How should we improve our feedback and product management tools?
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29 results found
Customize NPS widget message
"Was this page helpful" is something that we would like to have as a question in Satisfaction widget since we would like to use it for collecting feedback to our single pages on the web. Not for overall product feedback.124 votes22 comments · NPS · Admin →
Ability to capture NPS for different products on the same account
We would the ability to capture NPS scores based on a specific to a product within the same portal.22 votes
Ability to Embed the NPS Widget into Email
Customer would like to target customers through email and have the ability to add the satisfaction into email.18 votesTell Us More · 1 comment · NPS · Admin →
Solicit NPS via Email
Ability to trigger NPS surveys to all or a specific segment of customers via UserVoice.15 votes2 comments · NPS · Admin →
We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
Be able to import NPS scores with a CSV
You can use the API to import NPS scores, but not all teams want to do this. Ideally, there would be a way to import NPS scores and qualitative feedback from a CSV file, like you can with user and account traits.12 votes
See a user's NPS history, not just the current NPS score
Would like to see NPS trend (lines) for an individual user both in the Contributor Sidebar as well as in our app (also in salesforce when UserVoice or myself plugs this data in for a contact)8 votes
Be able to send auto-replies to NPS ratings
Customers want to be able to send an automatic reply when a user submits an NPS rating, so they can ask for more details.7 votes
Show the +/- of the NPS over Time
I have looked at a few different ways to do this, but is it possible that we could see the NPS score average over time as a + or - that dips below and above the baseline? I have a request for the reports I generate to see how this looks over the course of a month on a daily basis, so they can see the ups and downs of the NPS throughout a 30 or so day period. Something similar to the attached.6 votes
Option to require an email address and message for NPS Ratings
If a user submits an NPS rating, they aren't required to leave a message or even give an email address. This can be frustrating for several reason...
For passives and detractors, you want to know why they gave you a low score. Just getting a 0 or 4 doesn't help.
If they don't give an email address either, you have no way to follow up and ask why.6 votesDeferred · Claire Talbott responded
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
Ability to email NPS responders within UserVoice
In the same way we can email subscribers to an idea - I would like to be able to email NPS responders from within UserVoice.5 votes
Custom data on NPS submissions
When a user submits an NPS score, Product Managers need the full context on the score at that point in time. This can include the device and OS at the time of submission, their product version, the page they were on, screen size or other internal data points, etc.
This data should be captured and saved against the NPS score so admins can see, not just who submitted on a score and their traits (if they're being collected), but also important details surrounding the context of the score.4 votes
Add custom User & Accounts fields to the NPS export
You can pass in custom fields for user and accounts, but when exporting NPS ratings, only standard User and Account fields are included. It would be ideal for the custom user and account fields to also be included.4 votes
Be able to Change the NPS Question in the Widget based on environment
We may not want the company name to be the same for all users or all parts of our product.4 votes
Add more filters to the NPS Report
It would be great to see further detail in the nps report. As an example I want to see 1 year vs 2 year customers. I would also like to be able to drill into those 1 year detractor ideas. The more flexibility and insight I can gain the better4 votes
Option to define custom scoring (1-5) versus NPS
Our organization does not utilize NPS and uses a 1-5 rating. It would be great to create a custom scoring vs having to do manual calculations on the backend to get our 1-5 rating.3 votes
Remember the date range in the NPS report
Currently, it always resets to a specific date.2 votes
Want to track NPS against product releases
We would like the ability to track NPS vs our product releases. For example, when we move an idea/feature to "Completed" we want to see the impact that has on the NPS. A report that showed NPS vs. Completed ideas would be helpful for viewing the impact of those releases2 votes
Add NPS column to the Accounts tab on the Users & Accounts page
I would like to have an NPS column on the Accounts tab so that I can easily see the NPS score for each account and sort by NPS score to find unhappy accounts.2 votes
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