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General Feedback

How should we improve our feedback and product management tools?
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  1. Drill down reporting to the User/Account Level

    Ability to see within the UI - Users or Accounts who have submitted (created) the most ideas.

    2 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  2. Choose what data is included in the exports

    Need an easy export based on the filter and columns I might have selected in the suggestion view. Currently I get an export which is a full set of columns that are useless.

    29 votes
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    4 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  3. Account(s) Specific Reporting or Email Digest

    CSM's are mostly concerned with their accounts. It would be nice to have a report/email generated with Ideas specifically submitted by accounts they manage.

    2 votes
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  4. Optimize Feedback Analysis Report to Load Faster

    The Feedback Analysis Report takes a long time to load an often fails the first try (and we don't even have a lot of data yet).

    Perhaps caching the data? Thanks for your consideration!

    1 vote
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  5. Report by label

    Ability to create charts and reports that show distribution of ideas across labels to understand areas of high/low user satisfaction.

    2 votes
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  6. Private Forum Invitations Export

    Provide a CSV export for private forum invitations

    2 votes
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  7. Ability to see the number of Zendesk Requests tied to an idea

    count number of zendesk requests attached to an idea

    1 vote
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  8. Admin Engagement and Activity Data/Export

    Surface data so program leaders can measure Admin engagement and activity in UserVoice

    2 votes
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  9. Page view analytics by forum

    Can we see reporting on the number of page views by forum

    1 vote
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  10. Include Merged Ideas in Export

    When exporting report of ideas into a excel version i would also like to get the field (true/false) if the idea is merged or not, currently there is no option and you need to export twice (using public status filter active and the merged) and then get into the work to run a lookup function edit to find the merged ideas from the active ideas set

    1 vote
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  11. Moderation KPI report - turnaround time

    We moderate incoming feedback and comments. It would be beneficial to have a way to easily monitor turnaround time on incoming items to make sure our admins are responding in a timely manner.

    2 votes
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  12. Column for Authentication type in Users Export

    Provide a column in the Users export specifying which Authentication method (Facebook, Google, SSO, UserVoice - email only, UserVoice - with password) is used

    1 vote
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  13. Create Segment for user or account fields that are blank/empty

    Add the ability to create a segment from users that do, or do not have data in a specified field, for example, if "Account Name" is empty.

    2 votes
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  14. Notifications for changes to Exports

    Provide an option to receive notification of updates and changes to column data in exports

    1 vote
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  15. Export Status Reactions

    The customer would like to have the ability to export "reactions" to public statuses in order to leverage the data to track adoption.

    1 vote
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  16. Track total forum/site logins

    Provide a report for total user logins - per user (number of times unique user has logged in, or total login duration), and per site (total unique logins).

    1 vote
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  17. Show sentiment score for individual pieces of feedback

    The Account Sentiment Report currently shows aggregate account sentiment scores based on all feedback submitted by each account. It would be helpful to also see sentiment scores for the individual pieces of feedback that make up this aggregate score.

    2 votes
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  18. 2 votes
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  19. New Release Report/ Beta Target List

    Identify accounts for CSMS which might want to be individually notified of a new release or to product which accounts might be interested in a beta.

    1 vote
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  20. 1 vote
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