How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
29 results found
Solicit NPS scores based on completion status
Solicit NPS scores when ideas are completed from users that are subscribed to the idea1 vote
Remember the date range in the NPS report
Currently, it always resets to a specific date.1 vote
Report on Total Number of NPS Surveys Sent
We would like to better understand the total # of NPS surveys sent out, so that we are better able to understand the response rate of our NPS surveys.1 vote
Want to track NPS against product releases
We would like the ability to track NPS vs our product releases. For example, when we move an idea/feature to "Completed" we want to see the impact that has on the NPS. A report that showed NPS vs. Completed ideas would be helpful for viewing the impact of those releases2 votes
Ability to email NPS responders within UserVoice
In the same way we can email subscribers to an idea - I would like to be able to email NPS responders from within UserVoice.5 votes
Filter NPS export
When you export NPS, it includes all of the data and doesn't respect filters for looking at just detractors, just passives, etc.
It would be nice to have the export respect the filters available in the report.1 vote
Custom data on NPS submissions
When a user submits an NPS score, Product Managers need the full context on the score at that point in time. This can include the device and OS at the time of submission, their product version, the page they were on, screen size or other internal data points, etc.
This data should be captured and saved against the NPS score so admins can see, not just who submitted on a score and their traits (if they're being collected), but also important details surrounding the context of the score.4 votes
NPS Feedback widget should not send feedback for invalid email addresses
Today, when i enter email address of dash ("-") or even leave the email field empty, and press send the user gets a message to enter a valid email address. However the feedback is still sent to the server with name of Anonymous. We are using this script:
Ability to capture NPS for different products on the same account
We would the ability to capture NPS scores based on a specific to a product within the same portal.22 votes
Option to define custom scoring (1-5) versus NPS
Our organization does not utilize NPS and uses a 1-5 rating. It would be great to create a custom scoring vs having to do manual calculations on the backend to get our 1-5 rating.3 votes
Don't dismiss the NPS widget if I reload the page or navigate away
When the NPS widget appears, if I reload the page or navigate away, I won't see it for another 60 days. Make it remain on the page unless the user provides a score or dismisses it manually (with the close button).1 vote
Add NPS column to the Accounts tab on the Users & Accounts page
I would like to have an NPS column on the Accounts tab so that I can easily see the NPS score for each account and sort by NPS score to find unhappy accounts.2 votes
Customize the amount of time the "Thank you" message in the NPS widget lasts
There is a "Thank you" screen that appears in the widget after you have sent a satisfaction rating.
It would be good to be able to make this screen last longer, so users don't think anything is wrong.1 vote
Add custom User & Accounts fields to the NPS export
You can pass in custom fields for user and accounts, but when exporting NPS ratings, only standard User and Account fields are included. It would be ideal for the custom user and account fields to also be included.4 votes
Solicit NPS via Email
Ability to trigger NPS surveys to all or a specific segment of customers via UserVoice.15 votes2 comments · NPS · Admin →
We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
Be able to send auto-replies to NPS ratings
Customers want to be able to send an automatic reply when a user submits an NPS rating, so they can ask for more details.7 votes
Show the +/- of the NPS over Time
I have looked at a few different ways to do this, but is it possible that we could see the NPS score average over time as a + or - that dips below and above the baseline? I have a request for the reports I generate to see how this looks over the course of a month on a daily basis, so they can see the ups and downs of the NPS throughout a 30 or so day period. Something similar to the attached.6 votes
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