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General Feedback

How should we improve our feedback and product management tools?
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  1. Public idea link when capturing feedback

    When capturing feedback via the contributor sidebar, we link feedback to an existing suggestion, or create a new suggestion.

    I would like to have a shortcut to copy the public permalink to the linked suggestion so that I can easily share this with the customer, rather than clicking through the admin console to get the web portal link.

    3 votes
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  2. Formatting for Feedback

    Provide a WYSIWYG editor or rich-text formatting (including hyperlinks) for feedback gathered via the contributor sidebar.

    1 vote
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mitigate against duplicate feedback requests

    If the same Contributor is capturing the same piece of feedback, logged on behalf of the exact same user, do not allow submission, and give some indication that this has already been captured.

    1 vote
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  5. Report for Requests by Team

    Create a report of Requests filtered by Teams configured for the Contributor Sidebar.

    Would be in the following locations:
    Idea → Insights & Activity → Filter to include "Requests" → add filter for Team

    Suggestions → Forum/Saved View → Activity & Moderation → Filter to include "Requests" → add filter for Team

    3 votes
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make idea description mandatory in the Contributor Sidebar

    When contributors create ideas, make it mandatory for them to enter a description. This way Product Managers can make sure they get the necessary details when Contributors create ideas.

    7 votes
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  7. Limit Contributors to Specific Forums

    Limit which forums Contributors can post to, and set their permission for forums by team. Currently Contributors can post ideas to any open forum on an account.

    3 votes
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  8. Submission Confirmation For Contributors

    As a contributor, I would like to receive confirmation that an idea I've submitted via sidebar has been created and is live in the forum.

    2 votes
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  9. Follow updates for everything an account supports

    It would be great to follow accounts, so that when an update occurs for anything a user on an account is associated with, I can be aware as well.

    4 votes
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    1 comment  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  10. Create a full-page view for the Contributor Sidebar

    Is there a way to use uservoice without using the sidebar browser plug in? I find it hard to search and track submissions and I prefer a web page layout.

    3 votes
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  12. Option to subscribe users without linking feedback to a suggestion

    When capturing feedback with the sidebar, it would be helpful to be able to subscribe the user to future/potential status updates, even if I'm not linking the feedback to a suggestion when I capture it.

    1 vote
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  13. Enable "blocker" feature on a per-user basis

    We would really love to use the "blocker" feature when capturing feedback with the Contributor Sidebar and Salesforce integration. However, with a few different teams utilizing the sidebar, and each of those teams having a different definition of what a "blocker" is, we worry we may get suggestions marked as "blockers" for a a number of different reasons.

    It would be INCREDIBLY helpful to us if we were able to enable the ability to mark a suggestion as a "blocker" on a per-user basis. That way we could ensure that each user with the "blocker" feature enabled is working off…

    7 votes
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  14. Option to notify user when feedback is posted on their behalf

    We would like a checkbox in the sidebar similar to the "Subscribe customer to future status updates" checkbox that will send a notification to the user letting them know that feedback has been captured on their behalf with a link to the suggestion. Something along the lines of "Notify user that their feedback has been captured." Many of our contributors end up emailing a link to the suggestion to the user manually, but it would be nice to have the option to automate this.

    7 votes
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  15. 8 votes
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    2 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  16. Sidebar Linking Ideas Should Add User's Idea as Comments on the linked Idea

    When using the Sidebar, we're asked to get the client's idea in the Private section which is visible to Admins on the Uservoice portal and then link to an existing idea if it's close enough. This is a fantastic model to avoid duplicate postings and to ensure we have an accurate number of supporters for any given idea. However, my client's idea may be slightly different or have a different outlook than the currently posted Idea I'm linking to.

    Current functionality will allow me to add private comments on behalf of a user to an existing idea and subscribe that…

    4 votes
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    2 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  17. Search ideas in the sidebar without having to create a new idea

    I would like to be able to run a quick search of the ideas in my forum from the contributor sidebar. Currently I can only search for ideas from the sidebar while capturing a customer request.

    21 votes
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    2 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  18. Mobile Enabled Contributor Sidebar

    Allow mobile sales people to submit customer feedback via their phone or iPad via Contributor Sidebar.

    5 votes
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    1 comment  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  19. In Zendesk app, show status of requests captured against it

    It would be helpful if the zendesk ticket could see the status of the request captured against it.

    2 votes
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  20. Contributor Sidebar functionality with Intercom

    Would like for the contributor sidebar to not pop up in a separate window when on the intercom page. It should pop up in line for the best experience.

    2 votes
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
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