging an idea as important in the admin portal behaves differently than any other console

    If you flag an idea as important in the admin portal, it only associates this activity with the admin who placed the flag. If you do it elsewhere (console, sidebar, contributor dashboard) then it is associated with the user/account that it is being flagged on behalf of. We would like to be able to do this from the admin console as well.

    1 vote

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  7. Show Internal Status updates in Internal Comments

    Show internal status updates in the Internal comments tab so they don't get lost amongst the All Activity tab that includes a large volume of customer comments

    2 votes

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  8. Public Status Text Colour

    Hi,

    The current problem I am facing is that I am allowed to choose colours to the public status background but not the text colour. I have add a custom CSS to change the text colour for the portal (perfect) but when I see the status in the Idea Insights page the text is white. =/

    Can I have an option to set the text-colour of the public status that would be applied to the public portal and my Idea Insights page?

    2 votes

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  9. The ability for internal team members to upvote an idea on behalf of a customer without needing to add additional feedback

    Currently, feedback needs to be added when upvoting an idea on behalf of a customer. If the current idea already includes everything and no additional feedback is needed it would be nice for the ability for internal teams to just upvote the idea on behalf of a customer instead of adding something repetitive if it is not needed.

    2 votes

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  10. Contributors to add importance rating on behalf of customer

    Ability for contributors to add the weighted average importance to an idea on behalf of a customer when capturing feedback

    26 votes

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    The new Chrome Extension that's on the way includes the ability to capture both importance ratings and attachments right from the browser.


    Look for it in just a few weeks!

  11. "Create New Idea" button on Sidebar to be larger and more visible

    The create new idea link at the bottom of the similar ideas search on the sidebar is too small. It would be great if this option can be larger and more visible so contributors do not miss it

    1 vote

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  12. Select multiple forums/statuses in menu of Advanced Filters/Filters etc. using command/ctrl + shift

    Similar to selecting multiple cells in Google Sheets, it would be convenient to auto-select in between the two clicks for content populating the Advanced Filter/Filter lists.

    1 vote

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  13. Enhance Salesforce opportunity sidebar to give contributors the option to create a new idea first

    Make improvements to the salesforce opportunity sidebar so that account executives can have the choice of first leading with creating a new idea rather than collecting private customer feedback

    1 vote

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  14. Ability to See Voter Names on Ideas in the Contributor Console

    Enable a view to see the individual names of who has voted on each idea

    2 votes

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  15. Contributors see all feedback from their assigned accounts

    Ideally, customer facing teams like Customer Success & Account Management should be able to see all of the feedback that the customers they own the relationship of- in one place

    16 votes

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  16. Translation of ideas within the contributor sidebar

    Translation capabilities within the contributor sidebar and console

    2 votes

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  17. Internal user region and idea

    The ability to see the internal users (contributors) region to know which team from our international contributors have captured feedback and to track trends

    3 votes

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  18. 1 vote

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  19. 2 votes

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  20. Capture Feedback on Multiple Users at Once

    Ability to capture feedback on multiple end-users at once

    8 votes

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