This would help our team tremendously. As a beta product, we don't feel that the NPS score is appropriate to ask our users.

Can you please merge this with https://feedback.uservoice.com/forums/1-general-feedback/suggestions/4921806-customize-satisfaction-widget-message

We have a very large tool with a variety of components, so we would like to be able to customize the language.
Furthermore, when we install the widget on our Uservoice site, we would like to be able to collect feedback on the quality of the moderation that users are receiving.

It would also be good if there could be a note about why we keep showing feedback widget every other month (ie to keep track of changing opinions for a changing/improving product/service). We are starting to see quite a few "why do you keep asking me?!" rating responses

the lack of this feature basically renders the satisfaction widget useless from my perspective

We also wish to be able to customise the question as our service (helping people give up alcohol) is not something people tend to share/recommend as it's not something everyone is will to admit in public.

So to be able to ask "How satisfied are you with our product/service?" would be much more relevant.

We also wish to be able to customise the question as our service (helping people give up alcohol) is not something people tend to share/recommend as it's not something everyone is will to admit in public.

So to be able to ask "How satisfied are you with our product/service?" would be much more relevant.

Having looked at the API docs, there's still no way to customize the primary question for the satisfaction widget, while you can customize all the other messages.

This suggestion has two duplicates (http://feedback.uservoice.com/forums/1/suggestions/4921806, http://feedback.uservoice.com/forums/1/suggestions/7206556) somewhat scattering the votes, but apparently no word from UserVoice yet. Is this something you are considering to implement at all?

I know all the psychology research backing that "how likely would you be to recommend" is the ultimate best question to ask, but it simply does not work right in some situations (see ******'s and ***'s comments below). I believe it should be for the service provider to decide how they address this question to their customers.

Right now we are resorting to a custom implemented solution avoiding the UV satisfaction widget completely, but it's a pain to combine that data with other UV feedback (tickets, etc.).

This seems to be a duplicate of http://feedback.uservoice.com/forums/1/suggestions/5134746

why can't the question be configurable like the text on the feedback forum? Also, i'd like the ability to reduce the scale from 1 to 5 instead of 1 to 10.

I would like to ask: "how useful have we been to you today?" it seems more relevant than saying 'would you recommend this company'.

thanks for the response.

allow us to customise the user satisfaction question. right now it asks the wrong question...

This appears to be the same as http://feedback.uservoice.com/forums/1-general-feedback/suggestions/5134746-customize-the-satisfaction-widget-question-so-we-c

Same here! Our audience are *********** kids - they have no colleagues.

Really need to be able to customize the text... "colleague" is very business/corporate for a social site that begs for a softer "friends" or at least "others."

Currently the message also says 'how likely would you be to recommend XYZ to a friend or colleague'. We are more interested in how happy they are with the product than whether they would recommend it. It is niche product, so they may not know anyone to recommend it to.

It would also be better if the rating could be done anonymously. People are less likely to give a poor rating if they also need to provide an email address.

This would be an awesome feature to add and really expand the versatility and expand-ability of uservoice's widgets.

Hi, I am implementing uservoice and only show blocker to me is it does not allow to take satisfaction on a new product we are releasing.
So, is there any product from uservoice that is going to support his? and if yes then how soon?

I agree wholeheartedly. Having satisfaction surveys on the company rather than a particular product is of limited use. We desperately need to be able to use UserVoice widget to do satisfaction surveys and to collect votes on individual products.

I'd like the ability to have multiple different Satisfaction surveys that can be run one-time or on different schedules, and even, instead of a rating system, to simply have a text box answer field come up. So it can auto-prompt the user like the satisfaction survey does, but with whatever question we want to ask, and then give them a text field or rating system or whatever, to give their answer/feedback. Or perhaps, something like, "which do you use most?" and have the rating system be custom choices that they can select the way they do with the stars, either as radio buttons or check boxes.

This way, rather than needing a separate system for polling our users, we can have it built right in with our support/feedback system.