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How should we improve our feedback and product management tools?
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  1. New Activity Report needs filters by Forum at the top level, to go with Time period.

    When looking at the new Activity Report, you can filter by TIME PERIOD (last 30,90,365) but also need other filters such as a way to focus on specific forums and not the site as a whole.
    That would allow you to view all of this rich data insight in a focused way: Idea activity overview | Status updates | Activity by forum | Activity by source | Site traffic

    8 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks Mark – This is something we know is important. We’ll definitely be implementing the ability to select Forums/Categories as filters on insights, but we didn’t want to hold up release to start getting feedback.

    Thanks a lot for checking it out and for the early feedback!

  2. Ability to change time range view on Insights Report

    Would like to be able to choose from 30 - 365 days as same functionality as the Activity Report

    3 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello?,

    We’d love to hear a little more about how you’d want to use custom date range filtering on the Idea Insights report.

    Today, the Idea Insights report give you a snapshot of activity in the last 30 days (chatty, trending, this just in) as well as last 6 months (inactive, no status updates in a while).

    Is the goal to customize the date range of one of these section? Both?

    Thanks in advance.

  3. Custom time period filter for Activity reports

    Time period filter should be customizable. Not just 30/90/365 days. We need to choose 1. and last day of a month when doing monthly reports otherwise its useless for us :(
    The idea is good and we like it but we don't always have a time to check the Activity at the beginning of the month to see the last 30 days

    Petr from Skype & MS Teams

    2 votes
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    1 comment  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  5. Default screen for IDEAS & LOGIN to show the ideas, not a dashboard

    When I login as Admin or click on IDEAS tab in Admin Console, I am taken to Insights. This screen is a long, slow loading page full of data and images.
    https://humana-sales.uservoice.com/admin/v3/views/insights

    I would much prefer to view the more functional screen. If I want to view reports, I will view reports.
    https://humana-sales.uservoice.com/admin/v3/views/manage

    This adds time to my every visit.

    1 vote
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

    We’re working on updated navigation to alleviate this problem.

    In the meantime, did you know that every UserVoice screen (including the settings for filters and sorts) can be bookmarked? Hopefully a bookmarked URL is a reasonable short term workaround while we get this inconvenience sorted out.

  6. End User Stats

    As an admin or contributor, I'd like to get a weekly email with a summary of this week's ideas to help me drive adoption of the web portal externally, rewarding power users for their engagement. For example, total requests per user and account in a given time period.

    1 vote
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  7. Export external accounts to CSV

    You can export all users from UserVoice from the "Users" tab, offer the ability to export all accounts from the "Accounts" tab.

    1 vote
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  8. Drill down reporting to the User/Account Level

    Ability to see within the UI - Users or Accounts who have submitted (created) the most ideas.

    2 votes
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  9. Choose what data is included in the exports

    Need an easy export based on the filter and columns I might have selected in the suggestion view. Currently I get an export which is a full set of columns that are useless.

    31 votes
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    4 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to see the number of Zendesk Requests tied to an idea

    count number of zendesk requests attached to an idea

    3 votes
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  11. Report by label

    Ability to create charts and reports that show distribution of ideas across labels to understand areas of high/low user satisfaction.

    4 votes
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  12. Account(s) Specific Reporting or Email Digest

    CSM's are mostly concerned with their accounts. It would be nice to have a report/email generated with Ideas specifically submitted by accounts they manage.

    2 votes
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  13. Private Forum Invitations Export

    Provide a CSV export for private forum invitations

    2 votes
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  14. Admin Engagement and Activity Data/Export

    Surface data so program leaders can measure Admin engagement and activity in UserVoice

    2 votes
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  15. Page view analytics by forum

    Can we see reporting on the number of page views by forum

    1 vote
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  16. Include Merged Ideas in Export

    When exporting report of ideas into a excel version i would also like to get the field (true/false) if the idea is merged or not, currently there is no option and you need to export twice (using public status filter active and the merged) and then get into the work to run a lookup function edit to find the merged ideas from the active ideas set

    1 vote
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  17. Track total forum/site logins

    Provide a report for total user logins - per user (number of times unique user has logged in, or total login duration), and per site (total unique logins).

    2 votes
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  18. Moderation KPI report - turnaround time

    We moderate incoming feedback and comments. It would be beneficial to have a way to easily monitor turnaround time on incoming items to make sure our admins are responding in a timely manner.

    2 votes
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  19. Column for Authentication type in Users Export

    Provide a column in the Users export specifying which Authentication method (Facebook, Google, SSO, UserVoice - email only, UserVoice - with password) is used

    1 vote
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  20. Create Segment for user or account fields that are blank/empty

    Add the ability to create a segment from users that do, or do not have data in a specified field, for example, if "Account Name" is empty.

    2 votes
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