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General Feedback

How should we improve our feedback and product management tools?
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  1. Contributor Console missing Contributor Sidebar capabilities

    Contributor console has an option for capturing feedback, which is supposed to be used instead on the classic Contributor sidebar. But the experience is not the same, fields are not the same, and the Private commenting option which was one of the most important features of Contributor sidebar is missing.

    7 votes
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    4 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all,

    Thanks for the feedback and support of this idea.

    Upon rollout of the Contributor Console, this feedback helped us identify that we did not make it clear enough that the feedback captured from the Contributor Console is private.

    That is, like with the contributor console, feedback associated to ideas on behalf of customers from the Contributor Console is always private.

    We are working on a few updates to help make this more clear moving forward.

    Thanks again.

  2. Contributors Post Ideas Anonymously

    When capturing a new idea through the Contributor sidebar, we would like the idea to be from an anonymous user, not a post from an internal team member. We don't want it to look like our employees are complaining about the product.

    2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Suggest More Ideas when capturing feedback in the Contributor Console

    When capturing feedback via the Contributor Console, only three ideas are displayed, even if many more ideas are a good match for the terms. Display more ideas.

    1 vote
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  4. Capture feedback by forwarding an email to UserVoice

    So I can quickly forward feedback from my email client to UserVoice

    2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. 2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  6. View all ideas & internal information from console

    We want our internal teams to be able to easily see all ideas and the relevant internal information (internal comments/statuses etc) through the contibutor console.

    Right now the only available views are ideas that the team member has added feedback to / created or status updates - otherwise they are forced to use the search function.

    We want our business units to be able to browse ideas like someone can on the web portal but see internal information.

    1 vote
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. Roadmap movement

    It would be great to see Roadmap movement like the user activity. When you click on Road map it would be helpful to see both the Roadmap itself and then an activity log of movement on the Roadmap.

    3 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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  10. Default forum when capturing feedback in sidebar

    Instead of having to select any of the forums on the account, allow a forum to be set as a default per user.

    1 vote
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  11. Searching for Multiple Accounts with Same Name

    In cases where you're integrating with Salesforce for user and account data, searching for an account name may result in multiple accounts with the same name being returned. Currently there's no way to tell which account has the feedback so it becomes a painful guessing game. Returning the number of supported ideas with the account name in the search results would be useful for clicking on the right one.

    1 vote
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  12. Contributor Console needs export capabilities

    Love the new console - makes things much easier.

    What we really need though is a way for contributors to export lists for different accounts within the contributor console.

    This allows our field reps to more easily review the supported ideas for our accounts during quarterly review business calls.

    2 votes
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  13. Contributor Console: Filter Status Update by Product Area or Forum

    Ability to filter the public status updates by Forum. Sometimes you want to see updates for a specific product (our forums are product based).

    Additionally, we have some internal forums that would be nice to filter out of this view.

    2 votes
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  14. Contributor Console: Include Account Name on Activity Page

    When on Your Activity page, include the Account name when capturing feedback for a user. "You captured feedback for Jane Doe from UserVoice". Link to the Account feedback.

    Sometimes the account is more important than the person and you may forget what company that user belonged to. So this would be helpful context.

    2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. Contributor Console: Roadmap doesn't take up enough of available space

    The Roadmap only shows 3.5 columns in my view; meanwhile, almost half the screen real estate is still available. Seems like a bug.

    2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  16. Contributor Console: Internal Roadmap Scroll not visible by default

    The left/right scroll for roadmap is not shown in my view without having to scroll down to see it. Usability issue.

    2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  17. Global page of all UserVoice feedbacks

    [en][Bing Translate]
    Global page of all feedbacks that I as a user enter so I can see and analyze all my feedbacks in UserVoice.

    [pt-br]
    Página global de todos os feedbacks UserVoice

    Página global de todos os feedbacks que eu como usuário inserir para que eu possa ver e analisar todos os meus feedbacks no UserVoice.

    1 vote
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  18. Let agents filter by category in the Zendesk sidebar app

    Today, agents can filter ideas in the Zendesk sidebar app by Forum, and they can do a text search within those. It would be awesome if once they select a forum, they could also filter by the categories in that forum. This would help them find the right idea if a text search produces a lot of results.

    1 vote
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Default Forum based on Brand in Zendesk sidebar app

    We have different Uservoice forums for each of our brands. When agents capture feedback from the Zendesk sidebar app, they manually select the forum corresponding to the brand on that ticket. It would be awesome if we could have the Uservoice forum already selected for that brand to save agents a step.

    1 vote
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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