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  1. Ability to capture NPS for different products on the same account

    We would the ability to capture NPS scores based on a specific to a product within the same portal.

    18 votes
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    1 comment  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  2. Option to define custom scoring (1-5) versus NPS

    Our organization does not utilize NPS and uses a 1-5 rating. It would be great to create a custom scoring vs having to do manual calculations on the backend to get our 1-5 rating.

    3 votes
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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  3. 4 votes
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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  4. Don't dismiss the NPS widget if I reload the page or navigate away

    When the NPS widget appears, if I reload the page or navigate away, I won't see it for another 60 days. Make it remain on the page unless the user provides a score or dismisses it manually (with the close button).

    1 vote
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  5. 2 votes
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  6. Customize the amount of time the "Thank you" message in the NPS widget lasts

    There is a "Thank you" screen that appears in the widget after you have sent a satisfaction rating.

    It would be good to be able to make this screen last longer, so users don't think anything is wrong.

    1 vote
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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add NPS column to the Accounts tab on the Users & Accounts page

    I would like to have an NPS column on the Accounts tab so that I can easily see the NPS score for each account and sort by NPS score to find unhappy accounts.

    1 vote
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  9. Add custom User & Accounts fields to the NPS export

    You can pass in custom fields for user and accounts, but when exporting NPS ratings, only standard User and Account fields are included. It would be ideal for the custom user and account fields to also be included.

    3 votes
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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  10. Solicit NPS via Email

    Ability to trigger NPS surveys to all or a specific segment of customers via UserVoice.

    8 votes
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    1 comment  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  11. Show the +/- of the NPS over Time

    I have looked at a few different ways to do this, but is it possible that we could see the NPS score average over time as a + or - that dips below and above the baseline? I have a request for the reports I generate to see how this looks over the course of a month on a daily basis, so they can see the ups and downs of the NPS throughout a 30 or so day period. Something similar to the attached.

    5 votes
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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  12. Be able to Change the NPS Question in the Widget based on environment

    We may not want the company name to be the same for all users or all parts of our product.

    4 votes
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  13. Ability to Embed the NPS Widget into Email

    Customer would like to target customers through email and have the ability to add the satisfaction into email.

    17 votes
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  14. See a user's NPS history, not just the current NPS score

    Would like to see NPS trend (lines) for an individual user both in the Contributor Sidebar as well as in our app (also in salesforce when UserVoice or myself plugs this data in for a contact)

    6 votes
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  15. Add more filters to the NPS Report

    It would be great to see further detail in the nps report. As an example I want to see 1 year vs 2 year customers. I would also like to be able to drill into those 1 year detractor ideas. The more flexibility and insight I can gain the better

    4 votes
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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  16. Be able to import NPS scores with a CSV

    You can use the API to import NPS scores, but not all teams want to do this. Ideally, there would be a way to import NPS scores and qualitative feedback from a CSV file, like you can with user and account traits.

    10 votes
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  17. Be able to remove past NPS ratings

    People often test the NPS widget on their account, and we have no way to remove this ratings from being included in analytics

    51 votes
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    4 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  18. Customize NPS widget message

    "Was this page helpful" is something that we would like to have as a question in Satisfaction widget since we would like to use it for collecting feedback to our single pages on the web. Not for overall product feedback.

    119 votes
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    22 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  19. Option to require an email address and message for NPS Ratings

    If a user submits an NPS rating, they aren't required to leave a message or even give an email address. This can be frustrating for several reason...

    For passives and detractors, you want to know why they gave you a low score. Just getting a 0 or 4 doesn't help.

    If they don't give an email address either, you have no way to follow up and ask why.

    5 votes
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    1 comment  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  20. Report on response rate for NPS

    It would be helpful to know how many users were prompted with the NPS survey during a given time frame vs. how many ratings were actually submitted.

    1 vote
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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

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